Ofgem

This week is National Customer Service Week. To mark this, the Ofgem team visited EDF's Vulnerable Consumers Call Centre in Exeter to see first-hand how one of the UK’s largest energy suppliers is working to support customers in vulnerable circumstances 📞 Led by Ofgem's Chair Mark McAllister and senior colleagues from our Retail and Stakeholder Engagement teams, the visit provided a valuable opportunity to engage directly with EDF’s leadership and to assess their approach to customer service for those most at risk. From call listening sessions to discussions on EDF’s Winter Support Package and their partnership with IncomeMax, the visit highlighted both the challenges and innovations in delivering compassionate, effective support. It also reinforced the importance of collaboration across the sector to tackle shared issues like energy debt and affordability. This engagement forms part of Ofgem’s wider strategy to: 🟠 Promote best practice across the GB energy retail market 🟠 Strengthen regulatory oversight of vulnerable customer support 🟠 Champion consumer protection through policy and stakeholder engagement We are committed to ensuring that all energy suppliers deliver high-quality service, especially for those who need it most. #NationalCustomerServiceWeek #Ofgem #ConsumerProtection #VulnerabilityMatters #EnergySector #EDF #StakeholderEngagement #CustomerService

📢 We're hiring: Senior Engineer Join Ofgem’s Engineering Directorate and help shape the future of gas infrastructure in Great Britain. This is a chance to apply your technical expertise to support safe, reliable and net-zero-ready gas networks. You’ll work on strategic projects, price controls, innovation and hydrogen readiness, making a real impact on the energy transition. 📍Locations: London, Glasgow or Cardiff 💼 Salary: £47,895–£62,699 🕒 Apply by: 27 October 2025 Find out more and apply: https://ow.ly/l8AJ50X9JW6 #EngineeringJobs #NetZero #GasInfrastructure #CivilServiceCareers #Ofgem

This week, Ofgem participated in the Scottish Rural & Islands Housing Conference 2025, which brought together housing leaders, board members and innovators from across Scotland to explore the future of rural housing and communities. Ofgem's Deputy Director of Systems & Processes Melissa Giordano gave a short talk about 'Taking Stock of the Transition' of RTS (The Radio Teleswitch Service). The conference showcased the best of Scottish research and practice. It was a valuable opportunity to engage in meaningful discussions and strengthen our ongoing relationship with the Scottish Federation of Housing Associations (SFHA). We’re committed to supporting sustainable, resilient rural communities and events like this help drive that mission forward. 🔗 Tap to discover more about RTS: https://ow.ly/8pVE50X9Fja #RTS #Scotland #SFHA #CommunityEnergy #NetZero #Ofgem

When I joined the energy industry in 1995, it felt like we were always in crisis mode, either trying to clean up the system or lower bills. Today, we must do both. Reform is essential, but what we need now is more than just a call to action. We need alignment. That’s why we’re launching the Energy Networks Innovation Taskforce (ENIT), chaired by Laura Sandys CBE and will include as members Akshay Kaul Cordi O'Hara OBE FEI Chris Burchell Nicola Connelly Guy Newey Nick Winser CBE FREng and others. This one-time taskforce will bring together senior leaders including CEOs from across the energy networks to define a bold portfolio of Innovation Challenges that unlock economic, customer, and decarbonisation benefits. These challenges will form the foundation for future innovation, funded through Ofgem's Strategic Innovation Fund (SIF). The goal? A portfolio of outcome-driven challenges that tackle the blockers and accelerate deployment of solutions that lower bills and deepen decarbonisation. These goals are not mutually exclusive, they’re mutually reinforcing. ENIT isn’t just another taskforce. It’s a chance to align on what matters most and act with urgency. There are technologies and approaches ready to go; we just need to clear the path. Our first session is Monday, October 13th. I’ll share updates as we move forward. I’m confident that this group will deliver the alignment we need. #energyinnovation David Richardson Luke Ames Blackaby Aiste Garneviciene Jodie Giles Energy Systems Catapult

⚡ Major Announcement: Ofgem to Deliver Opening Keynote at the Battery Asset Management Summit UK & Ireland 2025 We’re kicking off the Battery Asset Management Summit UK & Ireland 2025 (14–15 October, The Marble Arch Hotel, London) with an exclusive Keynote Address from Ofgem — setting the tone for two days of strategic dialogue and technical insights shaping the UK and Ireland’s battery market. 🔹 Session: Ofgem Keynote Address – LDES Cap & Floor Scheme 🕘 Time: 09:10 – 09:30 📅 Date: 14 October 2025 🎤 Speaker: Mark Horley, Senior Policy Manager, Ofgem In this unmissable session, Mark Horley will outline how the Long Duration Energy Storage (LDES) Cap & Floor Scheme supports the UK’s energy transition, discuss its progress and impact on long-term investment confidence, and share insights into the decision-making process behind Window 1 and what it means for the industry’s next steps. .🎟️ Secure your place now: https://lnkd.in/eNASHGQF #BatterySummit #EnergyStorage #BESS #Ofgem

📢 Today, we have published a consultation on the methodology for how we’ll set the next electricity distribution price control – ED3. In this consultation we have set out proposals for how we intend to regulate the cost and quality of service from the Distribution Network Operators (DNOs) in the ED3 period (2028 to 2033). The consultation will be open for 8 weeks and we’re keen to hear from all stakeholders. 🔗 Read the ED3 consultation and share your views to help shape how electricity distribution is regulated: https://lnkd.in/erF4d33N #EnergyPolicy #ED3 #ElectricityDistribution #ConsumerVoice #OfgemConsultation

Recently, Ofgem visited Biaco Energy in West Sussex to learn more about their prototype energy cell technology and discuss the role of innovators in shaping the future of the energy market. We saw a live demonstration of Biaco’s technology and heard from their leadership team about its potential to reduce consumer bills, tackle fuel poverty and support Net Zero goals. As the regulator, Ofgem is committed to supporting innovation and working with suppliers, Distribution Network Operators and Transmission Operators to help small innovators bring new ideas to market. Thank you to Biaco for hosting us and sharing their vision for a cleaner, smarter energy future. #EnergyInnovation #NetZero #FutureOfEnergy #Ofgem #BiacoEnergy

📢 The latest edition of our LinkedIn newsletter, Spark, is out!   This edition covers:   🟠 Standing charge tariffs 🟠 New funding to modernise Britain's energy networks 🟠 The Energy Transition Campaign 🟠 Super battery projects 🟠 Plus more   Don’t miss out! Tap below to stay ahead ⬇️