Directors Club

Industry Associations

“Pushing the boundaries of leadership engagement and education since 2010.”

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About us

Directors Club is an important community of current and future leaders. Membership is by invitation and recommendation. Today’s Directors Club has its origin as a supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change. In January 2010, Jon Snow (founder and chairman) re-constituted the supper club as the Directors Club and so a business lifestyle and networking institution was born. The Club motto "To endeavour. To achieve" captures the spirit of the organisation and the ambitions of its members. Membership is by invitation and recommendation. Directors Club is the trading style of Directors Club World Limited, which also owns the UK registered trademark for the phrase Directors Club.

Website: http://directorsclub.world
External link for Directors Club
Industry: Industry Associations
Company size: 2-10 employees
Headquarters: London
Type: Privately Held
Founded: 2010
Specialties: Professional community building, Networking event organisation, Professional training, and Research & thought leadership

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Directors Club reposted this
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Directors Club. New Generation
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ZENDESK LAUNCHES... Zendesk Launches Next-Gen AI to Transform Customer Service at Scale SUMMARY Zendesk unveiled new AI capabilities within its Resolution Platform to accelerate customer service at scale. Agent Copilot uses generative AI to suggest responses, summarize conversations, and guide agents in real time. Advanced AI bots can handle more complex, contextual customer interactions and seamlessly escalate to humans when needed. The upgrades aim to reduce resolution times, boost accuracy, and ease workloads for support teams. Zendesk emphasizes balancing automation with human oversight to maintain trust and personalization. The rollout is global, with strong enterprise interest as companies race to adopt AI for faster, more seamless customer experiences. FULL STORY Press Release https://lnkd.in/d3jxAiXf AI EXPO If you wish to keep ahead of the curve re CX AI innovations, you are invited to attend our upcoming Directors Club AI Expo for Customer Engagement Excellence on December 10th, either live online (times below) or later on-demand at your convenience. Part One: AI that Elevates Contact Centre Operations 09:00 – 10:30 GMT Part Two: AI that Automates Customer Service 11:00 – 12:30 GMT Part Three: AI that Enhances Customer Experience 14:00 – 15:30 GMT For more information and to book your free of charge delegate places, please click here https://lnkd.in/eRUp3viz. If your company would like to exhibit at this or a future edition of AI Expo, please DM or email via https://lnkd.in/dWQqh3U. #directorsclub #directorsclubnews #directorsclubresearch #zendesk #customercontact #contactcentre #contactcenter #agentcopilot #customerservice #customersupport #customercare #customerexperience

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NEWS JUST IN... Qualtrics to Acquire Press Ganey Forsta in AI Expansion Drive SUMMARY Qualtrics announced plans to acquire Press Ganey Forsta (PG Forsta), a leading provider of healthcare experience measurement and market research tools. Press Ganey Forsta is widely known in healthcare, tracking patient satisfaction and outcomes across thousands of hospitals and clinics. Forsta’s research expertise adds advanced customer and market insights to the mix, complementing Press Ganey’s healthcare focus. Qualtrics aims to integrate these capabilities with its AI platform, offering deeper, predictive insights into both patient and customer experiences. The acquisition is positioned as a major AI expansion, moving Qualtrics beyond traditional surveys into more comprehensive experience management. Financial terms were not disclosed, and the deal is expected to close later this year, pending regulatory approval. FULL STORY Press Release https://lnkd.in/e_Xpgc8b AI EXPO If you are interested in CX AI innovations, you are invited to attend our upcoming AI Expo for Customer Engagement Excellence on December 10th, either live online or later on-demand at your convenience. Part One: AI that Elevates Contact Centre Operations 09:00 – 10:30 GMT Part Two: AI that Automates Customer Service 11:00 – 12:30 GMT Part Three: AI that Enhances Customer Experience 14:00 – 15:30 GMT For more information and to book your free of charge delegate places, please click here https://lnkd.in/eRUp3viz. #directorsclub #directorsclubnews #directorsclubresearch #qualtrics #pressganey #forstra #customeranalytics #customerinsight #customersurveys #customerfeedback #experienceanalytics #patientexperience #customerexperience

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Directors Club. New Generation
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Now Available To Stream! Directors Club AI Expo for Customer Service Excellence is now available to stream on DCTV, free of charge. Simply register as an on-demand delegate here https://lnkd.in/ezDmZXeA. You will then receive an email with on-demand links to each individual exhibitor pitch. WHAT IS AI EXPO? AI Expo is the EMEA region's leading exposition of customer-centric AI-powered technologies. For this Q3 edition we have two sessions: Part One | AI that Elevates Contact Centre Operations Part Two | AI that Automates Customer Service Delivery Each session is 90-minute and delegates will learn about the latest AI-powered innovations from five world class suppliers. Each exhibitor will pitch their innovation for 10-minutes and answer questions for a further 5-minutes. Each pitch can be viewed individually and will demonstrate how the innovation helps deliver customer service excellence. THE EXHIBITORS We thank our exhibitors for supporting this important learning and knowledge-share activity: Genesys Connect Quiq Concentrix Talkdesk WHO SHOULD VIEW AI EXPO? All leaders with a stakeholding in the design and delivery of their organisation's customer journey, will gain value from viewing the AI Expo pitches. DIRECTORS CLUB Non-members who register for this edition of AI Expo will be offered membership of Directors Club, which is free forever. CX AI S.I.G. Directors Club members who register for this edition of AI Expo qualify to join our new CX AI Special Interest Group. Membership is free forever and you can opt-out at any time. EXHIBIT AT AI EXPO If your organisation has an AI-powered innovation that helps clients deliver customer excellence, and would like to exhibit at a future edition of AI Expo, please DM me or email via the contact page on the Directors Club website (below). Kind regards, Jon Snow Founder Directors Club directorsclub.world #directorsclub #aiexpo25 #dctv #genesys #weconnecttech #quiq #concentrix #talkdesk #customerserviceexcellence #cx #customerexperience #customercare #customerservice #customersupport #contactcentre #contactcenter #agenticai #aiagent #genai #ai #jonsnow
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NEWS JUST IN Big Move in CX: NiCE Taps Microsoft Veteran Jeff Comstock SUMMARY NiCE has appointed Jeff Comstock as President of CX Product & Technology, effective October 1, 2025. He will report directly to CEO Scott Russell and join the company’s Executive Leadership Team. Comstock spent 25+ years at Microsoft, most recently as Corporate Vice President of Customer Experience applications. His portfolio included sales, marketing, customer service, contact centres, and AI copilots and agents. NiCE leadership praised his track record in scaling global platforms and advancing AI-driven customer experience. Comstock said it was an honour to join, adding that NiCE has “set the benchmark for CX innovation” and is best placed to lead with agentic AI. FULL STORY Directors Club News https://lnkd.in/eqCDCEkA IT Brief Australia https://lnkd.in/eiW7jEzi AI EXPO If you are interested in CX AI innovations, you are invited to attend our upcoming AI Expo for Customer Service Excellence on October 1st (live online) or view the sessions later on-demand at your convenience. For more information and to book your free of charge delegate places, please click here https://lnkd.in/ezDmZXeA. #directorsclub #directorsclubnews #directorsclubresearch #nice #contactcenter #callcenter #conactcentre #callcentre #ccaas #ai #agentassist #aiagents #agenticai #virtualagents #customeranalytics

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Directors Club. New Generation
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Call for Founder Members of the CX AI Special Interest Group On October 8th, Directors Club is launching the CX AI Special Interest Group, a community hub for EMEA customer-centric leaders with an interest in the development and impact of AI across the customer journey. Ahead of next week's launch, we are inviting members, friends and followers of Directors Club to become founder members of CX AI SIG by registering to attend tomorrow's AI Expo for Customer Service Excellence. You can attend live online (times below) or view later on-demand at your convenience: Part One | AI that Elevates Contact Centre Operations | 08:30 – 10:00 BST Part Two | AI that Automates Customer Service Delivery | 10:30 – 12:00 BST Over the two 90-minute sessions, delegates will learn about the latest AI-powered innovations from five world class suppliers. Each exhibitor will pitch their innovation for 10-minutes. Each pitch will demonstrate how the innovation helps deliver customer service excellence. Book your free of charge delegate places here https://lnkd.in/ezDmZXeA. THE EXHIBITORS We thank our exhibitors for supporting this important learning and knowledge-share activity: Genesys Connect Quiq Concentrix Talkdesk WHO SHOULD ATTEND? All leaders with a stakeholding in the design and delivery of their organisation's customer journey, will gain value from attending as a delegate (either live or on-demand). BOOK NOW Over 50 delegates have booked their places so far. Join them! Book your free of charge delegate places here https://lnkd.in/ezDmZXeA. We look forward to welcoming you as a founder CX AI SIG member. Kind regards, Jon Snow Founder Directors Club directorsclub.world #directorsclub #cxaisig #aiexpo25 #genesys #weconnecttech #quiq #concentrix #talkdesk #customerserviceexcellence #cx #customerexperience #customercare #customerservice #customersupport #contactcentre #contactcenter #agenticai #aiagent #genai #ai #jonsnow
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Is Customer Service Transformation Your Responsibility? If yes (or you feel it should be), join Directors Club members for the Q3 edition of AI Expo for Customer Service Excellence. The event will be broadcast live on Wednesday, October 1st via Google Meet, and then made available on-demand via our DCTV business streaming platform. Delegate places are free of charge and includes membership of our new Directors Club CX AI Special Interest Group, which is free forever. WHAT IS AI EXPO? AI Expo is the EMEA region's leading exposition of customer-centric AI-powered technologies. For this edition we have two sessions: Part One | AI that Elevates Contact Centre Operations | 08:30 – 10:00 BST Part Two | AI that Automates Customer Service Delivery | 10:30 – 12:00 BST Over the two 90-minute sessions, delegates will learn about the latest AI-powered innovations from five world class suppliers. Each exhibitor will pitch their innovation for 10-minutes. Each pitch will demonstrate how the innovation helps deliver customer service excellence. THE EXHIBITORS We thank our exhibitors for supporting this important learning and knowledge-share activity: Genesys Connect Quiq Concentrix Talkdesk WHO SHOULD ATTEND? All leaders with a stakeholding in the design and delivery of their organisation's customer journey, will gain value from attending as a delegate (either live or on-demand). DIRECTORS CLUB Non-members who register for this edition of AI Expo will be offered membership of Directors Club, which is also free forever. BOOK NOW Over 50 delegates have booked their places so far. Join them! Book your free of charge delegate places here https://lnkd.in/ezDmZXeA. EXHIBIT AT AI EXPO If your organisation has an AI-powered innovation that helps clients deliver customer excellence, and would like to exhibit at a future edition of AI Expo, please DM me or email via the contact page on the Directors Club website (below). Kind regards, Jon Snow Founder Directors Club directorsclub.world #directorsclub #aiexpo25 #genesys #weconnecttech #quiq #concentrix #talkdesk #customerserviceexcellence #cx #customerexperience #customercare #customerservice #customersupport #contactcentre #contactcenter #agenticai #aiagent #genai #ai #jonsnow
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Happy Friday everyone. The 13th edition of AI for Customer Excellence Magazine has just dropped. If you like what you see please hit subscribe. AI EXPO FOR CUSTOMER SERVICE EXCELLENCE AI for Customer Excellence Magazine is the companion publication for the Directors Club AI Expo for Customer Excellence series. Each quarter AI Expo showcases the innovations of world class software developers and integrators. Each edition has a different perspective on the customer journey. Delegates can attend the live broadcast recording online via Google Meet, or view the session later on-demand at their convenience. The Q3 edition of Directors Club AI Expo will take place on Wednesday, October 1st, with a focus on the application of AI in Customer Service. Exhibiting at this edition are Genesys, Connect, Quiq, Talkdesk and Concentrix. There are two key audiences for this important theme. First, those who wish to use AI to optimise contact centre performance, and second, those who wish to automate customer service delivery using a variety of AI-powered tools. To reflect the perspectives of these two audiences, the Q3 edition of AI Expo will have two parts: Part One: AI that Elevates Contact Centre Operations | Live from 08:30 BST Part Two: AI that Automates Customer Service Delivery | Live from 10:30 BST At each 90-minute session, the exhibitors (above) will each pitch their solution for 10-minutes and answer questions for a further 5-minutes. This Shark Tank/Dragons' Den-style format is fast, furious and engaging. AI Expo delegates will be senior leaders of or stakeholders in the evolution of their organisations' customer journeys, with specific focus on customer service delivery. All are welcome. Non-members can become members of Directors Club as part of the registration process. Click here to book your delegate places https://lnkd.in/ezDmZXeA. Thanks for your attention. Jon Snow #directorsclub #aiexpo25 #aiforcustomerexcellence #customerexcellence #customercare #customerservice #customersupport #customercontact #contactcenter #contactcentre #callcenter #callcentre

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NEWS REPORT AmplifAI Secures $33.7M to Redefine Human–AI Collaboration in Customer Experience SUMMARY 💰 Funding Secured: AmplifAI raised $33.7 million in Series B funding and credit facilities, led by CVS Health Ventures, with participation from LiveOak Ventures and Dallas Venture Capital. 🤖 Mission: The company focuses on unifying human and AI agents in contact centers to improve efficiency, empathy, and measurable business outcomes. 📊 Platform Capabilities: AmplifAI analyzes data from calls, chats, surveys, and chatbots, using generative AI to provide real-time coaching and uncover customer pain points. 🏆 Proven Results: Clients have reported doubled sales conversions, a 9% reduction in cost per contact, and a 20%+ improvement in resolution rates. 🌐 Industry Reach: Since 2018, AmplifAI has partnered with major brands across healthcare, financial services, retail, and technology. 🚀 Future Vision: CEO Sean Minter describes the company’s goal as “reimagining the contact center with human-centric AI”, positioning AmplifAI as a leader in the future of customer experience. FULL STORY Directors Club News https://lnkd.in/e2G5RDpq Dallas Innovates https://lnkd.in/eqwkgzbk AI EXPO If you are interested in CX AI innovations, you are invited to attend our upcoming AI Expo for Customer Service Excellence on October 1st (live online) or view the sessions later on-demand at your convenience. For more information and to book your free of charge delegate places, please click here https://lnkd.in/ezDmZXeA. #directorsclub #directorsclubnews #directorsclubresearch #amplifai #contactcenter #callcenter #conactcentre #callcentre #ccaas #ai #agentassist #aiagents #virtualagents

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PREVIEW - Look Who's Exhibiting AI Excellence! Concentrix | Exhibitor Preview | AI Expo for Customer Service Excellence Broadcast live on Wednesday, October 1st via Google Meet and then available on-demand via our DCTV business streaming platform: Part One | AI that Elevates Contact Centre Operations | 08:30 – 10:00 BST Part Two | AI that Automates Customer Service Delivery | 10:30 – 12:00 BST Book your free of charge delegate place here https://lnkd.in/ezDmZXeA. EXHIBITOR Concentrix, a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. concentrix.com AI EXPO FORMAT During each 90-minutes session, delegates will learn about the latest AI-powered innovations from world class suppliers. Each exhibitor will pitch their innovation for 10-minutes and then answer questions for a further 5-minutes. Each pitch will demonstrate how the AI-powered innovation helps deliver customer service excellence. WHO SHOULD ATTEND? All leaders with a stakeholding in the design and delivery of their organisation's customer service journey, will gain value from attending as a delegate (either live or on-demand). Non-members who register will be offered membership of Directors Club as part of the registration process (optional). Membership is free forever and can be cancelled at any time. CX AI SIG MEMBERSHIP All who register for this AI Expo edition will become members of the Directors Club CX AI Special Interest Group, a community of like-minded customer-centric leaders. Membership is free forever and you can cancel at any time. BOOK NOW! Directors Club cordially invites you to join this important delegation free of charge. Book your live broadcast or on-demand delegate places now via our short online registration form here https://lnkd.in/ezDmZXeA. EXHIBIT AT AI EXPO If your organisation has an AI-powered innovation that helps clients deliver customer service excellence, and would like to exhibit at a future edition of AI Expo, please DM me or email via the contact page on the Directors Club website (below). Kind regards, Jon Snow Founder Directors Club directorsclub.world #concentrix #directorsclub #aiexpo25 #customerservice #excellence #cx #customerexperience #customercare #customersupport #contactcentre #contactcenter #agenticai #aiagent #genai #ai
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PREVIEW - Look Who's Exhibiting AI Excellence! Talkdesk | Exhibitor Preview | AI Expo for Customer Service Excellence Broadcast live on Wednesday, October 1st via Google Meet and then available on-demand via our DCTV business streaming platform: Part One | AI that Elevates Contact Centre Operations | 08:30 – 10:00 BST Part Two | AI that Automates Customer Service Delivery | 10:30 – 12:00 BST Book your free of charge delegate place here https://lnkd.in/ezDmZXeA. EXHIBITOR Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. talkdesk.com AI EXPO FORMAT During each 90-minutes session, delegates will learn about the latest AI-powered innovations from world class suppliers. Each exhibitor will pitch their innovation for 10-minutes and then answer questions for a further 5-minutes. Each pitch will demonstrate how the AI-powered innovation helps deliver customer service excellence. WHO SHOULD ATTEND? All leaders with a stakeholding in the design and delivery of their organisation's customer service journey, will gain value from attending as a delegate (either live or on-demand). Non-members who register will be offered membership of Directors Club as part of the registration process (optional). Membership is free forever and can be cancelled at any time. BOOK NOW! Directors Club cordially invites you to join this important delegation free of charge. Book your live broadcast or on-demand delegate places now via our short online registration form here https://lnkd.in/ezDmZXeA. EXHIBIT AT AI EXPO If your organisation has an AI-powered innovation that helps clients deliver customer service excellence, and would like to exhibit at a future edition of AI Expo, please DM me or email via the contact page on the Directors Club website (below). Kind regards, Jon Snow Founder Directors Club directorsclub.world #talkdesk #directorsclub #aiexpo25 #customerservice #excellence #cx #customerexperience #customercare #customersupport #contactcentre #contactcenter #agenticai #aiagent #genai #ai
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Directors Club

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“Pushing the boundaries of leadership engagement and education since 2010.”

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Jon Snow

Directors Club. New Generation

Sam Heggie-Collins

Director of Partnerships at Directors Club

Jo Wagstaff

Development Director at All England Dance | Co-Founder at Triple Threat Productions | Fundraising & Sponsorship Strategist

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Managing Director la Directors Club® World

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