Simplyhealth

We’re using technology with purpose – helping to tackle the UK’s productivity challenge by keeping people healthy, supported, and at work. With rising corporate sick leave costing the UK economy an estimated £150bn each year, we believe prevention and early intervention are key. That’s why we’re combining agentic AI with human expertise to scale our services – from same-day reimbursements to faster support. 🗣️ “The average sick days per employee have spiked to 9.4 – that’s nearly two full working weeks,” said our Chief Customer Officer, Claudia Nicholls-Magielsen, in City AM. “That’s not good for productivity, and if you add that up, that’s not good for the UK as a whole.” By automating 80-90% of routine customer service queries through our partnership with Salesforce, we’re freeing our people to focus on complex cases and improving outcomes for everyone. As Dan Eddie, our Director of Customer Service, told City AM: “Two years ago, we could serve 25 members a day. Now we serve 50 – across more channels, with fewer people as we grow.” This is AI as a productivity lever – enabling our colleagues to deliver better, faster care for more members. 👉 Read the full feature in City AM: https://lnkd.in/enzE-MSG #SimplifyingWorkplaceHealthcare #AI #CustomerExperience #HealthAndWellbeing #Innovation

As a purpose-led organisation, we’re proud to use our business as a force for good. We prioritise supporting UK health charities, particularly through volunteering. Research released today by Pilotlight highlights how vital this kind of support is in bridging critical skills and capacity gaps across the charity sector. It’s something we’ve made a company-wide priority, and this year we’ve achieved a three-fold increase in colleague volunteering hours. Our colleagues tell us they gain just as much as they give – developing skills, perspective, and purpose through their volunteering experiences. If you’re a UK health charity looking for volunteering support, we’d love to hear from you: [email protected] #ImprovingAccessToHealthcare #Volunteering #ESG

💡 Sickness absence in the UK is at a record high – and it’s time to rethink how we support employee wellbeing. The latest CIPD and Simplyhealth ‘Health and Wellbeing at Work’ report found that the average UK employee took almost two full working weeks of sickness absence in the past year. That’s a clear sign that access to healthcare simply isn’t working for everyone. As our Chief Customer Officer, Claudia Nicholls-Magielsen, told Personnel Today: “People are experiencing problems accessing the NHS, and private healthcare is not always available or affordable. A third of employees said they’d have taken fewer sick days if they’d had access to a GP sooner.” Many organisations are investing in wellbeing – but too often, support is reactive, inconsistent, or hard to access. At Simplyhealth, we believe a whole-of-workforce approach is needed. That means: ✅ Removing barriers and simplifying access to care ✅ Making benefits easy to find and use (for example, through our app) ✅ Building an open culture where no wellbeing topic is off-limits ✅ Supporting every employee – not just those at the top When wellbeing is proactive, accessible, and truly inclusive, people can get help sooner – and get back to feeling their best faster. 💬 As Claudia puts it: “This is not just the morally right thing to do – it makes financial sense as well.” Let’s make healthcare simpler, faster, and fairer for everyone – and help people live their best lives, inside and outside of work. #WorkplaceHealthcare #EmployeeHealth #SimplifyingHealthcare #CIPD #HR #HealthAndWellbeing

Mental ill health continues to be one of the biggest challenges in the workplace. 📊 New Simplyhealth & CIPD research shows: It’s the top cause of long-term absence (41%). The second main cause of short-term absence (29%). Supporting your people’s mental wellbeing isn’t just the right thing to do – it helps keep your workforce healthy, present, and productive. With our solutions, your employees can access 24/7, 365-day support from fully qualified counsellors whenever they need it. Immediate, confidential support that makes a real difference. 👉 Find out how we can help you create a happier, healthier workplace: https://lnkd.in/eVwUbSA4 #WorldMentalHealthDay #SimplifyingWorkplaceHealthcare #WorkplaceHealth

💡 Tech innovation is helping us improve access to workplace healthcare 💡 With Salesforce Agentforce, we’re revolutionising healthcare delivery - without losing the human touch. Watch the video to find out more. #DigitalTransformation #HealthTech #AICustomerService #AccessibleHealthcare #SimplifyingHealthcare

✨ What a day! ✨ Our first Simplyhealth Connect 2025 event in London brought together brokers to network, gain insights, and explore how, together, we can simplify access to healthcare by removing the barriers. From thought-provoking sessions on the healthcare landscape to conversations with our fantastic partners, it was a brilliant afternoon of learning and connection. A huge thank you to everyone who joined us! 📹 Here are some highlights from the day 👇 Next Simplyhealth Connect: Manchester – Thursday 23 October, Science & Industry Museum. If you’re a broker and would like to be there: 👉 Get in touch with us at [email protected] to reserve your spot today – we can’t wait to see you there! Claudia Nicholls-Magielsen James Henderson Ben Carver Camilla Brooke Matthew Nolan Dan Eddie #SimplyhealthConnect2025 #EmployeeBenefits #WorkplaceWellbeing #Brokers #SimplifyingHealthcare

We’re at Simplyhealth Connect 2025 today, exploring how Phio is helping Simplyhealth members access faster, smarter MSK support. Over the past two years, we’ve been working with Simplyhealth to bring our full suite of digital MSK tools to Health Plan customers – offering 24/7 access to clinically guided triage, self-management, and face-to-face physiotherapy when needed. Today, our team is sharing insights on: ✔️ Preventing MSK injuries before they escalate ✔️ Supporting staff with round-the-clock digital tools ✔️ Embedding smarter, scalable MSK pathways into employee benefits Find out how we’re supporting healthier teams, quicker recoveries, and more proactive MSK management across workplaces. #EQL #Phio #SimplyhealthConnect2025 #WorkforceHealth #DigitalCare #HealthcareInnovation Hayley Joseph