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With over 18 years leadership and hands-on experience in CRM strategy and implementation,…
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Himanshu Palsule
This week the team is onsite at Dreamforce, where we announced Cornerstone OnDemand for Agentforce is now available through the Salesforce AppExchange marketplace. What makes this so exciting? Imagine you could solve one of the biggest challenges your sales team face: seller preparedness. We all want to have the right information at the right time in the right moment, and we’re making that possible. By meeting sales teams where they work, Cornerstone for Agentforce delivers both skills development and productivity directly into the flow of work. The result is accelerated ramp times, greater confidence, and deal execution with context aware tailored learning, instant access to product knowledge, competitive insights and regulatory guidance equipping sellers to better navigate complex requirements. https://lnkd.in/g7JKtV8u
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Mike Martin
🚨 Duplicate records = hidden costs. If your Salesforce org isn’t regularly tracking and cleaning duplicate data, you’re likely wasting time, compromising reports, and risking customer trust. Up to 15% of data in an average org is duplicated—and the damage adds up fast. That’s why Plauti created the free guide: “Tracking Duplicates with Salesforce.” 👉 Learn how to: • Identify and merge duplicate records • Set up matching rules and duplicate jobs • Automate cleanup and prevention • Establish smart data stewardship practices 📘 Download the guide today and optimize your Salesforce org for accuracy and trust: https://lnkd.in/eRMAPNWR #SalesforceData #DataCleanup #Ad #DuplicateRecords #CRMTools #PlautiDataManagement
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Mark Rupert
I’ll never use Salesforce data for analysis again — here’s why and what we’re using instead Why Salesforce data was never that great Let’s say you want to understand why you win or lose against a competitor. Good luck. The data is: - Inconsistent — some reps are great at filling out Salesforce, others don’t fill it out at all - Incomplete — even great reps don’t always know the real reasons why a deal was won or lost - Oversimplified — sometimes there are multiple complex factors, and Salesforce forces a checkbox or dropdown When your analysis depends on human memory and manual input, you get a muddy picture at best. Or worse, you build a strategy on bad data. Why there’s a better alternative now Gong + AI. Here's what changes: - Gong captures the actual conversation with the customer. - AI is insanely good at parsing large volumes of messy text and surfacing key themes. - You get a comprehensive, consistent view of what customers are saying — not what sales reps (maybe) remember. Now, I can answer: - Why are we actually winning against competitor X? - What feature requests are popping up in late-stage deals? - What trends are emerging across wins and losses? It’s still not 100% perfect because you don’t know what a customer might not say out loud. But it’s 1000x better than the old way.
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