At TSIA’s 2024 ENVISION Conference, Scott Wyckoff, senior vice president of client success, reviewed Health Catalyst’s client success framework, a strategic approach that has empowered healthcare organizations to substantially improve patient care, financial health, and operational efficiency. By integrating this framework with SMART (specific, measurable, achievable, relevant, and time-bound) project management, Health Catalyst has enabled clients to realize significant cost savings, revenue enhancements, and quality improvements. Their framework’s seven key components—encompassing fit, strategy, solution, behavior change, results, communication, and expansion—guide a structured approach to project management and client engagement.