Articles by Stephen
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𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐢𝐬 𝐧𝐨𝐭 𝐚𝐧 𝐚𝐬𝐩𝐢𝐫𝐚𝐭𝐢𝐨𝐧, 𝐢𝐭’𝐬 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 5 𝐦𝐢𝐧𝐮𝐭𝐞𝐬. I came across this note written by my dad, who…
𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐢𝐬 𝐧𝐨𝐭 𝐚𝐧 𝐚𝐬𝐩𝐢𝐫𝐚𝐭𝐢𝐨𝐧, 𝐢𝐭’𝐬 𝐭𝐡𝐞 𝐧𝐞𝐱𝐭 5 𝐦𝐢𝐧𝐮𝐭𝐞𝐬. I came across this note written by my dad, who…
Liked by Stephen Ingledew OBE
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Thank you to Swedish Chamber of Commerce for the UK for inviting me to speak to their members about fintech, the power of clusters and the importance…
Thank you to Swedish Chamber of Commerce for the UK for inviting me to speak to their members about fintech, the power of clusters and the importance…
Liked by Stephen Ingledew OBE
Experience
Publications
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Demonstrating Customer Leadership
Customer Think Podcast
See publicationSharing my experiences on leading customer driven change in financial services to deliver better customer and commercial outcomes
Projects
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Community Driven Innovation in Edinburgh
See projectEdinburgh thriving financial and technology sectors shows how the right community environment can drive innovation for the future and be a great place to live and work.
The City has earned its reputation for innovation with a reputation for fostering new industry sectors, enabling them to emerge and thrive.
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Engaging Vulnerable Customers to help meet Financial Needs
See projectVulnerability can impact anyone of us at anytime and it is estimated that one in five people will experience a vulnerable situation in their life.
Therefore, there is a real need for all organisations to be able to adapt to the changing circumstances that real life throws at people.
However, whilst it is now a year since the FCA published their Occasional Paper on consumer vulnerability, there is still much to do in the financial sector.
In this age of changing behaviour…Vulnerability can impact anyone of us at anytime and it is estimated that one in five people will experience a vulnerable situation in their life.
Therefore, there is a real need for all organisations to be able to adapt to the changing circumstances that real life throws at people.
However, whilst it is now a year since the FCA published their Occasional Paper on consumer vulnerability, there is still much to do in the financial sector.
In this age of changing behaviour and technology advancement maybe it is time for some fresh thinking in this area.
For example, we need to embrace the fact there are no strict compliance standards that must be adhered to in addressing the needs customers vulnerability
This can be done by adopting a design led approach of embedding the issues of vulnerability into how the products and services are made available
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Standard Life Innovates to New Standards
See projectTectonic changes in regulation and society have transformed the UK’s once stodgy pension and savings industry, creating vast new numbers of customers, giving current ones new expectations and responsibilities, and daring providers like Standard Life to change along with them.
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The Evolving Role of the Chief Marketing Officer
See projectAs social technologies evolve, customer engagement takes on ever-greater importance. As a result, the job of a CMO is expanding more than ever before. Next to this the Chief Data Officer, Chief Digital Officer, Chief Scientist, Chief Product Officer, Chief Innovation Officer are becoming leading influencers within the organisations. They are behaving like fast-moving entrepreneurs, combining scientific precision with artistic passion, arranging financial and technological resources from diverse…
As social technologies evolve, customer engagement takes on ever-greater importance. As a result, the job of a CMO is expanding more than ever before. Next to this the Chief Data Officer, Chief Digital Officer, Chief Scientist, Chief Product Officer, Chief Innovation Officer are becoming leading influencers within the organisations. They are behaving like fast-moving entrepreneurs, combining scientific precision with artistic passion, arranging financial and technological resources from diverse places, leading global teams, and exploiting new technologies to drive growth
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Standard Life - Discovering the true Customer Journey
Through their use of Insight & Analytics tools, Big Data and a transformational people strategy Standard Life have successfully enhanced customer experience. At this event, you will hear why this remodelling was required, how it was achieved and what benefits companies can expect through application of similar projects. Standard Life promises to provide not only lessons learned on the journey so far but also to present a vision for what the future could hold.
Other creatorsSee project -
Launching a 'start up' marketing consultancy
See projectSavings and investments business Standard Life has announced the launch of 56°, a 'start up' marketing consultancy which will provide employers and trustees with a full suite of marketing services to use in their communications with employees.
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The Importance of Boosting Local Supported Businesses
See projectStandard Life hosted an event for Scotland’s Supported Businesses enabling them to showcase their products and services to procurement professionals from a range of organisations. This was the first event of its kind to be held for the private sector in Scotland and supports the Scottish Government’s Supported Business initiative which has already created a procurement framework for the public sector to encourage spend with Scottish supported businesses.
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Helping customers with the pension reform changes in April 2015
See projectStandard Life, the savings and investments company, has launched a campaign by 3 Monkeys Communications to get people talking about upcoming pension changes.
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Breaking Barriers With Flexibility
See projectRecognising the importance of inclusion and diversity in creating great teams is a key element of successful leadership whatever your role in the organisation
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Shaping Financial Services round the Customer
See projectIs your business prioritising people and engagement or proposition and technology? Some of the steps you can take to inspire advocacy and loyalty both in your organisation and your customers.
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Customer emotions and saving for the future
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See projectSaving even small sums of money each month can make you more confident about your financial future – and now scientists have proved it by probing my brain with electrodes.
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Investing Women - Driving Innovation Through Inclusion
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See projectInvesting Women Angels, Scotland’s only female business angel group, held its inaugural Ambition and Growth Conference in Edinburgh in March 2016.
This is a ground-breaking conference that will accelerate the growth and scalability of women led companies in Scotland.
The two-day event also boasts Scotland’s first ever pitch competition dedicated to women entrepreneurs; Accelerate Her.
This was thought more than an exciting two day event. Business of all sizes are…Investing Women Angels, Scotland’s only female business angel group, held its inaugural Ambition and Growth Conference in Edinburgh in March 2016.
This is a ground-breaking conference that will accelerate the growth and scalability of women led companies in Scotland.
The two-day event also boasts Scotland’s first ever pitch competition dedicated to women entrepreneurs; Accelerate Her.
This was thought more than an exciting two day event. Business of all sizes are increasingly appreciating that supporting more women to set up and succeed in business is an economic priority and closing the gender-gap in enterprise.
The Scotland CAN DO initiative which brings together public, private and third sectors to shape a support network to nurture women-led enterprises is a good example of this recognition
This creative Investing Women event builds on the momentum which is already becoming evident, for example, a growing number of SMEs are led by women, and women represented 35% of early stage entrepreneurs in the UK in 2014.
However, as Jackie Waring, the inspiring founder and CEO of Investing Women( www.investingwomen.co.uk ) frequently states there is much more to do to realise the full potential of Scotland's deep pool of talented women brimming with brilliant ideas.
We were very much energised by the opportunity to play a part in the inaugural Investing Women Ambition and Growth conference that showcased talented business women from across the country who create job opportunities, create wealth and make Scotland a better place to live and work.
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I’m excited to share that I’m starting a new position as Group CEO at SALAD! The full announcement with more details on our exciting plans for the…
I’m excited to share that I’m starting a new position as Group CEO at SALAD! The full announcement with more details on our exciting plans for the…
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#CBISS is proud to have supported such a meaningful event, which sparked powerful reflections on how minority #entrepreneurs challenge norms, create…
#CBISS is proud to have supported such a meaningful event, which sparked powerful reflections on how minority #entrepreneurs challenge norms, create…
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You can do it! As we age we are told we can't do the things we did when we were younger. And we start to believe these statements, treat them as…
You can do it! As we age we are told we can't do the things we did when we were younger. And we start to believe these statements, treat them as…
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For my friend and colleague in the world of Fintech Christopher Sier, it has been a privilege knowing and working with you. My thoughts are with you…
For my friend and colleague in the world of Fintech Christopher Sier, it has been a privilege knowing and working with you. My thoughts are with you…
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Thank you all for your comments here and on other channels. I greatly appreciate them. I am really looking forward to working with all FinTech…
Thank you all for your comments here and on other channels. I greatly appreciate them. I am really looking forward to working with all FinTech…
Liked by Stephen Ingledew OBE
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Fantastic news for our Restructuring team.
Fantastic news for our Restructuring team.
Liked by Stephen Ingledew OBE
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