All Systems Operational

GoTo Connect (Business Communication) Operational
VoIP Calls - Deskphones Operational
VoIP Calls - GoTo Connect Web Operational
VoIP Calls - GoTo Connect Mobile Operational
PSTN Calls - Inbound Operational
PSTN Calls - Outbound Operational
Messaging - SMS Operational
Messaging - Chat Operational
Administration Portal Operational
Fax Operational
Contact Center (Business Communication) Operational
Contact Center Operational
CC-Pro Operational
Grasshopper (Business Communication) Operational
Grasshopper Operational
Customer Engagement (Business Communication) Operational
Customer Engagement Operational
GoTo Meeting, GoTo Webinar, and Collaboration Tools Operational
GoTo Meeting Operational
GoTo Webinar Operational
GoTo Training Operational
OpenVoice Operational
GoTo Stage Operational
join.me Operational
LogMeIn Resolve (Remote Support) Operational
Devices Operational
Helpdesk Operational
MDM ? Operational
Remote Execution Operational
Reporting Operational
Support Operational
Login Operational
LogMeIn Miradore (Mobile Device Management - MDM) Operational
Miradore Operational
Rescue and GoToAssist (Remote Support) Operational
Rescue Operational
GoTo Assist Remote Support v5 Operational
GoTo Assist Remote support v4 Operational
GoTo Assist Service Desk Operational
GoTo Assist Corporate Operational
Rescue Live Control Operational
Rescue Live Guide Operational
Rescue Live Lens Operational
Rescue Lens Operational
GoToMyPC, Pro, Central, and Hamachi (Remote Access) Operational
Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
GoTo API Operational
GoTo Assist Remote Support v5 API Operational
GoTo Meeting API Operational
GoTo Training API Operational
GoTo Webinar API Operational
GoTo Connect API Operational
GoTo Assist Service Desk API Operational
GoTo Assist Remote Support API Operational
GoTo Assist Corporate API Operational
GoTo Developer Center Frontend Operational
Admin API Operational
SCIM API Operational
Authentication API Operational
GoTo Resolve Recording and Session API Operational
GoTo Resolve MDM API Operational
Purchase & Subscription Operations Operational
New purchases Operational
Self Serve Operational
Trial initiation Operational
Subscription Management Operational
GoTo StatusPage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GoToAssist Service Desk - Maintenance Aug 23, 2025 05:30-08:30 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 23rd, 2025, 5:30 AM to 8:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect:During the maintenance window, the GoToAssist Service Desk application will be inaccessible.

We would like to thank you for your patience and understanding during this time period.
Posted on Jul 24, 2025 - 11:06 UTC

GoToAssist Service Desk - Maintenance Aug 24, 2025 05:30-08:30 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoToAssist Service Desk will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 24th, 2025, 5:30 AM to 8:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour maintenance window.

What to expect:During the maintenance window, the GoToAssist Service Desk application will be inaccessible.

We would like to thank you for your patience and understanding during this time period.
Posted on Jul 24, 2025 - 11:11 UTC
Aug 7, 2025

No incidents reported today.

Aug 6, 2025
GoTo Connect - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Connect will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 6th, 2025, 2:00 AM UTC to 3:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect:GoTo Connect customers may not be able to make updates to PBX configuration for about 5-10 minutes. GoTo Connect calls will not be impacted.

We would like to thank you for your patience and understanding during this time.
Jul 29, 17:54 UTC
Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.

Aug 3, 2025
GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 3rd, 2025, 4:30 AM to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 5-hour, 30-minute maintenance window.

What to expect:During the scheduled maintenance, there will be no impact on in-flight sessions. However, customers may experience brief disruptions when initiating new remote sessions or accessing the application. These interruptions are expected to last only a few minutes.


We would like to thank you for your patience and understanding during this time period.
Jul 24, 06:46 UTC
Aug 2, 2025
GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 2, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: August 2nd, 2025, 4:30 AM to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 5-hour, 30-minute maintenance window.

What to expect:GoToMYPC customers may experience an inability to initiate sessions for a few minutes during the maintenance window. Additionally, some in-flight remote sessions might be affected, potentially resulting in issues such as screen freezes.

We would like to thank you for your patience and understanding during this time period.
Jul 24, 06:41 UTC
Aug 1, 2025

No incidents reported.

Jul 31, 2025
GoTo App/Web - inbound/outbound call failure
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Jul 31, 15:10 UTC
Monitoring - Our engineers have corrected the issue and we are receiving reports that calling is working as expected.

We will continue monitoring the situation and provide a final update shortly.
Jul 31, 15:03 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Jul 31, 15:00 UTC
Investigating - We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available.

Our engineers are working to identify the issue and will provide another update shortly.
Jul 31, 14:54 UTC
Jul 30, 2025
GoToMyPC Host page is not loading
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Jul 30, 16:07 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Jul 30, 15:35 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Jul 30, 14:30 UTC
Investigating - We are actively investigating reports that some GoToMyPC customers may be experiencing issue with GoToMyPC Mycomputer Page.

Our engineers are working to identify the issue and will provide another update shortly.
Jul 30, 14:04 UTC
GoToMyPC - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: July 30th, 2025, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hours and 30-minute maintenance window.

What to expect:GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.
Jul 28, 04:53 UTC
Jul 29, 2025

No incidents reported.

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025
GoTo Connect - Multiple notifications of inbound calls in APAC
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Jul 24, 05:10 UTC
Monitoring - Our engineers have corrected the issue, and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Jul 24, 04:28 UTC
Update - Our engineers keep working with the PSTN peer toward a resolution.

We will provide another update shortly.
Jul 24, 04:16 UTC
Update - Our engineers keep working with the PSTN peer toward a resolution.

We will provide another update shortly.
Jul 24, 03:00 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution with a PSTN partner.

We will provide another update shortly.
Jul 24, 02:05 UTC
Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing multiple notifications when receiving inbound calls in the GoTo Connect app. Investigation so far shows that the issue is limited to the APAC region.

Our engineers are working to identify the issue and will provide another update shortly.
Jul 24, 01:39 UTC
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