194 questions
0 answers
TPM ManfactureCertificates is null.
Device: Surface Laptop 7th Gen (15") OS: Windows 11 24H2 SN:0F3D3M324283HJ We are encountering an issue where the TPM ManufactureCertificates is null, and "Ready for Attestation" is false. As a result, Autopilot provisioning fails,…
Surface | Surface Laptop | Network
asked 2025-08-04T03:27:35.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 85%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHY%3C/text%3E%3C/svg%3E)
Heng Yu Shen
0
Reputation points
asked 2025-08-04T03:27:35.8666667+00:00
Heng Yu Shen
0
Reputation points
0 answers
warranty on surface power supply purchased Dec 2024
Need warranty information on microsoft surface power supply purchased in December 2024
Surface | Other
1,197 questions
asked 2025-08-04T02:21:29.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 13%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sheila McDonough
0
Reputation points
asked 2025-08-04T02:21:29.1933333+00:00
Sheila McDonough
0
Reputation points
0 answers
cpu stuk 0.19
The battery wouldn't charge and we reset the BIOS and it worked. After turning the device off and on, it slowed down considerably. We checked and saw that the CPU was stuck at 0.2.
Surface | Surface Laptop | Performance and maintenance
1,124 questions
asked 2025-08-03T20:41:23.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 8%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Amir Vafaei
0
Reputation points
asked 2025-08-03T20:41:23.5833333+00:00
Amir Vafaei
0
Reputation points
0 answers
Couldn't find a bootable operating system. Check the Boot configuration to try to fix this
I have a sufacebook two. I had an issue that no matter what search engine I tried to use diverted to Yahoo. research said we had malware and suggested some options to fix. One was to remove unrecongnizable apps - like the 3 downloaded solitare games we…
Surface | Surface Book | Install and update
588 questions
asked 2025-08-03T19:14:07.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kim Tucker
0
Reputation points
asked 2025-08-03T19:14:07.01+00:00
Kim Tucker
0
Reputation points
0 answers
i have a microsoft surface go. the tablet fell and the screen is now broken. i need to repair the screen and also the body which is cracked. where can i get it fixed?
the screen in the corner is completely broken, so much that i can see the insides of the tablet. also the body of the laptop is broken in the corner and i need to fix it. where can i get the service for this?
Surface | Surface Go | Display and screen
305 questions
asked 2025-08-03T10:25:34.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 85%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
chetos tiger
0
Reputation points
edited the question 2025-08-03T18:51:07.13+00:00
Gérard Oomens
104.4K
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface Pro Won't Go Past Chosing Language During Reset??? What To Do?
I am in need of help... I recently found a Surface Pro 6th Gen at a estate sale. The device is setup for someone with the user name and password needed to access it. But, it wasn't mine and I do not have anything that came with it. I do not know the user…
Surface | Surface Pro | Install and update
3,182 questions
asked 2025-08-03T08:52:40.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 65%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Starling
0
Reputation points
commented 2025-08-03T18:08:23.06+00:00
Barb Bowman
78,000
Reputation points MVP
Volunteer Moderator
2 answers
windows surface pro 9 can't update the windows
Following the recent Windows 11 update, I am experiencing significant issues with my device. I can no longer check for updates, which is frustrating, and I find myself unable to restart or shut down my computer using the usual methods. This has made it…
Surface | Surface Pro | Install and update
3,182 questions
asked 2025-08-01T21:32:29.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 42%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E8%3C/text%3E%3C/svg%3E)
86881100
0
Reputation points
answered 2025-08-03T17:34:28.6466667+00:00
Barb Bowman
78,000
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
How to Move an Installed App
Just installed an SD drive on my Surface Go 3 and would like to move an "external" app (in this case, Quicken) from the C-drive to the new SD drive in order to free up space. Tried clicking the ellipsis on the Installed Apps function under…
Surface | Surface Go | Performance and maintenance
256 questions
asked 2025-07-28T13:28:51.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 26%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKU%3C/text%3E%3C/svg%3E)
Kevin Upton
20
Reputation points
commented 2025-08-03T15:37:31.5766667+00:00
Kevin Upton
20
Reputation points
2 answers
Recovery drive on Surface Go throwing me into a system 32 command prompt instead of keyboard
I'm trying to reinstall windows 10 on my Surface go 1 from my recovery usb drive after a failed Fedora installation. It's booting into a Administrator: x:windows\system32\cmd.exe window. The command prompt reads: x:\windows\sysytem32> I was expecting…
Surface | Surface Go | Install and update
370 questions
asked 2025-08-02T19:11:45.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 76%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
B L
0
Reputation points
answered 2025-08-03T14:52:39.4866667+00:00
Barb Bowman
78,000
Reputation points MVP
Volunteer Moderator
1 answer
Why are websites blocked that I want?
Why have I been blocked? It says: This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting…
Surface | Surface Laptop | Safety and security
280 questions
asked 2025-08-01T14:20:52.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 39%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robert Metzger
5
Reputation points
answered 2025-08-03T11:43:32.47+00:00
Horace Wiggins
245
Reputation points
2 answers
"Slow charger" warning despite using original charger
My Surface Laptop Studio 2 was bought back in April and started showing the warning "Slow charger, use a higher-watt charger" about 2 months after I bought it even though I'm using the charger that came with the device. Despite the slow…
Surface | Surface Laptop | Power and battery
911 questions
asked 2025-07-29T07:23:17.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 53%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
rachel so
0
Reputation points
commented 2025-08-03T10:01:35.8266667+00:00
Barb Bowman
78,000
Reputation points MVP
Volunteer Moderator
0 answers
Request to speak with an agent
I cannot connect to WiFi. I’ve done all the troubleshooting on the router side and computer side. Is there a number I can call to speak with someone, or can someone call me
Surface | Surface Laptop | Network
194 questions
asked 2025-08-02T19:54:34.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 68%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Candice Elayne
0
Reputation points
asked 2025-08-02T19:54:34.1933333+00:00
Candice Elayne
0
Reputation points
1 answer
Why do I get the blue screen of death when answering a Teams call?
I have a Surface Laptop, 7th Edition Snapdragon X 12-core processor. Since early July I can no longer answer or make a call through Teams and I cannot connect to a Zoom meeting. As soon as I do, I get the blue screen of death and my laptop restarts. I…
Surface | Surface Laptop | Performance and maintenance
1,124 questions
asked 2025-08-01T15:07:11.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 63%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Stacey Sassard
0
Reputation points
commented 2025-08-02T11:37:49.82+00:00
Stacey Sassard
0
Reputation points
1 answer
Trying to file a claim with Microsoft Complete-warranty expires Sept 2 2025
I am having trouble getting Microsoft Support to open a repair through Microsoft Complete for my Surface Pro 7+. My Surface Pro has a cracked screen near my camera, and I need this for college in a month. I used my personal email that is associated with…
Surface | Surface Pro | Display and screen
3,229 questions
asked 2025-08-01T18:34:39.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 59%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Matteo Rizzotti
0
Reputation points
answered 2025-08-01T20:16:55.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 72%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jansher Liwag
465
Reputation points
Independent Advisor
1 answer
Surface mobile mouse left key not working
Hi, Dear Microsoft, I purchased a Microsoft Surface Mobile Mouse device, but the left-click function isn’t working. For the last 2-3 months, I’ve been calling customer support, but I only get transferred between departments and hold calls 30-45 min with…
Surface | Accessories | Surface mice and keyboards
553 questions
asked 2025-08-01T13:11:30.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 19%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dheeraj Rai
0
Reputation points
answered 2025-08-01T19:31:59.8666667+00:00
Jansher Liwag
465
Reputation points
Independent Advisor
1 answer
ORC Software for Epson wf-3720 Disappeared
Reinstalled ESOCR_3.00.05.exe but app still doesn't appear on start menu. It does appear on app tab of settings as Epson ScanOCR Component. It was there and working fine a few days ago.
Surface | Surface Pro | Install and update
3,182 questions
asked 2025-08-01T19:03:44.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 12%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Dan Johnson
0
Reputation points
answered 2025-08-01T19:20:07.39+00:00
Dan Johnson
0
Reputation points
1 answer
What is a "challenge phrase"?
I'm being asked for a challenge phrase to log onto my Surface Pro. What is a Challenge Phrase?
Surface | Surface Pro | Safety and security
617 questions
asked 2025-08-01T17:39:08.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 34%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cynthia Styner
0
Reputation points
answered 2025-08-01T18:28:15.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 92%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jay Mark Dullan
80
Reputation points
Independent Advisor
1 answer
Red C shaped section on display
I was recently given a surface pro 7 by my former boss a few weeks ago and it has an issue that only shows up when I charge it. There is a red C or bracket shaped section that shows up when it is nearing full charge or plugged in for a full charge and…
Surface | Surface Pro | Display and screen
3,229 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 98%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Random Restarts After Factory Reset on Laptop
After a factory reset, a laptop that was used for almost two years has started to randomly restart. Initially, the laptop faced issues like freezing and brightness adjustment problems, which were resolved after the factory reset. However, now the random…
Surface | Surface Laptop | Performance and maintenance
1,124 questions
asked 2025-07-30T01:53:23.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 66%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Ekam
0
Reputation points
commented 2025-08-01T16:43:21.1866667+00:00
Barb Bowman
78,000
Reputation points MVP
Volunteer Moderator
1 answer
Attach surface book 1 tablet to a surface book 2 keyboard
I have a surface book 1 with 16 ram 512 hd good physical cond but wont turn on. Burn marks on connection pin and detach screen red light on keyboard stays on without pluged in. i also have a surface book 2 16 ram 512 hd, works fine but screen…
Surface | Surface Book | Display and screen
1,126 questions
asked 2025-08-01T00:31:46.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 38%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kevin Hennelly
0
Reputation points
answered 2025-08-01T15:43:27.6666667+00:00
Jay Mark Dullan
80
Reputation points
Independent Advisor