Digital Transformation In Insurance Conferences reposted this
I was delighted to share my thoughts on AI in insurance at the 10th Digital Transformation In Insurance Conference. A heartfelt thank you to Nina Beddoe for inviting me to join the panel and for participating in such a thought-provoking discussion. Some of my key takeaways: • Agentic AI has the potential to be a significant disruptor in the insurance industry—if harnessed thoughtfully. Data ethics become more important than ever. • While AI can streamline many workflows, the human element remains critical. Over-automation may seem tempting, but it can introduce long-term challenges. • The insurance industry must continue to build and maintain trust. At its core, insurance is about alleviating life’s uncertainties, not adding to them. • Predicting which asset classes will outperform is tough, but understanding political dynamics and applying macroeconomic insights can help reveal opportunities. • Insurance is not a one-size-fits-all product. Designing for diverse customer segments is essential—even those who prefer non-digital interactions, which may seem riskier or costlier to serve, can offer strong economics. Thank you again to everyone involved for the engaging conversations and inspiring ideas. Looking forward to seeing how our industry continues to evolve! #DigitalInsurance25 Arena International Events Group