Salesforce Certified Community Cloud Consultant (SU20)社区云认证考试总结_salesforce identity and access management architec-CSDN博客

本文链接：https://blog.csdn.net/itsme_web/article/details/109136282

【前言】：通过Salesforce Certified Sharing and Visibility Designer (SU20)后，如愿在一个月后完成了20年Salesforce考试的最后一个计划——社区云顾问，于是刚结束下午3点的考试后便强忍着内心的激动，平复好心情从考场奔赴就近的图书馆用余下的精力完成这篇备考经验，希望能同小伙伴们在SF道上精进，修行修心修性！

【背景介绍】：17年参与第一个项目便开始接触站点Site，然后在接下来的项目中接触VF+Tab模板的Community，直到近期才有机会全面接触Lightning Community，总之在我接触到的所有项目中都用到了社区云，可见社区云对于SF项目有着举足轻重的作用。于是在接触了大半年的Lightning Community并有App Builder的基础后，社区云便成了我考试计划清单的必要部分。在持续系统性学习了近1个月后，对考试和自己才有了充分的信心。

【启示录】：系统学习了社区云后，帮我规避了项目方案架构的重大问题。M被y收购后，已经将M用Partner Central的Lightning Community模板做进了y Org，随后被告知需要将M从y Org迁移到M Org单独管理，于是凭借考前了解到的Salesforce Connect做了如下方案，索性该方案因项目暂时冻结没按照原本评估好的时间实施。系统学习后发现Salesforce Connect不能用在Partner Central模板上！

【考试须知】：

Tittle	Salesforce Certified Community Cloud Consultant (SU20) exam
Content	60 multiple-choice questions, 5 unscored questions*
Time	105 minutes
Passing score	62%
Registration fee	USD 200
Retake fee	USD 100
Prerequisite	Administrator
Link	Trailhead Help

【结果分析】：

#	Subject	Key topics	Weight	Score	Actual Score
1	Implementation	1. Recommend the appropriate license type based on given Persona information 2. Evaluate the infrastructure of a Community 3. Describe capabilities of different deployment types 4. Determine the mobility requirements for a Community 5. Evaluate integration strategies for a given use case 6. Outline the considerations required for a successful Community rollout 7. Determine which limits will influence a Community (for example, Community user limits) 8. Explain how to set up a custom domain for a Community	22% ~ 13	77%	16.94
2	Sharing and Security	1. Determine security requirements based on collaboration, business process 2. Determine the appropriate security model (for example, Sharing & Users, Person Accounts, Profiles, Objects) 3. Determine the steps to build a public Community 4. Determine the steps to provision Community users	20% ~ 12	92%	18.40
3	Community Setup	1. Determine steps to configure and set up topics, and map to associated knowledge articles 2. Identify the Community user login requirements 3. Determine how to set up email for Community users 4. Explain the multilingual capabilities in Communities 5. Identify when to integrate Salesforce products into a Community	18% ~ 11	82%	14.76
4	Experience Builder	1. Determine how to customize a Community to match a company’s branding using Experience Builder 2. Determine how to customize navigation for given requirements in a template-based Community 3. Determine the steps to create and configure Lightning pages 4. Explain how to configure template components for given requirements 5. Determine the steps to install and set up Lightning components 6. Determine how to optimize Community performance	12% ~ 7	71%	8.52
5	Community Management	1. Identify how to grant users access to the Community 2. Determine the steps to set up Community dashboards and insights 3. Explain Community moderation features 4. Given a scenario, determine the steps to create recommendations in a Community 5. Given a scenario, determine the steps to set up reputation levels in a Community	11% ~ 7	71%	7.81
6	Content	1. Explain the capabilities of CMS Connect 2. Identify the methods to personalize content for users 3. Explain the capabilities of Chatter questions and Chatter groups 4. Describe the capabilities of Communities Search 5. Describe the process for translating a Community	9% ~ 5	100%	9.00
7	Templates and Use Cases	1. Explain the capabilities and use of Lightning templates and Lightning Bolt	8% ~ 5	80%	6.40
	Final Score		81.83

	Legend
	key points
	unknown part

【资源管理 & 过程记录】：

Media Type	Topics	Title	Status	URL
Trailmix	Community	Prepare for the Community Cloud Consultant Certification	1	https://trailhead.salesforce.com/en/users/jimsharp/trailmixes/prepare-for-the-community-cloud-consultant-certification
Help	CMS Connect	Connect Your External Content Management System to Your Community	1	https://help.salesforce.com/articleView?id=communities_cms_connect.htm&type=5
Help	CMS	Salesforce CMS	1	Help And Training Community
Vidyard	Account Relationships	Introduction to Account Relationships	1	Who Sees What in Experience Cloud: An Intro to Account Relationships
Help	Account Relationships	Account Relationships and Account Relationship Data Sharing Rules	1	https://help.salesforce.com/articleView?id=networks_partner_account_relationships_and_sharing.htm&type=5
Series	Who Sees What	Who Sees What in Communities Video Series	1	Who Sees What in Experience Cloud
Vidyard	Open Up Access	Open up Access to your Community or Portal with a Guest Profile	1	Open Up Access to Your Community or Portal with the Guest User Profile
Help	Multilingual	Create a Multilingual Community	1	https://help.salesforce.com/articleView?id=community_builder_multilingual_create.htm&type=5
Help	Multilingual	Best Practices and Considerations for Multilingual Communities	1	https://help.salesforce.com/articleView?id=community_builder_multilingual_best_practices.htm&type=5
Help	Multilingual	Import Translated Content	1	https://help.salesforce.com/articleView?id=community_builder_multilingual_import.htm&type=5
Help	Multilingual	Export Language Content	1	https://help.salesforce.com/articleView?id=community_builder_multilingual_export.htm&type=5
Help	Email	Customize Email Sent from Communities for Email Verification	1	Help And Training Community
Help	Performance	Improve Community Performance	1	https://help.salesforce.com/articleView?id=community_designer_performance_overview.htm&type=5
Help	Recommendations	Customize Recommendations in Communities	1	https://help.salesforce.com/articleView?id=networks_recs.htm&type=5
Help	Reputation	Enable Reputation in your Communities	1	Help And Training Community
Vidyard	Themes	Give your Community Style with Pre-Built Themes	1	Give Your Community Style with Pre-Built Themes
Help	Template	Select a Community Template	1	https://help.salesforce.com/articleView?id=siteforce_commtemp_intro.htm&type=5
Help	Mobility	Access Communities in the Salesforce Mobile App	1	https://help.salesforce.com/articleView?id=networks_access_in_salesforce1.htm&type=5
Trailhead		Create a Partner Community	1	Create a Partner Site with Experience Cloud \| Salesforce Trailhead
Trailhead		Personalize the Community Experience with Audience Targeting	1	Personalize Experience Cloud Sites with Audience Targeting \|
Trailhead		Community Search Basics	1	Search Basics for Experience Builder Sites \| Salesforce Trailhead
Trailhead		Build a Community with Knowledge and Chat	1	Build an Experience Cloud Site with Knowledge and Chat \| Salesforce
Trailhead		Set Up a Customer Community	1	Set Up a Customer Site with Experience Cloud \| Salesforce Trailhead
Trailhead		Build a Custom Theme Layout Component for Lightning Communities	1	Build a Custom Theme Layout Component for Experience Builder Sites \|
Trailhead		Rich Publisher Apps for Communities	1	https://trailhead.salesforce.com/content/learn/modules/rpa?trailmix_creator_id=jimsharp&trailmix_slug=prepare-for-the-community-cloud-consultant-certification
Trailhead	Identity / SSO(GG, FB)	Identity for Customers	1	Identity for Customers \| Salesforce Trailhead
Trailhead	Personas	Learn About Community Cloud Personas	1	https://trailhead.salesforce.com/content/learn/modules/ux-personas-for-salesforce/learn-about-community-cloud-personas
Blog	Main Entrance	A collection of 7 posts	1	Community Cloud Consultant - The Daily Awesome
Blog	01 Implementation	Salesforce Community Cloud Consultant Exam Preparation: Implementation	1	Salesforce Community Cloud Consultant Exam Preparation: Implementation
Blog	02 Sharing & Security	Salesforce Community Cloud Consultant Exam Preparation: Sharing and Security	1	Salesforce Community Cloud Consultant Exam Preparation: Sharing and Security
Blog	03 Setup	Salesforce Community Cloud Consultant Exam Preparation: Community Setup	1	Salesforce Community Cloud Consultant Exam Preparation: Community Setup
Blog	04 Builder	Salesforce Community Cloud Consultant Exam Preparation: Experience Builder	1	Salesforce Community Cloud Consultant Exam Preparation: Experience Builder
Blog	05 Management	Salesforce Community Cloud Consultant Exam Preparation: Community Management	1	Salesforce Community Cloud Consultant Exam Preparation: Community Management
Blog	06 Content	Salesforce Community Cloud Consultant Exam Preparation: Content	1	Salesforce Community Cloud Consultant Exam Preparation: Content
Blog	07 Templates	Salesforce Community Cloud Consultant Exam Preparation: Templates and Use Cases	1	Salesforce Community Cloud Consultant Exam Preparation: Templates and Use Cases
Help	Mobile User not available	Salesforce Mobile Web Experience Retirement	1	https://help.salesforce.com/articleView?id=000349471&language=en_US&type=1&mode=1
Help	Filter with keywords	SET UP AND MANAGE SALESFORCE COMMUNITIES	1	https://help.salesforce.com/articleView?id=networks_overview.htm&type=5
Help	Template	Which Community Template Should I Use?	1	https://help.salesforce.com/articleView?id=siteforce_commtemp_intro.htm&type=5
Help	Checklist	Customer Service Community Setup Checklist	1	https://help.salesforce.com/articleView?id=networks_napili_template_setup_checklist.htm&type=5
Help	Question-to-Case	Automatically Assign Cases from Questions to a Queue	1	https://help.salesforce.com/articleView?id=questions_qtc_question_queues.htm&type=5
Help	Make Public / Private	Expose or Hide a Published Post or Email in the Community Case Feed	1	https://help.salesforce.com/articleView?id=ccf_post_visibility.htm&type=5
Help	Report for External User	Enable Report Options for External Users	1	Help And Training Community
Help	Report & Dashboard	Communities Report and Dashboard Considerations	1	https://help.salesforce.com/articleView?id=networks_analytics_limitations.htm&type=5
Help	Community Role	Set the Default Number of Community Roles	1	https://help.salesforce.com/articleView?id=networks_default_roles.htm&type=5
Help	Survey	Add a Survey to Any Record	1	Help And Training Community
ProProfs	Mock(82)	SFDC Community Cloud Consultant - Part 1	0	https://www.proprofs.com/quiz-school/story.php?title=sfdc-community-cloud-consultant-part-1
ProProfs	Mock	SFDC Community Cloud Consultant - Part 2	0	https://www.proprofs.com/quiz-school/story.php?title=sfdc-community-cloud-consultant-part-2
Quizlet	Mock	Salesforce - Community Cloud Consultant Exam 2	0	https://quizlet.com/482191869/salesforce-community-cloud-consultant-exam-2-flash-cards/
Quizlet	Mock	CC - Jun2020 - 2	0	https://quizlet.com/514282892/cc-jun2020-2-flash-cards/
Quizlet	Mock	Salesforce Community Cloud Winter 2020	1	https://quizlet.com/517338523/salesforce-community-cloud-winter-2020-flash-cards/
Quizlet	Mock	Joel Boland just passed his Community Cloud Consultant in Aug	0	https://quizlet.com/jdboland82
Quizlet	Mock	Community Cloud Proprof	1	https://quizlet.com/518952317/community-cloud-proprof-flash-cards/
Quizlet	Mock	Community Cloud Proprof 75	1	https://quizlet.com/519188397/community-cloud-proprof-75-flash-cards/
Quizlet	Mock	Focus on Force Practice Exam 1	1	https://quizlet.com/519323239/focus-on-force-practice-exam-1-flash-cards/
Quizlet	Mock	Focus on Force Practice Exam 2	1	https://quizlet.com/519359501/focus-on-force-practice-exam-2-flash-cards/
Quizlet	Mock	Focus on Force Exam 3	1	https://quizlet.com/519717657/focus-on-force-exam-3-flash-cards/
CheggPrep	Mock(Recommand)	Community Cloud specialist Certification	1	https://www.chegg.com/flashcards/community-cloud-specialist-certification-9e3ed4a7-18bc-47ef-9c18-dce26fac0012/deck

【User License Type Matrix】：

Ext User Type	Best Used For	Roles / Sharing	Camp / Lead / Opp	Tasks	Events / Calendar	Reports	Dashboards	Files	Add Storage	User Limit
Customer Community	B2C, Objects(Case, Knowledge), can be used with PA, High Volume Customer Portal	×	×	√(RO)	√(RO)	×	×	×	-	10m
Customer Community Plus	B2C, Objects(Report, Dashboard), Advanced Sharing, can be used with PA	√	×	√(Full Access)	√	√	√(RO)	√(Full Access)	2MB	2m(require roles - performance consideration)
Partner Community	B2B, Objects(Campaign, Lead, Opp)	√	√	√(Full Access)	√	√	√	√(Full Access)	5MB	2m(require roles - performance consideration)
External Apps	Limited access to CRM objects, can be used with PA, High Volume Customer Portal	×	×	√(RO)	-	×	×	×	10MB	10m
Channel Account	B2B	√	√	√(Full Access)	√	√	√	√(Full Access)	5MB	2m

【结语】：我们都想通过考试的方式来拓宽知识面，可是并不是每个项目都有机会让我们实践学到的所有内容，终有一天那些不常用的知识会被遗忘，因此用自己能理解的方式或语言建立一套在需要时快速重拾知识片段的方法很关键。这也是我一直在探索的一个主题，希望我目前的探索能对当前的你能产生共情，一起降低知识的遗忘成本！
1. 使用PPT记录学习关键点：