Erin Horowitz Headshot

Erin Horowitz

Sr. Director, Research Analytics and Insights

Stephen Fulkerson Headshot

Stephen Fulkerson

VP, Customer Success Research

Results from the 2024 Customer Success Investment Strategies Beyond High-Touch quick poll illustrate how companies are utilizing low-touch, digital-touch, and AI-touch customer engagement models.

Customer Success

Insights from TSIA’s 2024 Customer Success Investment Strategies Beyond High-Touch Quick Poll

Low-, Digital-, and AI-Touch: Where Are Companies Focusing Their Efforts?

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https://portal.tsia.com/portal/quick-poll-insight/2GsgibWb9xEwd4SRTTA56Z/low-digital-and-ai-touch-where-are-companies-focusing-their-efforts