SERVICE LINE MATERIAL INVENTORY PROJECT

To comply with requirements of the U.S. EPA’s proposed Lead and Copper Rule Revision (LCRR) by 2024, Pennsylvania American Water is undertaking a project to identify the service line material type on both the company side and the customer side for all of its customers.

In early 2023, if your service line material was unknown to us, you received a postcard in the mail asking you to participate in a short questionnaire to help us determine your service line material. If you haven’t had the opportunity to respond, you can self-identify and report your service line material using our online map below.

Please “pipe up” to participate in this important program. Click the banner below to view our service line material map.

 

pennsylvania american water Service Line Material Inventory Project graphic

Click here to self-report your service line material without using the map.

Do you need help identifying your service line material? Please contact our program partner, CDM Smith, at 717-581-8599 or [email protected]. You can also fill out our Assistance Request Form. 

Click here for a downloadable fact sheet on Pennsylvania American Water's Service Line Inventory Project. 

We’d like to identify your water service line material!
Our program partner CDM Smith will be canvassing door-to-door in your area to inspect and identify lead or galvanized steel service lines. This work will be performed at no additional cost to you.

You can also schedule an inspection with CDM Smith at a time that works best for you. Call our Lead Service Line Hotline 717-581-8599, Mon. to Fri. from 9 a.m. to 4 p.m. or schedule online at calendly.com/leadfreePA.

All contractors representing Pennsylvania American Water in the field will be wearing logoed, high-visibility vests and carrying official photo ID badges. If we contact you about your service line material, we urge you to participate in this important information-gathering project while also being vigilant to check for proper identification before allowing anyone self-identifying as a utility representative into your home.