Jeremy Spencer

Customers are switching banks. But with the right digital experience, yours won't need to. We surveyed 4,000 customers and 400 senior banking execs across the UK and US to uncover what really drives customer loyalty and whether banks are ready to meet those expectations. Download a copy of the report. The results might surprise you: https://ow.ly/qBcn50WXj4Z

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Monzo Bank has become the latest bank to join the MTD goldrush as the digital bank announces that sole traders and landlords will be able to file taxes directly to HMRC from their business bank account without the need for separate software. The filing tool, provided via a partnership with Sage Embedded services, supports the quarterly MTD submissions and end-of-year returns, starting from the 2026/2027 tax year. Monzo joins the likes of NatWest Group, Starling and Tide in the race to attract business bank accounts -- a recommended step in the MTD process. Full story in the comments below 👇

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The British Business Bank has agreed an ENABLE Guarantee transaction of up to £300m with Close Brothers Asset Finance, unlocking fresh lending capacity for smaller UK businesses. Find out more at: https://lnkd.in/e8a_CPzz #CloseBrothers #AssetFinance #BritishBusinessBank #ENABLEGuarantee #SMEFinance

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We’ve launched #PayShap request for merchants in Beta! Peach Payments, in partnership with Investec Bank, now offers #PayShap Request for Merchants - a real-time payment solution that allows businesses to request and receive payments using just a customer’s mobile number.  Why merchants are excited about #PayShap: ✨ Instant settlement – get paid in seconds, not days ✨ Lower costs – one of the cheapest payment options available ✨ Secure & frictionless checkout – no screen scraping, less fraud risk ✨ Higher conversions – a real-time payment method that keeps customers in flow Perfect for enterprises in South Africa, #PayShap helps merchants sell without delay while improving both cost efficiency and customer experience. #ThinkBigger #PayShap #PaymentsInnovation #InstantPayments #PeachPayments

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Interesting FT Lex column citing Enders Analysis data. It's not surprising that Monzo Bank is positioning itself as a disruptor in the mobile space in the way that it has been in banking, but I'm not convinced that customers really see mobile contracts "...as a pain point". In-contract price increases from the network operators do though encourage recontracting (and hence churn inevitably), even if customers are not quite as irritated by them as they were when they were linked to very high inflation. Whilst Revolut and Klarna have yet to launch their planned services in the UK, it seems likely that the fintechs will have a reasonable degree of success given their sizeable and happy customer bases, although their impact will be limited by e-SIM-only distribution, for now. Whilst the Financial Times article talks about the limited impact this would have on the fintechs, the bigger consideration in my view is for the mobile industry, particularly given the ever-rising investment demands on the sector. We'll write more about this in our UK Mobile Quarterly report next week and subscribers can read about the strategic issues around MVNOs in our report from last year, and related updates. https://lnkd.in/ebRBWRNJ Full FT Lex article here. https://lnkd.in/e74_-fw2 James Barford Artemis Loynes Henry Millen Noah Quli

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A failed payment is a critical issue for any collections agency. It was great to discuss this challenge and the role of intelligent payment platforms with everyone at the Credit Services Association UKCCC Conference last week. My key takeaway? Intelligent payment routing and data-driven decline recovery are no longer just for ecommerce. They are essential tools for the modern credit industry, helping to secure more successful transactions, reduce administrative burdens, and enhance the payer's experience. If you're interested in exploring how these strategies can directly impact your bottom line, feel free to reach out. We're excited to continue the conversation! #PaymentOptimisation #Fintech #Collections #UKCCC2025 #Payments #DebtCollection

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