The strength of the North American market isn’t just technical expertise. It’s service, responsiveness, and collaboration. Today we feature underwriters, as recognized by their peers, who combine deep knowledge with trusted relationships. • Chad Whitehead, Travelers • Katy Stang, Westchester, A Chubb Company • Kyle Niemiec, The Hanover Insurance Group • Mamoon Ali, HDI Global SE • Nick Baldwin, The Hartford The North America Insurer Brand Monitor helps insurers spot strengths and gaps in real time, refine marketing, and track brand impact across the region. Learn more: https://lnkd.in/eG8tCz3R #Underwriting #Insurance #NorthAmerica #BrokerCommunity #GracechurchConsulting #BrandMonitor
Gracechurch
Business Consulting and Services
Leading research and advisory company in the insurance industry.
About us
Established in 2000, Gracechurch is the leading provider of independent customer service and reputation benchmarking research serving the commercial (re) insurance market globally. We consult businesses on how to work with data to create impactful strategies and actions driving performance. As a supplier of syndicated research data, we provide a unique, objective perspective on insurers’ performance and are now the owner of the largest service and reputation benchmarking database in the industry. We are working with more than 50 leading players globally.
- Website
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https://www.gracechurchconsulting.co.uk/
External link for Gracechurch
- Industry
- Business Consulting and Services
- Company size
- 11-50 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Leadership reports, Underwriting service, Underwriting performance, Claims service, CX, Customer Experience, Reputation management, Measurement, KPIs, Proposition development, Brand development, Customer growth strategy, and Marketing and communications strategy
Locations
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Primary
Get directions
10 Lower Thames St
London, EC3R 6AF, GB
Employees at Gracechurch
Updates
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The insurance industry knows it must innovate. But structural, regulatory and cultural barriers are holding it back. The LIIBA - London & International Insurance Brokers’ Association report, based on research by Gracechurch and Trimstone Partners, highlights the key obstacles. Outdated regulation, lack of capital for experimentation and an industry-wide aversion to risk are slowing down progress. Other parts of financial services have already shown that innovation is possible with the right environment. Insurance can do the same — but only if we empower brokers and create the conditions for new ideas to flourish. 👉 Download the full report: https://lnkd.in/evg4TX6R #InsuranceIndustry #LondonMarket #Innovation #Change
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Today we're celebrating the 100th issue of Gracechurch’s Weekly People! 🎉 From its humble beginnings to nearly two years of stories, shoutouts, and slides, we’re so grateful to everyone who’s followed along. We look back at some of the very first stories shared, and give a special shoutout to the original featured individuals: Andrew-Dane Fairclough, Jo Ward, Jonathan Brett and Kelly Saul. A huge thank you to everyone who’s been part of this journey so far. Here’s to the next 100 issues! 💚 #GWPnewsletter #milestone
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The insurance protection gap has reached $2.5 trillion and it is growing. Why? Risks like cyber, climate change and geopolitical instability are evolving faster than the industry is able to adapt. This gap threatens investment, resilience and growth across global economies. The new LIIBA - London & International Insurance Brokers’ Association report, researched by Gracechurch and Trimstone Partners, makes the case for urgent innovation to close this gap. Without faster solutions, businesses and communities will remain under-protected against the risks that matter most. 📥 Read the full report here: https://lnkd.in/evg4TX6R #Insurance #RiskManagement #ProtectionGap
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We are proud to present the Claims Service Quality Marque to MS Amlin! 🏆 MS Amlin has made meaningful progress towards the service standards that matter most to brokers – responsiveness, clear communication, customer focus, and an emphasis on relationships throughout the claims process. Congratulations to the entire claims team on earning the SQM for two years in a row. 👏 View the full list of Claims Service Quality Marque achievers here: https://lnkd.in/ePNBnp4m #SQM #servicequalitymarque #claims #londonmarket
We’re proud to share that MS Amlin Claims team has once again achieved the Gracechurch Service Quality Marque (SQM) for Outstanding Claims, marking the second consecutive year of recognition. The recognition is awarded to insurers who deliver excellent service experience, with particularly high ratings for customer focus and responsiveness. A huge thank you to our dedicated Claims colleagues for their continued professionalism and commitment to clients, and to Gracechurch for recognising this achievement. 🔗 Read more about this year’s SQM achievers: https://lnkd.in/ePNBnp4m #Insurance #Claims #Gracechurch #MSAmlin
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From technical skill to collaborative relationships, the North America Insurer Brand Monitor highlights #underwriters recognized by their peers for the qualities that truly move the market. This week, we’d like to give recognition to: • Ben Thomas, CFC • Joseph Plotycia, RT Specialty • Julie Espinoza, CPCU, AIC, API. Travelers • Myles Miller, Coalition, Inc. • Ross Perkins, Crum & Forster The North America Insurer Brand Monitor gives real-time insights to sharpen messaging, focus investment, and prove brand impact. Learn more here: https://lnkd.in/eG8tCz3R #Insurance #UnderwritingExcellence #BrokerInsights #NorthAmerica
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Gracechurch reposted this
Experienced London Market Managing Director, specialising in UK and European risk and Delegated Authority Placements
A fantastic report, well worth a read ! Brokers at the Heart of Innovation and are not just intermediaries, they are strategic risk advisers, data analysts, and solution designers, driving innovation across the insurance value chain This report highlights the value that brokers bring to the distribution chain, we are not just a cost for insurers but essential to ensure that client's needs are met by innovating and finding solutions to an ever changing world. #verlinguelondonmarkets #LondonMarketInsights #Liiba
The success of any industry to stay relevant lies in its ability to transform with changing times. The #insurance industry stands at this crossroads now in a world demanding a significant change in how risks are understood and protected against. Insurance has evolved but the need to stay relevant with times is ever increasing. Significantly high levels of insurance are now needed for systemic, endemic risks like cyber and extremities of climate compared to standard protection through generic insurance products. Specialty #brokers have witnessed and experienced this profound shift deeply through their continuous engagement and relationships with clients. As a principle of deep client advocacy, they have driven innovation to their best possible ability to help clients find protection for complex risks. Strong and effective collaboration across the insurance value chain is important to drive more innovation, and for its full benefit to be realised. More importantly, the dynamic, enriching and value-addition role of specialty brokers need to be recognised beyond the generic labelling of ‘brokers are distribution costs’. LIIBA - London & International Insurance Brokers’ Association’s upcoming report, produced in collaboration with Gracechurch and Trimstone Partners, provides a comprehensive view of how this collaboration should happen and an urgent call for action for the insurance industry. The report will be available next week. Register your interest here: https://lnkd.in/evg4TX6R #Insurance #Innovation #EvolvingRisks #BrokersMatter #Collaboration
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💡 Insurance innovation is not just about capital or regulation. It is about people. The latest LIIBA - London & International Insurance Brokers’ Association report, researched by Gracechurch and Trimstone Partners, shows that #brokers are effectively the R&D function of the market. They are driving product development, risk modelling and solutions to today’s most complex challenges. Download the full report: https://lnkd.in/evg4TX6R #LondonMarket #InsuranceInnovation #BrokersMatter
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Today we’re celebrating the release of the Q3 London and UK Claims Monitors, sharing the latest market trends in claims performance and introducing new insights from this quarter’s analysis. We also highlight a few individuals recognised for delivering outstanding claims service: David James, Debbie Hayward, George Anderson, Joanne Windley and Robert Frost. #GWPnewsletter #claims
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Out now: Gracechurch's London and UK Claims Q3 Report! We are pleased to announce that the London and UK Claims Q3 Reports are now available to our clients! These insightful reports help #claims leaders understand both the relative and absolute strengths of their brand within the market landscape, spanning various broker segments and business lines. Discover how our claims reports can enhance your claims #service. Learn more here: https://lnkd.in/eGx9mh2d
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