882 questions
0 answers
Has your Surface Pro for Business with Snapdragon Elite had an Internet stability issue on 6 GHz WiFi bands?
My Surface Pro for Business with Snapdragon Elite started losing Internet connectivity about four weeks ago. I would find the machine still connected to WiFi, but without an Internet connection. I was getting lots of BITS errors and DNS errors. I had to…
Surface | Surface Pro | Network
asked 2025-10-27T06:05:09.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 3%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Perplexed Windows User
0
Reputation points
asked 2025-10-27T06:05:09.1+00:00
Perplexed Windows User
0
Reputation points
0 answers
Recovery Image for Surface duo 2
i have a surface duo 2 now is under "No Demand". i try to reboot, buy i cannot download the "Recovery image" from the website due to "Surface Duo 2" is no in the product list please help
Surface | Surface Duo | Install and update
61 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
0 answers
My headphones (wired) have slightly different volumes, my left ear is louder than my right ear, and I don't know how to change it
I don't know when it started, but I started up my laptop and I can audibly hear the difference in the left ear and right ear. The left ear is a reasonable amount louder and its constantly distracting me. I have no clue why its doing this and I don't know…
Surface | Surface Pro | Sound and camera
673 questions
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2 answers
BATTERY MICROSOFT SURFACE PRO 8 STUCK 0%
Hello,i have a brand new Microsft Surface Pro 8 that I just unsealed, and it has a battery issue -- when it's charging, the statues shows "charging", but the battery stuck 0%, can you help me solved this, thank you
Surface | Surface Pro | Power and battery
2,425 questions
asked 2025-10-14T07:07:35.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 93%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
M. CACA KURNIAWAN
5
Reputation points
commented 2025-10-27T04:14:48.6566667+00:00
M. CACA KURNIAWAN
5
Reputation points
0 answers
Microsoft Surface Laptop studio
My Microsoft Surface Laptop studio has been compromised, and I can no longer log to the system, and I am being told the system needs to be wiped. Please advise....
Surface | Surface Studio | Network
19 questions
asked 2025-10-27T03:25:27.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 98%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Roz Cooper
0
Reputation points
asked 2025-10-27T03:25:27.4466667+00:00
Roz Cooper
0
Reputation points
0 answers
Surface Arc Mouse
I now have 2 one brand new Surface Arc Mouses that have turned off and will not come back on. I have change batteries and flattened them and re-arced them Nothing happens
Surface | Accessories | Surface mice and keyboards
611 questions
asked 2025-10-26T23:21:05.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 34%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
David Pearce
0
Reputation points
asked 2025-10-26T23:21:05.7166667+00:00
David Pearce
0
Reputation points
1 answer
surface laptop 7th edition. slim pen is not drawing or not touch sensitive
surface laptop 7th edition. slim pen is added to blue tooth. but says not connected. not drawing or not touch sensitive. but clicking on the eraser button opens a new one note page
Surface | Surface Laptop | Display and screen
1,147 questions
asked 2025-10-26T20:58:11.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 18%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Rakesh Namineni
0
Reputation points Microsoft Employee
answered 2025-10-26T21:52:00.98+00:00
Barb Bowman
79,530
Reputation points MVP
Volunteer Moderator
15 answers
Marvell AVASTAR Wireless-AC Network Controller always has an error after sleep
When starting after sleep Marvell AVASTAR Wireless-AC Network Controller always has an error and therefore I have to disabled it and the enabled it to restart the WiFi connection. I do not want to leave network controllers on during sleep. This started…
Surface | Other
1,306 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 4%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Surface pro 7+ Status: Plugged in (but battery is at 0% at it's not charging)
Surface Pro 7+. Just put in service. Only starts when plugged in and will not charge. The white light is on when plugged in. Battery says 0%. Battery report.pdf I've tried resetting, using another power adapter, charing via USB C and the proprietary…
Surface | Surface Pro | Power and battery
2,425 questions
asked 2025-10-24T21:00:34.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 94%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
John Pelura
20
Reputation points
commented 2025-10-26T19:45:24.1133333+00:00
John Pelura
20
Reputation points
1 answer
Surface Pro 8 Upgrade Issues
Subject: Surface Pro 8 upgrade to Windows 11 24H2 fails during SYSPREP_RESPECIALIZE Body: I've tried upgrading my Surface Pro 8 from Windows 11 22H2 to 24H2 using Windows Update and ISO methods. The installation fails in the SECOND_BOOT phase with a…
Surface | Surface Pro | Install and update
3,305 questions
asked 2025-10-22T03:27:11.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 16%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tom Connelly
0
Reputation points
commented 2025-10-26T18:48:45.8133333+00:00
Barb Bowman
79,530
Reputation points MVP
Volunteer Moderator
1 answer
i have connected a samsung cd reader but hear no sound
I have connected a samsung cd reader through USB to my surface but hear no sound
Surface | Other
1,306 questions
asked 2025-10-26T08:37:28.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 72%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Eric ter Hark
0
Reputation points
answered 2025-10-26T14:15:01.2266667+00:00
JANSHER L
4,105
Reputation points
Independent Advisor
1 answer
Cannot upgrade to windows 11 edu
Hi I am the owner of Surface Go 3 with the Win 11 home preinstalled. Recently I made booting of my computer veery long because of using one of the debloat Win11 scripts via PowerShell. I've tried repairing Windows and even preinstalling the whole system…
Surface | Surface Go | Install and update
386 questions
asked 2025-10-25T18:24:32.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Artur Kalinowski
0
Reputation points
answered 2025-10-26T14:09:23.9666667+00:00
Barb Bowman
79,530
Reputation points MVP
Volunteer Moderator
1 answer
Windows Recognizing but Not Using External Storage to Complete Updates
Predictably, my Surface Go 3 is perpetually running out of space and I find myself unable to complete the 24H2 update despite having an SD drive (formatted NTSF) and an NTSF-formatted memory stick, both with plenty of space available. The update…
Surface | Surface Go | Install and update
386 questions
asked 2025-10-22T20:13:41.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 26%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKU%3C/text%3E%3C/svg%3E)
Kevin Upton
50
Reputation points
commented 2025-10-25T17:48:05.6833333+00:00
Kevin Upton
50
Reputation points
1 answer
I can't update my sofeware on my surface pro.
My laptop showed update failed and I tried several times already.
Surface | Surface Pro | Install and update
3,305 questions
asked 2025-10-23T19:16:04.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 8%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Angela Sung
0
Reputation points
commented 2025-10-26T03:31:26.5433333+00:00
Angela Sung
0
Reputation points
2 answers
Surface Laptop, Copilot+ PC 15-inch with 5G in Black colour
When does Microsoft will be releasing Surface Laptop, Copilot+ PC 15-inch Intel processor with 5G in Black colour? When can I order this?
Surface | Surface Laptop | Display and screen
1,147 questions
asked 2025-10-24T10:20:28.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 0%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Biren Shah
0
Reputation points
commented 2025-10-25T14:09:47.1433333+00:00
Biren Shah
0
Reputation points
1 answer
Surface Pro 3 keyboard does not recognize alpha keys
Initially had speaker issue. restarted and BitLocker screen is the only screen. BitLocker wants the key. the SP3 and an external USB keyboard does not recognize letters.
Surface | Surface Pro | Performance and maintenance
2,167 questions
asked 2025-10-24T15:17:06.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 20%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
CAROL W PFARR
5
Reputation points
commented 2025-10-25T20:09:36.0833333+00:00
Barb Bowman
79,530
Reputation points MVP
Volunteer Moderator
3 answers
I need to speak with someone about an order I placed on the Microsoft Store website that has been totally botched.
I ordered a Surface Pro along with 2-year protection plan, power cord and keyboard. The items were shipped and the keyboard was recevied via FedEx. UPS tracking indicated that the Surface Pro was out for delivery and then changed to "returned to…
Surface | Surface Pro | Performance and maintenance
2,167 questions
asked 2025-10-24T19:21:40.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 14.000000000000002%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Edwin Miller
0
Reputation points
answered 2025-10-26T14:00:43.6666667+00:00
Barb Bowman
79,530
Reputation points MVP
Volunteer Moderator
0 answers
How can I add my new Surface Pro 11 to my MSA?
Since purchasing a new Surface, it does not appear as a device in my MSA. I have tried to "Add a Device" multiple times. Each time I receive a screen that says that it has been added. However, upon returning to my account, I get the same no…
Surface | Surface Pro | Safety and security
681 questions
asked 2025-10-25T18:12:24.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Don & Lulu Eager
0
Reputation points
edited the question 2025-10-25T19:10:33+00:00
Gérard Oomens
111.6K
Reputation points
Volunteer Moderator
0 answers
Two of my three Microsoft Surface Pro chargers have failed.
Have the MS Surface Pro chargers been recalled? I own three Surface pros, and only one charger is operable now. There is clearly a problem with the design or manufacturing of these.
Surface | Surface Pro | Power and battery
2,425 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
2 answers
Horizontal lines across bottom of Surface Go 3 and and still shows after testing UEFI
Unable to determine why my Surface Go 3 has horizontal lines across bottom half of the screen. It is now 4 years old but it happened when first purchased and we could not understand what caused it as it is hardly used. Took it to Curry's to fix but they…
Surface | Surface Go | Display and screen
314 questions
asked 2025-10-26T10:31:05.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 0%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Helen Armstrong
0
Reputation points
answered 2025-10-26T13:54:41.04+00:00
Barb Bowman
79,530
Reputation points MVP
Volunteer Moderator