IP Integration

Everyone’s talking about AI, but how do you separate the hype from what really matters? In under 2 minutes, Iain B. tackles "AI FOMO" in daily life and the Contact Centre, and explains why it’s all about practical value, not flashy features. Check out episode 4 of #IPIBytesizedAI below 👇 Stay tuned for more byte-sized AI knowledge! 🧠💡 #AIInsights #AIHype

Remember when agents needed to memorise 100 pages of scripts and policies? Not anymore. In the next segment of our latest #IPIConverse episode “AI in the Contact Centre”, Craig Farley and Iain B. dive into some of the most innovative ways AI is enhancing customer experience. From real-time transcription and note summarisation to intelligent agent assist and smarter knowledge bases, they explore how AI is freeing agents to focus on what really matters: empathy and great conversations. Watch the fourth segment below 👇 #CustomerExperience #AI #ContactCentre #CXInnovation

As #NationalCustomerServiceWeek comes to a close, we’re shining a light on the people who make exceptional customer contact possible every day – our Managed Services team! From building trust and strong relationships to handling high-pressure situations and making a real impact for our clients, their passion and pride in what they do is clear. Swipe through the carousel to hear what they love most about supporting our customers 👇💚 #NCSW #ExceptionalCustomerContact

When a large housing association needed to leave their legacy tech behind (fast), IPI stepped in to deliver a zero-downtime migration to cloud. In part 2 of our latest #IPIConverse episode, Dave Glasgow (Sales & Marketing Director) and Mark Rossell (Head of Managed Services) unpack how #ManagedServices made that possible, and why getting the transition right behind the scenes is what really sets the stage for better customer service. Watch now 👇 #NationalCustomerServiceWeek #NCSW #CloudMigration

This week, as part of #NationalCustomerServiceWeek, we have a new #IPIConverse episode! 🎙️In part one, Dave Glasgow (Sales and Marketing Director) chats with Mark Rossell (Head of Managed Services) about how #ManagedServices make #CloudMigration seamless. Great customer experiences aren’t accidental. They’re built on planning, the right tech, and the right teams behind the scenes. Managed services ease the load on IT and ops, while boosting reliability, agility, and CX. Watch part one below 👇 Stay tuned for part two later this week!

It’s #NationalCustomerServiceWeek – a time to celebrate the people, processes and partnerships that make great experiences happen! 🤩 In our latest blog, we shine a light on the unsung hero of great CX – #ManagedServices. Discover how proactive support, continuous optimisation, and 24/7 expertise help organisations deliver consistently brilliant service. 👉 Read the full blog: https://lnkd.in/egs3Bqdm #CX #ContactCentre

A week on from the Ryder Cup, remember when players struggled to putt because of the crowd? Now imagine trying to deliver great customer service with legacy tech shouting in your ear. 🔌 Outdated platforms 🔄 Clunky upgrades 💸 Spiralling costs ⏳ Long wait times It’s no wonder you can’t sink the putt. Our Ryder Cup spoof shows just how far off-course legacy systems can take you, and why a modern cloud platform is the only way to play a smarter game. 📽️ Watch the video and book your Cloud Migration Readiness Session. #GameSetCloud #CCaaS #LegacyToCloud #DigitalTransformation #CloudContactCentre #RyderCup #CustomerExperience

Earlier this week, CX heroes assembled at IPI Spotlight "AI: The Next Evolution of Heroism", a day packed with debate, insight and hands-on exploration. From the latest AI trends in #ContactCentres to our new Evolution Chambers designed to unlock five AI superpowers! Highlights included: 💥 Honest discussions on why AI must serve a clear strategy – not be adopted just because "everyone else is doing it". 💥 Liberata’s inspiring story: voice bots that cut wait times and improved vulnerable customer resolution by 28%. 💥 Watching AI move beyond hype with practical demos of Genesys and ElasticCX in action. But one clear message evolved: AI’s potential is huge – but true impact comes when it empowers agents, supports clear goals, and delivers meaningful outcomes for customers. 👉 Discover how IPI can support your AI journey and get in touch today. #AIInsights #AITransformation #IPISpotlight

AI is no longer just a pilot project in retail, it’s now part of the playbook! As Sam Grant, Sector Specialist for Retail at IPI, explains: predictive analytics, personalisation, and automation are transforming how retailers connect with customers and run their businesses. The real opportunity? Using AI not just for efficiency, but as a driver of long-term growth, empowering colleagues, enhancing service, and creating experiences that feel truly personal. 🔎 Read more in A1 Retail Magazine's 15th anniversary issue: https://lnkd.in/eBSD4jTh #AIinRetail #AITransformation #RetailCX

We’re down to the final places for #IPISpotlight – AI: The Next Evolution of Heroism! 💥🤖 Join us tomorrow for a one-day immersive experience that will equip you with: ✔ Actionable AI strategy ✔ Real-world insights ✔ Hands-on experience with leading platforms 📅 Wednesday 1st October, 9am – 3pm 📍The Lowry Hotel, Manchester 👉 Register before it’s too late: https://lnkd.in/e-_KtViY #AITransformation #CXEvent Dave Glasgow Stephen Murray Craig Farley Steve Morrell Annabelle Goymer Gerard McGlynn Iain B. Rachel Hulme