Best Hyperautomation Software in the Middle East - Page 2

Build an intelligent, connected, and future-ready enterprise using Newgen’s digital automation platform with low code capability. Empower your employees with a modeling-driven environment to design and develop end-to-end applications and processes, reducing IT dependency, increasing process and operational efficiency, delivering end-to-end customer experience, and ensuring adherence with regulatory compliances.

The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.