We sat down with Malin Krona, Support Team Leader at Kontek Lön AB, to understand how they launched and scaled their #AIassistant so successfully that it has surpassed the number of tickets handled by the #support team. 🚀 Meet Sally, Kontek’s AI support colleague, deflecting 2000-2500 #tickets per month. 📈 What were some of the strategies implemented by Kontek to ensure this level of success and adoption? A hackathon, a giveaway, and an explainer video. Read on for the details. https://lnkd.in/e74BjwTG Visma #Kontek #Visma #AI #CustomerSupport #CS
Unless.com
IT-services en consultancy
Amsterdam, North Holland 1.068 volgers
Conversational AI for Europe's financial services.
Over ons
UNLESS is the leading AI assistance platform for Europe’s most regulated sectors, including finance, healthcare, and insurance. Headquartered in the Netherlands, Unless enables organizations to quickly implement conversational AI and agentic automation that improve customer experiences, increase team productivity, and deliver proven ROI. The platform is built with strict EU data privacy and compliance as a core principle, going far beyond GDPR and the EU AI Act. The company’s vision is to make complex information accessible and actionable. Its mission is to close the AI adoption gap in regulated industries by providing end-to-end solutions that integrate seamlessly with legacy systems. The platform offers multilingual conversational AI, customisable workflows powered by AI agents, and additional employee productivity tools - all backed by outstanding, high-touch support. Major European enterprises like Visma Group trust Unless, which is funded by River Venture Partners, Block Party, Rockstart, and notable angel investors. The leadership team includes CEO Sander Nagtegaal, CTO Marcel Panse, CXO Ecesu Erol, and CCO Martijn Groot, supported by veteran advisors and a dedicated expert team.
- Website
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https://unless.com/
Externe link voor Unless.com
- Branche
- IT-services en consultancy
- Bedrijfsgrootte
- 2-10 medewerkers
- Hoofdkantoor
- Amsterdam, North Holland
- Type
- Particuliere onderneming
- Opgericht
- 2016
- Specialismen
- Sentiment analysis, Machine learning, Conversational UI, Artificial Intelligence, AI en Conversational AI
Producten
![Klik hier om Unless.com te bekijken]()
Unless.com
Conversational AI-software
Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.
Locaties
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Primair
Routebeschrijving
Panamalaan 8-D
Amsterdam, North Holland 1019 AZ, NL
Medewerkers van Unless.com
Updates
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Unless.com heeft dit gerepost
As we close out 2024, we’re thrilled to offer a sneak peek into our incredible journey at Unless.com. This year has been all about unlocking the vast potential of generative AI, ready to reshape the market in ways we never imagined. We’ve tackled challenges head-on, launching our cutting-edge Instant AI assistance platform to redefine industries like finance, healthcare, and insurance. One of our standout moments was partnering with leading companies like the Visma Group to transform their customer experiences with our AI solutions. Looking ahead to 2025, we’re gearing up to unveil the Sentient Knowledge Base—a game-changer in accessing knowledge across digital spaces. Get ready for a year of groundbreaking innovation and remarkable growth! 🚀 #YearInReview #AIInnovation #2025Goals #visma #unless
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We’re thrilled to share how ZorgDomein, the leading digital healthcare platform in the Netherlands, is transforming patient care with #UNLESS. 🚀 Their journey highlights the power of #AI in streamlining operations and enhancing #customersatisfaction. 👉 Key results: ✅ Up to 15k AI interactions per week ✅ 20% fewer support tickets within weeks of going live ✅ Valuable insights to improve patient support flows In the words of Umut Mutlu, Knowledge Manager at #ZorgDomein: "As a #healthcare service prioritizing patient care and #privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks." Unless.com Visma #ConversationalAI #TicketPrevention
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✨ What's new at UNLESS? 👀 ✅ The team assistant can now summarize and answer multiple questions per ticket. ✅ Improved response logic of the AI to make less arbitrary decisions. ✅ Implemented a better PDF parsing library. ✅ You can filter conversations based on the segment and email address. ...and so much more! #ConversationalAI #AI #GDPR #EUAIACT #DataPrivacy #CustomerService #AIRegulations #TechInnovation