Ryan Lieber

I’m thrilled to announce Salesforce UKI’s new strategic partnership with the UK’s largest hire company Sunbelt Rentals UK & Ireland. By leveraging Salesforce's AI solutions, Sunbelt Rentals will enhance operations and drive intelligent, data-driven decision-making, showcasing the power of technology to transform an entire sector. This collaboration marks a significant step towards accelerating growth – enabling faster, deeper customer insights, and more agile ways of working. See how we're working together: https://lnkd.in/eePWDdfF #Salesforce #SunbeltRentals #DigitalTransformation #CustomerExperience #AI #Partnership

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I’ve rarely seen the highest-activity rep finish #1 on the revenue leaderboard and it’s fundamentally changed the way I measure productivity. Celebrating activity volume has one critical pitfall: What you measure increases - and it’s not always beneficial. If you focus primarily on number of calls made, a rep is better off making 100 dials and getting 0 connects than improving their list quality to make 50 dials with 3 connects. Not the behavior I want to incentivize. A good day isn’t just doing a bunch of activity - it’s doing all you can to make that activity meaningful. Over time, I’ve built a system that helps sellers balance volume of activity with quality of activity. It ensures that every day is spent on activities that drive revenue - not just check boxes. Because you don’t need to be the busiest rep on the team to be #1. You need to be the most intentional. That’s what makes a good day. And enough good days = a great year. Maybe you already know how to spend every day to ensure you hit quota. If you don’t, I’ve got my no-cost “Good Day” Framework and calculator for you here: https://lnkd.in/g879yrCK

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We’re deepening our work with Salesforce and Walmart. Both are changing their industries through partnerships with us. Salesforce will bring agentic AI directly into the flow of work. Their apps will be accessible through ChatGPT, letting teams pull in CRM data, Tableau dashboards, and intelligence without leaving the conversation. They’re also integrating Agentforce Commerce with OpenAI’s Agentic Commerce Protocol, giving merchants a new way to reach hundreds of millions of customers through Instant Checkout in ChatGPT while keeping full ownership of their customer relationships. Walmart is redefining e-commerce in the AI era. Soon, customers will be able to shop Walmart directly through ChatGPT using Instant Checkout. Whether planning meals, restocking essentials, or discovering something new, they’ll chat and buy, and Walmart will handle the rest. Walmart is also deploying ChatGPT Enterprise across its organization. Salesforce: https://lnkd.in/gQd8EcBZ Walmart: https://lnkd.in/gH54rEBR

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Talkdesk has deepened strategic partnership with Salesforce. It highlights two of our product capabilities: Talkdesk for Service Cloud Voice and Talkdesk Embedded. Talkdesk for SCV seamlessly combines phone, digital channels, and CRM data within agents’ Service Cloud consoles. Talkdesk is now one of the first providers supporting unified routing in Service Cloud Voice, thus embedding our AI-powered voice directly into Service Cloud’s native routing engine. From the outset we have designed CXA to be easily accessible anywhere customer interactions are taking place. Today's announcement is another proof point of that vision. Please check it out: https://lnkd.in/gVtgvm-E

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Amplitude + Twilio Segment = 💙 Our new partnership with Twilio helps teams unify customer data and turn it into actionable dashboards in minutes. Here’s more on how we’re helping teams personalize their digital experiences at scale: https://bit.ly/43gNbqN

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In the AI era, the toughest investment decisions aren’t what you say yes to—they’re what you say no to. As President and CFO of ServiceNow, I’m accountable for both financial discipline and strategic growth. AI presents extraordinary opportunities, but opportunities without prioritization are just noise. For me, the real work of enterprise leadership means: - Placing big bets ahead of the curve—even when returns don’t show up immediately. - Saying no to good ideas so we can double down on the great ones. - Accepting that not every bet wins, but seeing around corners and connecting dots across the enterprise creates enduring value. Last quarter, we were proud to have seen year-over-year revenue growth of 22.5%. We didn’t get here by chasing hype cycles. We got here by pairing bold investments with financial discipline and an unwavering focus on customers. That balance matters now more than ever, as AI is rewiring how work gets done. Bold bets + operating discipline. That’s the formula for turning AI potential into long-term growth.

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There's no better email than this to get as a salesperson...!!! Last week I shared Descope's Enterprise Ready Checklist. One of many important aspects of being "enterprise ready" is having SSO as an option for your customers. And traditionally even with development or other tools, the process to set this up is extremely cumbersome. Unless you let Descope do it for you 🙂 Our SSO capabilities are one of our biggest differentiations. And we understand a lot of folks hesitate to switch over because migration is a big pain in the @$$ But Descope makes that easy too! Don't just take my word for it. Check out our customer reviews and this doc that our great DevRel team wrote 👇🏻 https://lnkd.in/gnRQdfKF

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Thank you to everyone who joined our Sales Partnership Summit today and to our exceptional speakers Matthew Brandt (Workday), Mika Yamamoto (Freshworks), and Asher Mathew (Partnership Leaders) for sharing their insights on AI transformation at scale. Here are three key takeaways from the event: 1️⃣ Partnership professionals are leading the AI revolution 89% of partner teams already using AI tools regularly—50% higher than other GTM functions. We’ve always been resource-constrained, and now digital teammates help us manage complex partnership ecosystems with both scale and depth. 2️⃣ Winning organizations take a people-first approach to AI. Both Workday and FreshWorks shared how they upskill their teams rather than replace them. They create higher-value roles while automating mundane tasks. AI works best as a helping hand for partnership leaders navigating complex external relationships. 3️⃣ Focus AI on making your star performers even better. Many companies automate only their low-priority relationships, but that limits potential gains. Instead, use AI to enhance your top partnership professionals with insights and support. And no matter how technology evolves, we still need to champion partnership value inside our companies every day. Partnerships are accelerating, and AI is the catalyst we’ve been waiting for. What a time to be leading partnerships!

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