Qmatic

Our hardware partners are at ISE, so go meet them!   ISE is in full swing in #Barcelona, and it’s great to see several of our hardware partners on site. So, If you’re attending the event, make sure to stop by and connect with them to explore the latest in self-service and customer interaction hardware. 📍 Elo – Booth 2Q800 📍 Prestop – Booth 2U600 #QueueManagement #CustomerJourneyManagement #Qmatic Integrated Systems Europe (ISE) #ISE2026 #EloIsEverywhere Elo Touch Solutions #Prestop Prestop https://lnkd.in/en9YbaTC

We're #hiring a new Commercial AI Manager in Mölndal, Västra Götaland County. Apply today or share this post with your network.

We're #hiring a new Marketing Content Manager in Mölndal, Västra Götaland County. Apply today or share this post with your network.

New year, new energy, same belief. 2026 is here, and we’re genuinely excited about what’s ahead. About continuing to work together, building strong relationships and creating momentum along the way. About conversations that turn into partnerships, and partnerships that help our Q-world grow. Because while technology and predictions matter, it’s the people, the collaboration and the shared ambition that really move things forward. And that’s what we’re bringing with us into 2026. #Qmatic #CustomerExperience #AI #ConversationalAI #VoiceAI #CustomerJourneyManagement #QueueManagement #CustomerFlow

As the year comes to a close, we want to wish everyone a happy holiday season and reflect on a strong year at Qmatic. Throughout the year, we’ve continued to strengthen our offering, expand our presence across markets, and support organisations in delivering more accessible, efficient, and smarter, more personalized service experiences across customer journeys. We’ve seen growing demand for practical innovation where technology, including AI, helps reduce friction and improve customer flow in high-demand environments. We’re grateful for the collaboration and trust of our customers, partners, and colleagues around the world. Together, we’ve made meaningful progress, and we’re excited to build on this momentum in the year ahead. Wishing you a restful holiday season and a great start to the new year. Happy holidays from all of us at #Qmatic. 🪩 🥳

We are happy to announce a new partnership between Qmatic and eTermin Ltd.! This collaboration strengthens our presence in the German market and expands access to advanced queue and customer journey management solutions across Germany. We look forward to working together to help organizations deliver smoother, more efficient customer experiences. To learn more about this new partnership: https://lnkd.in/edfbGjgd #Qmatic #eTermin #Germany #CustomerExperience #QueueManagement #CustomerJourneyManagement

New article from Kim Wechana, Product Manager at Qmatic, sharing his perspective on the rapidly evolving voice and AI agent space. Voice is moving beyond rigid, transactional commands and becoming a true service interaction layer: listening, understanding, responding, and adapting in ways that can feel genuinely human. It’s a hot area right now, and we’re sharing insights on what this shift means in queue management and customer journey environments because when service works, it shouldn’t feel like “service,” it should feel like a natural conversation that moves you forward. Read the full article for Kim’s take and the key implications for customer journeys. Link: https://lnkd.in/eJnsbnsZ #Qmatic #CustomerExperience #AI #ConversationalAI #VoiceAI #CustomerJourneyManagement #QueueManagement #CustomerFlow

In the late 1980s, something remarkable happened at a small but ambitious company in Sweden. Qmatic, at the time known mainly for its physical queue systems, received an official visit from His Majesty King Carl XVI Gustaf and Her Majesty Queen Silvia. The visit was quiet, respectful, and deeply curious. The King and Queen were shown around the facility, observing the design and assembly of ticket dispensers and the printed number slips that had already begun transforming the way businesses handled queues. But what was it that brought the royal couple through our doors? A shared interest in efficiency and service. Because even then, it was clear that the experience of waiting isn’t just a technical problem. It’s a human one. To read the full article, click here: https://lnkd.in/dxzNtSQZ #Qmatic #QWorld #Partnerships #QueueManagement #CustomerJourneyManagement

In the late 1980s, something remarkable happened at a small but ambitious company in Sweden. Qmatic, at the time known mainly for its physical queue systems, received an official visit from His Majesty King Carl XVI Gustaf and Her Majesty Queen Silvia. The visit was quiet, respectful, and deeply curious. The King and Queen were shown around the facility, observing the design and assembly of ticket dispensers and the printed number slips that had already begun transforming the way businesses handled queues. But what was it that brought the royal couple through our doors? A shared interest in efficiency and service. Because even then, it was clear that the experience of waiting isn’t just a technical problem. It’s a human one. To read the full article, click here: https://lnkd.in/dxzNtSQZ #Qmatic #QWorld #Partnerships #QueueManagement #CustomerJourneyManagement

We are pleased to share that MW Service GmbH has been officially promoted from Reseller to Solution Partner within the Qmatic Partner Ecosystem.    MW Service has consistently demonstrated strong technical skills, deep local market knowledge, and a clear commitment to delivering outstanding customer experiences for organizations across Austria.    As part of Q-World, our shared direction for how we build, innovate, and grow together with our partners, this upgrade is a great example of how we unleash the power of partner innovation on the world’s #1 customer journey platform when we move together.    As a Solution Partner, MW Service will now benefit from expanded resources, advanced training, and access to the official Qmatic Solution Partner branding. We look forward to strengthening our collaboration and supporting their continued success in the Austrian market. #Qmatic #MWService #Partners #QueueManagement #CustomerJourney #CustomerJourneyManagement #Austria #Qworld #CustomerFlow Link: https://lnkd.in/dAVNsqU5