Rohit Patnekar

“Gen AI is evolving from a tool for automation to a catalyst for autonomy.” That’s the shift we’re embracing at Cognizant - where #AgenticAI is becoming the invisible engine behind enterprise transformation. The real disruption is only just beginning, which means moving beyond automation to systems that can perceive, decide, and act independently.   In my recent interview with Express Computer, I shared how we’re operationalizing #GenAI through our frameworks like Agent Foundry, embedding intelligence into the very fabric of work - from IT operations to cybersecurity and beyond. It isn’t any more about deploying a tool. It’s about reimagining how we work, decide, and deliver outcomes at scale.   Read the interview here: https://lnkd.in/gRWZs-nT Ravi Kumar S Rajesh V. Surya Gummadi Thea Hayden Naveen Sharma Poornima Sathy Amiteshwar Seth Vibha Rustagi Sriramkumar Kumaresan Manish Garg Anuj Bhalla Abhijit Datar Jeff DeMarrais Vipin Nair Nishanth Ramesh Hema Swamy Deepika Sapra  

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India’s GCCs: The Uncomfortable Truth: Innovation Engine or Back-Office Mirage? Global Capability Centres (GCCs) are one of India’s biggest success stories. With over 1,900+ centres and 65% of Fortune 500 firms having a footprint here, GCCs are powering everything from AI to BFSI innovation. But here’s the uncomfortable truth: too many still risk being seen as “back offices with a shiny label.” Let’s separate signal from noise. ✅ What’s Working: 1- Strong cost advantage & operational efficiency remain magnets 2- Access to world-class digital & AI talent, scaling at speed 3- India leads globally in BFSI and enterprise-tech GCC setups ⚠️ What’s Holding Us Back: 1- Many centres remain execution hubs, not innovation engines 2- Attrition and leadership churn dilute momentum 3- Limited P&L accountability → little ownership of global outcomes 4- Rising costs eroding traditional arbitrage advantage 5- Heavy BFSI/tech dependence → weak diversification into deeptech, manufacturing, or new sectors 6- Still too often seen as isolated hubs, not global braintrusts Why This Matters: 1- Emerging hubs like Vietnam, Poland & Mexico are challenging India’s cost-first story 2- Talent fatigue is real—next-gen leaders want purpose and impact 3- Perception risk: If GCCs stay “delivery centres,” global HQs could pivot away What Needs to Change: 1- Move from cost → value: revenue, IP, and market impact 2- Upskill in AI, ML, product engineering & deeptech 3- Integrate GCC leadership into global enterprise strategy 4- Balance cost & innovation by expanding into Tier-2/3 cities 5- Build leaders who own P&L, create IP, and drive global growth Bottom Line: If GCCs don’t break free from the back-office trap, they risk becoming “BPO 2.0.” But for those who innovate, own outcomes, and create enterprise value India will remain the epicenter of global capability in 2030. What’s your take: Are India’s GCCs truly future-ready or at risk of irrelevance? #GCC #IndiaTech #Innovation #Leadership #DigitalTransformation #AI #FutureOfWork #EnterpriseStrategy

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Icertis is leveraging AI in contracts to reshape business at an unprecedented pace. In my conversation with Shruti Bhatia, AI Workflow Regional Leader for ASEAN, Greater China Region, India & South Asia, we explored how Microsoft #AI tools enable enterprises to work smarter by aligning contracts with real-world operations. My first experience with #Copilot was truly eye-opening – it changed the way we collectively think about productivity. Watch our full video in the #NavigatingWithCopilot series to see how AI is powering the future of work. https://lnkd.in/dvfgwteB

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From launching “GCC-as-a-Service” models to creating senior leadership roles dedicated to the mandate, the IT industry is betting big on what could become a $100B opportunity by 2030. Even mid-sized players are carving niches, making this one of the most important structural shifts in the IT–GCC story. I spoke with Beena Parmar at The Economic Times about how the GCC opportunity is driving IT firms from implementers to co-creators of enterprise strategy. Tarannum Khan Sayan Banerjee Ranjan Biswas Vijay Shankar Kunal Ghatak Read the complete story here: https://lnkd.in/gD3_G_cn #GlobalCapabilityCenters #ITservices #IndiaGrowthStory

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