About
When Route 101 (formerly Unify Communications) began trading in 2013, we were excited…
Articles by Russell
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The “So-What” of Zendesk CX Trends 2024
The “So-What” of Zendesk CX Trends 2024
Ta-dah! The annual Zendesk CX Trends Report has landed, and like a BBC/ITV/SKY Business Editor reviewing the…
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Have you established the purpose of your Customer Experience initiatives?
Have you established the purpose of your Customer Experience initiatives?
For many, customer experience is much like health, in that it’s not really a focus until something goes wrong. However,…
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Winning Night for Unify Communications – Business Scoops Two Top Awards in the Same Evening.
Winning Night for Unify Communications – Business Scoops Two Top Awards in the Same Evening.
Ordinarily, winning one award is cause for celebration, so you can imagine the atmosphere in Unify HQ today having…
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Unify Communications Listed in FT 1000: Europe's Fastest Growing Companies
Unify Communications Listed in FT 1000: Europe's Fastest Growing Companies
I am delighted to announce that Unify Communications have been listed in the Financial Times annual list of the…
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15 Top Tips To Deliver the ULTIMATE Customer Experience
15 Top Tips To Deliver the ULTIMATE Customer Experience
1. Put your customers’ needs FIRST Look, your customers are demanding.
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We are No.16 in Deloitte UK Technology Fast 50
We are No.16 in Deloitte UK Technology Fast 50
I am delighted to announce that Unify Communications has been named the 16th fastest growing technology company in the…
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The Business Benefits of Customer Journey Mapping
The Business Benefits of Customer Journey Mapping
Understanding every interaction that your customer has with your business, in detail regardless of the channel or their…
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Kent based charity reach more people in need thanks to unified communications
Kent based charity reach more people in need thanks to unified communications
Porchlight is a Kent based charity helping homeless, vulnerable and isolated people get support with their housing…
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Why (And How) You Should Offer Customer Chat
Why (And How) You Should Offer Customer Chat
Does your company offer a chat option? Demand for chat has become increasingly important to customers as part of a…
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CSMA Club back en-route thanks to cloud-based contact centre and telephony solutions
CSMA Club back en-route thanks to cloud-based contact centre and telephony solutions
CSMA Club is a private, member-run association delivering fantastic benefits to its 250,000+ current and ex-civil…
Activity
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Route 101 will be exhibiting at the INCA - Independent Networks Cooperative Association Summit: https://lnkd.in/emd-wHFF We’re excited to see our…
Route 101 will be exhibiting at the INCA - Independent Networks Cooperative Association Summit: https://lnkd.in/emd-wHFF We’re excited to see our…
Liked by Russell Attwood
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Route 101 really knows how to celebrate in style! what a great way to celebrate a fantastic year.
Route 101 really knows how to celebrate in style! what a great way to celebrate a fantastic year.
Liked by Russell Attwood
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Great start to Septembafest with the team at Route 101 Ltd. Over the moon to have the opportunity to be with them for their annual kick off event.…
Great start to Septembafest with the team at Route 101 Ltd. Over the moon to have the opportunity to be with them for their annual kick off event.…
Liked by Russell Attwood
Experience
Education
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Colstons School, Bristol, England
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Publications
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Russell Attwood's Recruitment Buzz Contributions
Recruitment Buzz
See publicationFollowing work with some of our recruitment clients, I've started to write contributions for Recruitment Buzz around some of the key trends in the industry at present.
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Unify Communications Blog
Unify Communications
See publicationThe latest from our company blog, covering all things Unify and unified!
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My second annual Route 101 Ltd.kick off event, it was even better than last year! Duck herding,oompa bands and I even made it to the silent disco…
My second annual Route 101 Ltd.kick off event, it was even better than last year! Duck herding,oompa bands and I even made it to the silent disco…
Liked by Russell Attwood
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✨ Annual Route 101 Ltd. Kick Off Event ✨ This year’s event was bigger and better than last year – what an incredible day! The #themoleresort was…
✨ Annual Route 101 Ltd. Kick Off Event ✨ This year’s event was bigger and better than last year – what an incredible day! The #themoleresort was…
Liked by Russell Attwood
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This is a photo I took at sunrise of the M5 northbound in Bristol during Covid. I was unsurprisingly out for a run at the time and it struck me that…
This is a photo I took at sunrise of the M5 northbound in Bristol during Covid. I was unsurprisingly out for a run at the time and it struck me that…
Liked by Russell Attwood
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I say it all the time but to have the recognition and knowing all my colleagues feel the same is awesome!! Keep eyes on our website for…
I say it all the time but to have the recognition and knowing all my colleagues feel the same is awesome!! Keep eyes on our website for…
Liked by Russell Attwood
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It is indeed NiCE to be in London! ❤️ Full day session with the team to dig into the details of the MPower #WFM system, share notes, best practice…
It is indeed NiCE to be in London! ❤️ Full day session with the team to dig into the details of the MPower #WFM system, share notes, best practice…
Liked by Russell Attwood
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A proud moment: Our son Antoine Moore graduated from the University of Exeter with a degree in History. History is the study of change - how…
A proud moment: Our son Antoine Moore graduated from the University of Exeter with a degree in History. History is the study of change - how…
Liked by Russell Attwood
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Today we saw our youngest son graduate. He’s a Post Graduate BEng (Hons) of building services engineering. He left school at 16 did a 3 year…
Today we saw our youngest son graduate. He’s a Post Graduate BEng (Hons) of building services engineering. He left school at 16 did a 3 year…
Liked by Russell Attwood
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On behalf of the CX / Contact Centre industry. I just want to say Thank you 🧩Richard Pinnington Thank you for all the advice, guidance and…
On behalf of the CX / Contact Centre industry. I just want to say Thank you 🧩Richard Pinnington Thank you for all the advice, guidance and…
Liked by Russell Attwood
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Did you know 96% of UK energy and infrastructure companies are actively scaling AI programs? With generative AI driving 20% growth in profitability, the industry is leading innovation. Key insights include deploying AI in grid operations, fraud detection, and sustainability efforts. Download the full 2025 Enterprise AI Study and uncover actionable strategies for your organization: https://lnkd.in/eBew_QgB #EnergyInnovation #AIInsights #AIForBusiness
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