Simon Kemp

Customers are switching banks. But with the right digital experience, yours won't need to. We surveyed 4,000 customers and 400 senior banking execs across the UK and US to uncover what really drives customer loyalty and whether banks are ready to meet those expectations. Download a copy of the report. The results might surprise you: https://ow.ly/qBcn50WXj4Z

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We’ve launched #PayShap request for merchants in Beta! Peach Payments, in partnership with Investec Bank, now offers #PayShap Request for Merchants - a real-time payment solution that allows businesses to request and receive payments using just a customer’s mobile number.  Why merchants are excited about #PayShap: ✨ Instant settlement – get paid in seconds, not days ✨ Lower costs – one of the cheapest payment options available ✨ Secure & frictionless checkout – no screen scraping, less fraud risk ✨ Higher conversions – a real-time payment method that keeps customers in flow Perfect for enterprises in South Africa, #PayShap helps merchants sell without delay while improving both cost efficiency and customer experience. #ThinkBigger #PayShap #PaymentsInnovation #InstantPayments #PeachPayments

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Trust Retail, part of the Trust Payments Group, has announced implementation of Pennies micro-donation technology at John Bell & Croyden, a London pharmacy dating back to 1798 and a Royal Warrant holder since 1958 #payments Mike Dotson robin winfield Alison Hutchinson CBE Rebecca Malia Full story here 👉 https://lnkd.in/ekBSd3aS

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Challenger bank expands after £5 billion boost “We’ve built a resilient, diversified balance sheet that sets us up for sustainable profitability – and we’re still building momentum.” Chetwood Bank has unveiled expansion plans after breaking a £5 billion balance sheet benchmark. The digital lender is opening a Manchester office which will build on existing bases in London, Wrexham and Fleet, leaving it primed to continue its momentum across the UK banking sector. Read more here: https://lnkd.in/eZpHStrf Paul Noble

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Lloyds Banking Group has chosen NCR Atleos’ ATM as Service (ATMaaS) proposition and latest technology, to introduce exciting branch modernization into its Manchester and Glasgow flagship locations. With this initiative, branch colleagues will no longer be required to maintain any element of the ATM, allowing them to spend more time engaging customers and strengthening relationships. Read more in the Newsroom: https://bit.ly/4kTHYMn #AccessExpanded

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🤝 Discover how Swansea Building Society, serving south west and east Wales since 1923, is combining its face-to-face branch network with an online digital product. In this interview, Nick Longar, Head of IT, explains how the Society partnered with SBS to launch its 'My Accounts' online savings platform and mobile app, complete with biometric login, faster account opening, and enhanced functionality. With nearly 3,000 members onboarded in just a few weeks, the project has expanded Swansea’s digital footprint, streamlined internal processes, and reinforced the Society’s commitment to investing in the right technology. Watch the full interview here 👉 https://lnkd.in/e-Md8_g4 #SwanseaBuildingSociety #CustomerStory #SBS

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Open banking was covered widely at this week's Labour Party Conference, with widespread recognition of its critical role in powering UK economic growth and innovation. A standout moment was our Policy Director, Luke Ryder joining a fintech panel alongside Luke Charters MP, TrueLayer’s Megan Coulson, Financial Conduct Authority's Sacha Sadan, and Startup Coalition’s Charlie Mercer. The discussion explored: ✅ The journey OBL is supporting with industry and regulators to secure a long-term framework for open banking; ✅ How we can accelerate progress towards Open Finance to unlock benefits for consumers, businesses and the wider economy; ✅ The growing collaboration across the ecosystem to make this vision a reality. We were also pleased to participate in Innovate Finance and EY’s roundtable on Tech’s Plan for Change, where open banking was highlighted as a prime example of UK-led innovation. Attendees welcomed the move towards a sustainable, long-term model that supports the full ecosystem and enables continued growth. OBL remains committed to working with industry, policymakers, regulators, and consumer and business representatives to support this flourishing UK sector and ensure open banking continues to play a pivotal role in driving inclusive economic growth. #OpenBanking #OpenFinance #Innovation #FinTech #FutureOfFinance #Innovation #DigitalInnovation #TechInnovation The Labour Party

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🎺 We've agreed an ENABLE Guarantee with finance provider 4Syte, supporting a facility of up to £100m. The transaction will unlock additional capacity, increasing 4Syte’s invoice finance and asset-based lending to smaller UK businesses. The funding is being provided by NatWest while the Bank is guaranteeing a portion of the funding and will help to support a doubling of the existing funding facility. “Working with a new delivery partner in 4Syte and alongside an established funder like NatWest, demonstrates our commitment to increasing the diversity of providers in the wider lender market, supporting them at whatever stage of their journey they are on," says Michael Strevens, Our MD, Structured Financial Institution Solutions.

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