Catch FMOS at InvestSmart Fest 2025 this weekend! Organised by Securities Commission Malaysia (SC), the event will be held from 24 – 26 October 2025 at Hall 3, Mid Valley Exhibition Centre, Kuala Lumpur. Visit our booth at no. B08 to learn more about how FMOS provides an alternative dispute resolution for financial consumers and investors in resolving monetary disputes. Don’t miss our talks titled “FMOS: Your One-Stop Dispute Resolution Avenue”, by our Senior Case Manager on Saturday, 25 October 2025 at 5.30 – 6.00 pm, and by our Ombudsman on Sunday, 26 October 2025 at 5.30 – 6.00 pm. More exciting activities await you! See you there! #FMOS #disputeresolution #financialconsumers #investors #Ombudsman #mediation
Financial Markets Ombudsman Service (FMOS)
Perkhidmatan Kewangan
Kuala Lumpur, Wilayah Persekutuan 641 pengikut
Resolving Disputes, Maintaining Trust.
Perihal kami
The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 through the consolidation of the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide dispute resolution services to financial consumers and investors. FMOS is an independent, impartial and accessible platform that resolves financial and capital market disputes involving direct financial losses. The services of FMOS are free for financial consumers and investors. Our service is FREE for financial consumers and investors. Our Vision To be recognised as the trusted, independent, and accessible one-stop avenue for fair and effective financial market dispute resolution, fostering public confidence and integrity in the industry. Our Mission: We are committed to providing an independent, trusted, and efficient dispute resolution service for financial market consumers and service providers. Through our impartial and specialised platform, we strive to enhance public confidence in the financial market by delivering accessible, fair, and effective alternative dispute resolution services. FMOS strives to provide effective and prompt dispute resolution by observing the 6 principles that underpin the FMOS’ operations: 1. Independence 2. Fairness and Impartiality 3. Accessibility 4. Accountability 5. Transparency 6. Effectiveness Visit our website to learn more at http://www.fmos.org.my/ For financial enquiries/disputes, call 03-2272 2811
- Laman web
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http://www.fmos.org.my
Pautan luaran untuk Financial Markets Ombudsman Service (FMOS)
- Industri
- Perkhidmatan Kewangan
- Saiz syarikat
- 51-200 pekerja
- Ibu pejabat
- Kuala Lumpur, Wilayah Persekutuan
- Jenis
- Kebajikan
- Ditubuhkan
- 2004
- Pengkhususan
- Financial Service Dispute Resolution, mediation, Adjudication, Alternative Dispute Resolution
Lokasi
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Utama
Dapatkan arah
Level 14, Main Block Menara Takaful Malaysia No. 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur.
Kuala Lumpur, Wilayah Persekutuan 5000, MY
Pekerja di Financial Markets Ombudsman Service (FMOS)
Kemas Kini
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FMOS akan menyertai Bursa Marketplace Fair 2025 sebagai pempamer pada 17 – 19 Oktober 2025 bertempat di Center Court, Mayang Mall Kuala Terengganu! Kunjungi booth kami dan ketahui dengan lebih lanjut bagaimana kami dapat membantu anda menyelesaikan pertikaian dalam pasaran kewangan dan pasaran modal. Jangan lepaskan peluang untuk mendengar taklimat kami bertajuk “FMOS: Saluran Penyelesaian Pertikaian untuk Pengguna Kewangan & Pelabur” oleh Ombudsman kami pada hari Sabtu, 18 Oktober 2025, pukul 2.00 petang. Pelbagai aktiviti dan peluang menarik menanti anda! Jumpa di sana! ............ FMOS will be participating as an exhibitor at the Bursa Marketplace Fair 2025 from 17 – 19 October 2025 at Center Court, Mayang Mall Kuala Terengganu! Visit our booth to find out how we can help you resolve your disputes in the financial and capital markets. Don’t miss our talk on “FMOS: Saluran Penyelesaian Pertikaian untuk Pengguna Kewangan & Pelabur” by our Ombudsman on Saturday, 18 October 2025 at 2.00pm. Discover more exciting insights and opportunities on the best investment options in the market. See you there! #FMOS #disputeresolution #financialconsumers #investors #Ombudsman #mediation
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On 11 October 2025, FMOS was invited to participate as an exhibitor and panelist speaker in Jelajah Anti-Scam Kebangsaan, organised by Cybersecurity Malaysia at the Banquet Hall, Office of the Campus Director, Kuantan Campus, International Islamic University Malaysia (IIUM). The programme aims to raise public awareness about the growing threats of online financial scams. This time, it focused on IIUM students, encouraging them to stay alert and informed about financial fraud. Representing FMOS, Puan Aishara, Senior Case Manager, on the forum session “Alamak!!! Saya Dah Scam Orang” reminded all students to act quickly when they receive suspicious calls or messages that could be from scammers and not to hesitate to seek help, as there are free avenues for redress in Malaysia. The session, moderated by Ts. Ahmad Syahril Mohd, Ketua Panatia Subjek Rekabentuk dan Teknologi, Sekolah Berasrama Penuh Integrasi Kuantan, along with other panelists from Encik Wan Mohd Saifudin Wan Ibrahim, Penasihat Kewangan Agensi Kaunseling dan Pengurusan Kredit (AKPK), Pejabat Negeri Pahang, YDH Superintenden Wan Aeidil Wan Abdullah, Ketua Jabatan Siasatan Jenayah Komersil Ibu Pejabat Kontinjen Pahang, Polis Diraja Malaysia, and Encik Aliff Zakaria, Pengurus Dasar Awam, TikTok Malaysia.
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On 9 October 2025, FMOS took part in the FIMM Annual Convention (FIMMAC) 2025, organised by the Federation of Investment Managers Malaysia (FIMM) at The Vertical, Kuala Lumpur. Our Chief Operating Officer, Ms Wong Su Kuin, participated as a panellist in Session 4, “Unit Trust: Safe & Sound!” She shared valuable insights on strengthening controls throughout the sales process to promote responsible selling and protect investors. She also shed light on common issues seen in FMOS cases, including mis-selling and inadequate disclosure, while underscoring the need to uphold good governance, transparency, and integrity across the industry.
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Smart investing starts with the basics. Understand and research the products you invest in, recognise early warnings of fraud, and appreciate the benefits of long-term, diversified investments. A smart investor makes informed decisions that align with his/her goals. #IOSCOWIW2025 #IOSCOWorldInvestorWeek #FMOS #disputeresolution
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Crypto assets can offer opportunities, but there are also risks. Before you invest, understand what you are investing in, verify that the platform is registered and licensed by the Securities Commission Malaysia (SC), and stay alert to red flags of fraud. #IOSCOWIW2025 #IOSCOWorldInvestorWeek #FMOS #disputeresolution
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Fraud and scams are becoming increasingly sophisticated. Be a smart investor – verify every opportunity, deal only with registered professionals, and protect your personal information. #IOSCOWIW2025 #IOSCOWorldInvestorWeek #FMOS #disputeresolution
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The use of AI is on the rise. Be a smart investor by making an informed decision based on the official and regulated channels. #IOSCOWIW2025 #IOSCOWorldInvestorWeek #FMOS #disputeresolution
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