We’re thrilled to welcome TWD - Now Live on Build Concierge. Their team are already embracing and benefiting from our AI-powered Customer Engagement Platform, and we’re excited for what’s to come. Here’s to building smarter together 🤝 🚀
Build Concierge
Software Development
Leeds, England 1,453 followers
AI-powered customer engagement platform that converts, automates and scales – 24/7. Always on. Always human.
About us
Build Concierge is your AI powered omnichannel customer engagement platform that converts, automates and scales. 24/7. Always on. Always human. Businesses today face growing complexity: rising volumes of enquiries, disjointed systems, and manual processes that slow teams down and limit growth. Opportunities are missed. Customers wait. Efficiency suffers. Our all-in-one platform is designed to streamline operations, improve responsiveness, and scale effortlessly. From calls and chats to WhatsApp, SMS, emails, and appointments, it handles every interaction in real time. It understands intent, responds instantly, and follows up automatically. It integrates seamlessly into your existing systems and workflows such as CRM, job management and scheduling tools, so you don’t need to change how you work to benefit from automation. No more missed steps. No more resource drain. Just intelligent automation built around how your business really works and where it’s going. Built for scale. Powered by AI.
- Website
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www.buildconcierge.com
External link for Build Concierge
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Leeds, England
- Type
- Privately Held
- Founded
- 2023
Locations
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Primary
Get directions
2725 Century Way
Leeds, England LS15 8ZB , GB
Employees at Build Concierge
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Rebecca Burn-Callander
Award-winning business journalist𓂃🖊, report writer ✍, B2B copywriter, C-Suite ghostwriter, podcaster 🎤, comms supremo, multitasker
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Martin Port
Founder, Chairman & CEO Build Concierge
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Anthony Port
Business Development Director @ Build Concierge | IT Transformation, Alliances
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James Scully
Business Development Director @ Build Concierge
Updates
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Delighted to be changing the game with the team at TWD. So glad you’re already seeing results — welcome to the Build Concierge family 🤝
🚀 Excited to welcome TWD as a Build Concierge customer! TW Drainage continue to set the standard in drainage, plumbing, and civil engineering — known for their quality workmanship, reliability, and end-to-end delivery. We’re proud to support their next phase of growth with our AI-powered customer engagement platform and automation technology. Alongside Tommy and Billy Ward, we’re enabling a smarter, more connected service experience helping teams save time, boost responsiveness, and deliver exceptional customer service. #BuildConcierge #AI #Automation #CustomerExperience
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We love seeing our customers win with Build Concierge. LTE Plumbing & Heating Ltd are already seeing less admin and smoother workflows after trialling the platform. #BuildConcierge #AI #Automation #WorkSmarter #CustomerExperience
We’ve recently started trialling Build Concierge — a tool that automatically uploads job details into our system as we are always looking for ways to work smarter. It’s early days, but we’ve already seen a drop in admin time and fewer manual input errors and ensuring our engineers and office team can focus on what really matters: supporting our clients and doing the job right. This is just one of a few small changes we’ve introduced behind the scenes this year, all with the same goal — to keep improving, without losing what makes us who we are. We'd love to hear any recommendations on any new technology you found useful - drop it in the comments! #WorkSmarter #JobManagement #CommercialContractors #EngineeringSupport #ContinuousImprovement #PlumbingAndHeating #DigitalTools #TeamBehindTheScenes #AIInTrades #OperationalExcellence
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🔒 Big news. Build Concierge is now Cyber Essentials Certified! It’s another step forward in delivering a secure, always-on platform powered by AI and automation. A big win for the team and a milestone in building technology businesses can trust. #BuildConcierge #CyberEssentials #AI #Automation #Security #Innovation
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Most service teams want to grow their private customer base but marketplace leads can be difficult to manage. You get an enquiry, try to call back, the customer’s gone elsewhere ... or you spend half the day chasing messages instead of jobs. With Build Concierge, that changes. Our platform connects directly to marketplaces like Checkatrade, Rated People and Bark so every lead is captured automatically, responded to instantly, and handled from first enquiry to booking without you lifting a finger. No more missed calls. No back-and-forth. No extra admin. Just switch it on and start turning marketplace enquiries into real jobs, all while delivering the kind of customer experience that keeps people coming back. 🎥 Watch how it works below #BuildConcierge #AI #Automation #FieldService #CustomerExperience #TradesTech #PropTech
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We have another exciting opportunity open at Build Concierge 👇 We’re looking for a Website Developer to join our team in Leeds and help shape our customer facing website and digital marketing presence. This role is perfect for someone early in their career who’s eager to learn, has a good eye for design, and wants to grow their front end skills in React while working alongside an experienced tech and marketing team. If you’re motivated, creative and ready to help bring a fast growing brand to life online, we’d love to hear from you. 📄 View the full role: https://lnkd.in/etMp8sJS 💬 Tag someone who would be a great fit or share this post 📧 Apply: [email protected] #BuildConcierge #Hiring #WebDeveloper #FrontendDeveloper #React #HeadlessCMS #LeedsJobs #TechCareers #GraduateJobs #StartupLife
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🚀 Are you technical, curious, and customer obsessed? Do you love solving problems and making tech work for people? Then this is the role for you. We are hiring a Solutions Advisor to join Build Concierge, a fast growing AI start up backed by £4.3M investment, helping businesses automate customer engagement 24/7. 🌍 Leeds HQ | 🕒 Full time | 🌟 30–35 days’ holiday 📩 Apply now at [email protected] or learn more → https://lnkd.in/eJgz-v82 #Hiring #SolutionsAdvisor #CustomerSuccess #AI #Automation #Startup #LeedsJobs
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Build Concierge reposted this
Co-Founder & Chief Operating Officer at Build Concierge - AI powered omnichannel customer engagement platform
👀 Imagine the scene… 🌙 It’s 7:30pm. 📞 A customer contacts with an urgent issue. 👤 Your team has gone home for the day. ✨ The phone is still answered - instantly. 📝 Details are captured, the job is booked, and your customer gets the right advice straight away. ☀️ The next morning… 🎧 Your agents are back-to-back with calls. ⏳ There’s no time for admin. ❌ Notes don’t get written, details get lost, follow-ups slip through the cracks. 🤖 With the Concierge Receptionist, that never happens: ✅ Every call is transcribed automatically ✅ Synced into your CRM or job management system ✅ Jobs booked instantly, details captured, advice provided ✅ Follow-up admin handled without lifting a finger 💡 The result: • Customers always get through - day or night • Agents spend time speaking to people, not buried in admin • Every interaction is consistent, fast, and professional That’s how you deliver a concierge-level experience around the clock. 👉 Watch the video to see it in action 👇 Please reach out to understand more about Build Concierge AI Powered Customer Engagement Platform
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Your customers don’t wait. Neither should your business. The Concierge Receptionist answers every call just like a real member of your team. ✅ Use it 24/7 ✅ Switch it on just for out of hours cover ✅ Or have it step in whenever your team needs backup It can: • Capture details • Book jobs instantly • Help diagnose problems and provide advice — so every customer gets the right support, right away Every call is: 📝 Transcribed in your Concierge Support Hub 🔗 Synced automatically with your CRM or job management system That’s how you deliver a concierge experience from the very first ring. 👉 Watch the video to see how it works 👇 📩 Reach out if you’d like to hear more. #AI #CustomerExperience #Automation #ServiceExcellence #BusinessGrowth #BuildConcierge