Progress Housing Group

Some of our current vacancies closing soon at Progress Housing Group ⬇️ - Disrepair and Risk Surveyor, £43,758 - £45,300 apply by 19 October - Plasterer, £34,434, Leyland/agile apply by 20 October - Joiner, £34,434, Leyland/agile apply by 20 October Gas Engineer, £42,628 , Leyland/agile apply by 30 October Gas Team Leader, £43,758 - £45,300 apply by 28 October Emergency Home Responders, various Whatever your role at Progress Housing Group, you'll be part of a team where our passion and purpose to ensure everyone has a place to call home and the opportunity to live their best life, inspires everything that we do 🏡😊  You can apply for all of our roles on our Work For Us page on our website (link in comments) and this is also where you will find the full job descriptions, person specifications and information on our rewards and benefits package. #Vacancies #Recruiting #JobsInHousing #TradesJobs

Following our AGM this year, our board members and involved tenants met together to exchange ideas and thoughts about what we achieved together during 2024/25.   It was chance to celebrate the positive outcomes for tenants and our communities, as well as looking at ideas for future improvements in how we deliver our services to tenants  Each board member and involved tenant took part in craft activities that were creative and fun, themed around “What are you most proud of about living, working, being at Progress?” and “What would living and working at Progress look like in five years’ time?” Group chief executive Jacqui De-Rose commented on the success of the event and says: “By working together, taking a moment just to reflect on what's been achieved and sharing that experience is really good for everybody's wellbeing. It’s also important to understand what can we do differently, what can we do better, and just take that time to sit together and hear each other's views. We can listen to each other and think about what the future could look like.”  Reflecting on our shared purpose and achievements during the past year, our Group Chair Sheena McDonnell says: “These achievements matter because they reflect our shared purpose. For tenants, it’s about having secure homes and support. For colleagues and the board, it’s about delivering with integrity and care. And for the wider community, it’s about being more than a housing provider, we are a partner in people’s lives.”  Watch our video highlights here: https://lnkd.in/eGNfaR4R #TenantVoice

Our Group Annual Report 2024-25. We are proud to share that our financial performance for the year continues to be strong. Our financial performance for the year improved from the prior year due to the continuing strength of our social housing business streams. There has also been mitigating strategies for those non-social housing business streams that had been underperforming financially, which helped to improve financial performance, too. Our strong shared ownership sales performance contributed to our turnover increase of 5.3%. Find out more about our financial performance: https://lnkd.in/eRvHWaZj #annualreport #supportedliving #qualityhousing

Applications will close this weekend for our second Soup Dragon’s Den of 2025.  This is such an inspirational event, where we hear about all the amazing things volunteers do to support people in their communities through exciting projects and activities. We are immensely proud to be able to support these projects through our Community Investment Fund. During our last event in May, we awarded the winning pitchers, Longton Carnival (Community Group), £1,000 to organise a Winter Wonderland in Longton. We also awarded £200 to the other pitchers, Leyland Singers, Scoot for School, and Community Workshop Lytham, to support their projects. Diane Nash, Customer Voice Manager, said: “We are incredibly proud to support community projects through our fund. It is inspiring to see the positive impact these initiatives have on our local communities, and we are committed to continuing our support through our Soup Dragon’s Den events.”

Delivering outstanding customer service is a priority for us because it aligns with our values and social purpose.   To mark Customer Service Week, Neil Bergin Faragher, our Head of Group Customer Experience explains how our customer service style framework is having such an impact. “Our in-house customer service style framework, RAMP, has been a pivotal part of our journey in ensuring that everyone at Progress Housing Group understands their role in delivering a fantastic experience for our tenants and customers. “Over the past 18 months, we have been diligently conducting RAMP workshops for all colleagues, including our repair operatives, to help them incorporate the principles of the framework in tenants’ homes and neighbourhoods. "This framework is designed to align with our existing values and behaviours, providing a consistent approach to working more effectively with tenants, external customers, internal colleagues, and partners to achieve positive outcomes.  “The results have been promising so far, and it’s heartening to see a reduction in communication-related complaints since the training began. Our colleagues have been encouraged to use the framework for coaching opportunities and to hold one another accountable for working in a more collaborative manner.  “It’s wonderful to witness this approach becoming embedded in our culture and activities across the Group.  “In September, a tremendous team effort involving many colleagues from various business streams worked tirelessly to showcase our customer service achievements during a four-day assessment for the Customer Service Excellence standard.   “We are eagerly awaiting the outcome and have everything crossed that our dedication and passion for delivering exceptional service to our tenants and customers were evident during the assessor’s visit.” #NCSW #CustomerService #NationalCustomerServiceWeek

We're hiring! We are advertising multiple administrator/coordinator/scheduling roles at Progress Housing Group to help us deliver a real difference in our tenants and customers' lives. Kate Murphy-Whitworth, Asset Programme Manager, explains how and why the roles have been developed: "We are delighted to be recruiting for these key roles within our Property Services and Healthy Homes teams. Each position, whether supporting repairs coordination, delivering tailored adaptations, tackling damp and mould, or providing essential administrative support, will make a real difference to how we deliver services to our tenants.  "These roles strengthen our ability to provide safe, well-maintained homes and ensure our customers receive a responsive, high-quality service." Full-time and part-time, permanent and fixed-term contracts are available: - Property Services Administration Officer (Fixed Term, Full Time x 2) Hybrid/Leyland, £26,198 - £27,086  - Property Services Coordinator (Permanent, Full Time) Hybrid/Leyland, £29,361 - £30,396  - Property Services Coordinator (Fixed Term, Part Time) Hybrid/Leyland, £29,361 - £30,396  - Healthy Homes Coordinator (Permanent, Full Time) Hybrid/Leyland, £29,361 - £30,396  - Healthy Homes Coordinator (Fixed Term, Full Time) Hybrid/Leyland, £29,361 - £30,396  - Adaptations Officer Agile/Leyland, £31,789 - £32,908 How to apply You can apply for all these roles on our Work For Us page on our website (link in comments) and this is also where you will find the full job descriptions, person specifications and information on our rewards and benefits package. Please apply for all roles by 12 October More information about these roles As a responsible social housing landlord, our new roles have been developed as part of our robust response to supporting Awaab's Law which comes into force from 27 October 2025 to combat emergency hazards within fixed timeframes, starting with damp and mould. #Vacancies #Recruiting #JobsInHousing #UKHousing

At Progress Housing Group, we make sure our procurement aligns with what we stand for - helping tenants and supporting our communities.  Our Procurement team is committed to finding ways to work with partners and suppliers who share our values. Some of the key social value outcomes of our procurement work include resurfacing car parks and building new paths. We have made it easier for people to get around safely, especially those using scooters. We’re also making community centres more accessible, so it is easier for everyone to get together and connect. We’re proud to help our neighbourhoods become safer, greener, and more welcoming for all. Read more about our impact here: https://lnkd.in/ePPGKWni #socialvalue

It was fantastic to see our Pride in Progress network flying the flag at Preston Pride last Saturday, alongside our sponsored inclusive rugby club Typhoons RUFC. They were joined by colleagues, friends and one of our involved tenants. “Our banner statement was ‘where everyone belongs’, representing our commitment to an inclusive workplace that celebrates the diversity of our employees and the communities we serve,” says our Head of Performance and Planning and our Pride in Progress network lead, Carina Lynch. #Pride

We are delighted to announce that we are finalists in the Investors in People Awards! We have been shortlisted for the Investors in People Awards: Excellence in Building Purpose-Driven Impact – a brand new category introduced for 2025. The Investors in People Awards celebrate outstanding achievements by organisations and individuals across the globe.  Being named a finalist is fantastic recognition of the meaningful work we are doing to create long-term impact through social value, inclusion, and purpose-led initiatives. This nomination highlights the incredible work of our Progress Futures team. The person-centred approach helps tenants define and achieve their goals in employment, education, volunteering, and training.  The awards take place on 12 November - we’ll keep you posted! Find out more here: https://lnkd.in/em8-g2tE #IIPAwards25

On International Day of Older People, we are excited to announce that prospective tenants can now start bidding for properties at St Martin’s Court, in Lancaster. St Martin's Court is our flagship Extra Care scheme in Lancaster, due to open early next year. It will offer 92 modern one-bedroom and two-bedroom homes for people aged over 55. As it’s an Extra Care scheme, it is ideal for people who want to live independently, but who may need some extra support, now or in the future. Applications can be submitted via the Ideal Choice Home website: https://lnkd.in/e4QujsiP Our team will also be on hand at The Platform in Morecambe on Monday 6 October from 9.30am until 12.30pm to share information and talk to prospective tenants about the scheme. You can read more here: https://lnkd.in/eYTW8Z-6