At Deepdesk we develop AI technology that is not aimed at replacing people, but aiding them. Our technology makes jobs less tedious by helping to eliminate repetitive tasks. We focus on the contact center space, where we enable contact center agents working within across any channels (chat, email, voice, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and providing it to the customer (through typing or speaking). To achieve this, we train our neural networks with our customers' historic data from previous conversations to provide automated suggestions with the best answers to customer queries. Because our AI is able to understand customer conversations, Deepdesk’s AI Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource. By presenting the most relevant information to the agent for the questions being asked, Deepdesk can drastically reduce training times and make every agent an expert from day one. Using real-time analysis paired with customer satisfaction data, our AI learns which responses at which time lead to the most positive customer outcome and uses this information to continually train our AI in real-time. This means more happy customers, and higher customer satisfaction scores. Increased happiness also extends to the agents: a direct result of using Deepdesk is an increase in agent happiness and retention. Deepdesk technology is based on our proprietary unsupervised machine learning engine. Autocomplete technology is expected to respond in real time, so we developed an ensemble algorithm that combines a number of technologies and AI models to provide suggestions in under 100ms. Deepdesk’s unique approach also always ensures relevant content with automatically and frequently updating models, using recent conversation data.
Externe link voor Deepdesk
At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. Our technology make jobs less tedious by helping to eliminate repetitive tasks. We focus on the contact center space, where we enable contact center agents working within across any channels (chat, email, voice, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and providing it to the customer (through typing or speaking). Because our AI is able to understand customer conversations, Deepdesk’s AI Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource they use. This leads to higher customer satisfaction scores and happier customers. Increased happiness also extends to the agents: a direct result of using Deepdesk is an increase in agent happiness and retention.
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📣 Calling all enterprise CX, technology and conversational leaders! We’re kicking off a short series of polls exploring how organizations are evolving their contact centers and where they are on their AI journey. Cast your vote and see how your peers compare. We’ll be sharing results and insights in the coming weeks. This week's question 👇
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Chances are if you have anything to do with AI, you’ve heard of MIT’s new “GenAI Divide: State of AI in Business 2025”. The report findings hit hard — nearly 95% of enterprise agentic AI pilots never make it to production. We’ve all seen it: the demo/video is amazing, the execs are wowed… and then reality hits. The pilot never scales. The issue isn’t the intelligence of the models. It's the 𝘮𝘪𝘴𝘴𝘪𝘯𝘨 𝘧𝘰𝘶𝘯𝘥𝘢𝘵𝘪𝘰𝘯 underneath. Most enterprises don’t yet have the runtime layer that makes agents 𝗱𝘂𝗿𝗮𝗯𝗹𝗲, 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗼𝗿𝘁𝗮𝗯𝗹𝗲. Without it, projects get stuck in proof-of-concept and then they get paralysed. The same four failure modes show up again and again: 𝗙𝗿𝗮𝗴𝗶𝗹𝗶𝘁𝘆 – brittle glue code that breaks outside the lab 𝗟𝗮𝗰𝗸 𝗼𝗳 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 – security and audit controls bolted on too late 𝗡𝗼 𝗱𝘂𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 – agents crumble under retries, scaling, or long-running tasks 𝗩𝗲𝗻𝗱𝗼𝗿 𝗹𝗼𝗰𝗸-𝗶𝗻 – changing models or databases means rewriting everything At Deepdesk, we’re working to fix that. Because the future of AI won’t be defined by smarter models — it’ll be defined by the solid infrastructure that can actually run them. #GenAI #EnterpriseAI #Infrastructure #AgenticAI
Thinking of AI agents and assistants often feels like a distant technology that you can’t see, feel or touch. Meet the Acts of Kindness Assistant! Sometimes the smallest gestures create the biggest impact. That’s the idea behind our 𝗔𝗰𝘁𝘀 𝗼𝗳 𝗞𝗶𝗻𝗱𝗻𝗲𝘀𝘀 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 — designed to help teams turn customer moments into meaningful connections. Here’s how it works: 💡 It detects when a customer might benefit from a company perk or gesture. 🎁 It starts the process of sending a thoughtful gift. Automatically. 💬 And it even drafts a 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 to make it feel human and genuine. Because great service isn’t just about solving problems — it’s about showing care. The Acts of Kindness Assistant helps brands do just that — at scale, with heart. 💛 #FeatureTuesday #CustomerExperience #KindnessAtScale #ai #cx
We’re still buzzing after an incredible Customer Engagement Summit last week in London! ⚡️ A special highlight was seeing Brian Reijngoud (Raincloud) from Deepdesk join the panel “Leading CXM in a Digital-First World,” where he shared practical, real-world AI use cases that truly resonate with everyone working in contact centers today. It was inspiring and energizing to connect with so many forward-thinking CX leaders and explore how technology continues to reshape customer engagement. 📸 Here are a few snapshots from an unforgettable day! Engage Customer #cx #customersupport #ai #digitalworld #enterprise
🤝 Hybrid intelligence is about Humans & AI working together to deliver smarter CX. 2026 will be a transformational year for contact centres. As many predicted, AI has moved from pilots to widespread adoption, delivering 24/7 support, lower costs, and better experiences. But success isn’t just about technology. It requires ✅ Rethinking workflows ✅ Blending human + AI capabilities ✅ Keeping the customer experience personal Agentic AI can act autonomously to complete tasks — think refunds, bookings, or updates — while humans focus on empathy and complex problem-solving. This hybrid approach boosts efficiency, employee satisfaction, and customer trust. The contact centre of the future doesn’t just answer questions - it solves problems, anticipates needs, and continuously adapts. 👉 Read all about this journey: https://lnkd.in/eDW7Ebpe #cx #ai #agentic #enterprise #customersupport
🔴🎙️ LIVE from London Engage Customer! Brian Reijngoud (Raincloud) had a great chat with Call Centre Helper about real-world use cases that everyone can relate to. Why? Because Deepdesk is here to understand the challenges companies face in their contact centers and customer experience. That’s exactly why we focus on supporting organizations at every stage of their AI journey — from ground zero to fully building agentic operations within the contact center. Grateful for the opportunity to share our story and connect with so many passionate CX leaders. 🎥 Watch the full conversation below!
Reporting live from Customer Engagement Summit 2025, Brian Reijngoud (Raincloud), SVP at Deepdesk, sat down with our Digital Content Director Xander Freeman to discuss: 🔵 How Deepdesk enhances CX operations across any contact centre platform. 🔵 Powerful real-world success stories, including Rabobank, which saw millions in savings and a 15% uplift in upsell revenue. 🔵 The shift from AI hype to measurable, outcome-driven implementations. More to come throughout the afternoon from Customer Engagement Summit! Engage Customer #EngagementSummit #CXLeadership
Next stop 🔜 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘂𝗺𝗺𝗶𝘁 𝟮𝟬𝟮𝟱! This event is all about navigating the seismic shifts in customer contact: AI-powered personalisation, balancing digital-first innovation with the human touch, and yes… AI Agents. On that note, Brian Reijngoud (Raincloud) will be joining a panel discussion on: 💡 “𝘓𝘦𝘢𝘥𝘪𝘯𝘨 𝘊𝘟𝘔 𝘪𝘯 𝘢 𝘋𝘪𝘨𝘪𝘵𝘢𝘭-𝘍𝘪𝘳𝘴𝘵 𝘞𝘰𝘳𝘭𝘥: 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘺, 𝘔𝘪𝘯𝘥𝘴𝘦𝘵 𝘢𝘯𝘥 𝘔𝘦𝘢𝘴𝘶𝘳𝘢𝘣𝘭𝘦 𝘐𝘮𝘱𝘢𝘤𝘵.” At Deepdesk, this is exactly where we love to contribute — showing how the right strategy and technology can empower people to deliver meaningful customer experiences… and actually drive results. Where others talk hypothetically, we make it work in real life. See you in London! 👋 🗓️ 9 October 📍 Evolution London Engage Customer
𝗢𝗻𝗲 𝗱𝗮𝘆 𝗹𝗲𝗳𝘁 until the UK National Contact Center Conference! We can’t wait to join the CCMA community in Westminster. If you’re attending, make sure to stop by our booth - look for the green! We’d love to show you how we help contact centre teams, no matter where they are on their AI journey. See you tomorrow at the QE11 Centre! 👋 Chrissie Porter Leigh Hopwood CCMA | Contact Centre Management Association 🗓️ 30 September 📍Westminster, London
𝗪𝗲 𝗻𝗲𝗲𝗱 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗼𝗿𝘀. 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝘀𝘁𝗮𝗿𝘁𝗲𝗿𝘀. 𝗗𝗼𝗼𝗿 𝗼𝗽𝗲𝗻𝗲𝗿𝘀. Deepdesk — part of AnywhereNow (home to Deepdesk, Tendfor, and Dialogue Cloud) — is hiring Sales Development Representatives in the UK 🇬🇧, US 🇺🇸, and Netherlands 🇳🇱. How you’ll make an impact: ✨ Spark curiosity with prospects and open doors to new opportunities ✨ Build pipeline and fuel growth across global markets ✨ Work with a fast-growing AI scale-up shaping the future of customer experience If you’re energetic, curious, and love turning conversations into opportunities, we’d love to hear from you. 👉 Apply here: London, UK (remote) → https://lnkd.in/eXm-xBjh New York, US (remote) → https://lnkd.in/etfxvCAk Utrecht, Netherlands (hybrid) → https://lnkd.in/eJHSfzT7 #Hiring #Sales #SDR #AI #CX #Deepdesk
Getting ready for the 𝗨𝗞 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗿𝗲 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲? We are! 🙌 For the second year in a row, Deepdesk is proud to support the conference as a sponsor. This year the event is all about turning ambition into action. Showing bold ideas, people-first strategies and innovations that shape the future of customer service. The speakers lineup promises for insightful day: from award-winners to leaders driving AI innovation. Certainly, our cup of tea! ☕️ Looking forward to meeting the whole customer contact community! 🗓️ 30 September 📍QE11 Centre in Westminster CCMA | Contact Centre Management Association