We’re proud to share that Harper has closed a growth round of funding to support the next phase of our journey! As we expand our innovative service, this milestone enables us to deepen our investment in product, people, and partnerships - while staying true to our mission: transforming the way people shop online through elevated, experience-led services. Thank you to our community of partners, retailers, investors, and customers who continue to believe in the Harper vision. #Harper #RetailTech #Ecommerce #IndustryNews #Fundraising
Harper
Retail Apparel and Fashion
London, London 6,718 followers
Helping retailers to grow online through elevated Try at Home shopping experiences
About us
At Harper, we're on a mission to make shopping for fashion online a better experience for both consumers and retailers. Our journey began in London in 2017, born out of personal frustrations with the limitations of online fashion shopping — from the inability to touch and feel items to the hassle of returns. We solve these challenges with our suite of elevated Try Before You Buy experiences, designed to bring the in-store experience to online shoppers while driving profitable growth for retailers. Our innovative solutions are trusted by some of the UK's top online retailers, including Selfridges, Victoria Beckham, ME+EM, RIXO, Jigsaw and many more. We're proud to be recognized as one of the top-rated retail technology companies on Trustpilot with a market-leading Net Promoter Score of 88. Want to learn more about how Harper is helping retailers to thrive online while delivering exceptional customer experiences? Get in touch to arrange a free demo.
- Website
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http://harperconcierge.com
External link for Harper
- Industry
- Retail Apparel and Fashion
- Company size
- 51-200 employees
- Headquarters
- London, London
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Retail, Fashion, Fulfilment, Delivery, Apparel, eCommerce, Payments, Returns, and Fashion
Locations
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Primary
Harper
London, London, GB
Employees at Harper
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Graham Broomfield
COO Neve Jewels Group (Diamonds Factory, Austen & Blake & Sacet | Chief Digital Officer | NED | Investor | COO | CEO | NED | Trustee
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Sach Kukadia
Founder, CEO & Chairman @ 7879 | Jewellery to Appreciate
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Ginette O.
Founding Partner at Basinghall Partners
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Richard Fearn
Early-stage tech investor/Chairman at Healthily, Co-founder of the Friday Club London & Partner at Affine Films
Updates
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Smart service. Smarter comms. Harper now integrates seamlessly with Klaviyo, making it easier than ever for retailers to build automated journeys for customers using Harper. It means better targeting, more personalisation, and a connected post-purchase experience that actually drives lifetime value. Discover more how Harper easily integrates with your existing eCommerce stack: https://lnkd.in/e6xBv3-3 #RetailTech #Ecommerce #CustomerExperience #Harper #Klaviyo #MarTech
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Next week on the eve of eCommerce Expo, we’re joining Depict, Vervaunt, NOVOS | eCommerce Agency of the Year, By Association Only - Shopify Platinum Partner, and Brandback for an evening of insight and conversation across the topics: - The New Search Order: Unlocking discovery & conversion with GPT Search - From Prompts to Profit: The next wave of AI commerce Speakers from Depict, Vervaunt, OSPREY LONDON & JOSEPH will share how AI is reshaping discovery and what good search looks like across eCommerce in 2025. Shoreditch House, London Tuesday 23 Sep | Evening Register here: https://luma.com/d3er76yf #RetailTech #Ecommerce #LondonEvent #Harper #EcommerceExpo #AI
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Margaret Howell is now live with Harper! We’re proud to welcome Margaret Howell Limited a brand known for its understated quality and timeless design to the Harper platform. Customers can now experience Harper’s try before you buy services when shopping online with Margaret Howell, making it easier than ever to find the perfect look and style. Learn more about Harper: https://lnkd.in/e_uwPJC4 #Harper #RetailTech #Ecommerce #NewPartner #MargaretHowell #Retail
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Faster returns = faster resell - and a bigger basket. Our latest research with Ingrid found that brands offering return windows of 10 days or fewer see returns come back 2x faster. At Harper, we’ve paired this behaviour with a five-day Try for 5 window that not only speeds up resale, but also drives more value per order. For seasonal collections or trend-led pieces, that means less time off shelf, more time available to resell, and more revenue retained. Explore more: https://lnkd.in/eUNwUxMz #Harper #RetailTech #Ecommerce #Returns #CustomerExperience #Profitability #BasketSize
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Choice converts. Research from Harper & Ingrid ⚫️ found that offering multiple delivery options can increase checkout conversion by over 25%. That’s why flexibility is a core principle in how we design Harper’s services - from Try for 5 to Concierge. Whether it’s helping customers try at home or delivering through expert stylists, we make the post-purchase experience feel as personal as the product. Discover more here: https://lnkd.in/e_uwPJC4 #Harper #RetailTech #Returns #Ecommerce #CustomerExperience
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What really builds loyalty in retail today? We looked at what’s actually working for brands that retain their customers - and it comes down to how the experience is designed across the entire journey. From removing friction at checkout to creating more thoughtful post-purchase moments, loyalty is increasingly a byproduct of trust, ease, and relevance. Here are 3 experience-led shifts that are quietly reshaping how loyalty is won in 2025. #Harper #RetailStrategy #Ecommerce #CustomerExperience
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Harper blends the convenience of online shopping with the personal service of in-store - helping brands like ME+EM Ltd engage customers in new, elevated ways. Which build loyalty, and drive long-term value over time. It’s a powerful way to elevate the customer experience while meeting commercial goals. Discover more: https://lnkd.in/eT_M_zqr #Harper #RetailTech #Ecommerce #RetailPartner
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Getting started with Harper is faster than you think. No new systems. No complex setup. Just seamless integration with your existing eCommerce platform - from Shopify and Centra, to Salesforce and beyond. Retailers can be live in weeks, or even days. Plus our integrated solutions are thoughtfully designed to seamlessly blend with your brand and elevate your customer experience. Discover more: https://lnkd.in/e6xBv3-3 #Harper #RetailTech #Ecommerce #RetailPartners #Integration
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Cefinn partnered with Harper to bring a luxurious, in-store level of service to digital customers - reducing friction, boosting acquisition and making the online journey seamless. Harper powers two services for Cefinn: - Our Concierge service designed to elevate the online experience and grow CLTV. - A frictionless Try for 5 service to support new customer acquisition, by removing the barrier of upfront payment. The results speak for themselves. Discover more: https://lnkd.in/esPmmnUT #Harper #RetailTech #Ecommerce #RetailPartner