For the best experience of the BitGo platform, please access BitGo https://app.bitgo.com/web/auth/login through the latest version of Google Chrome Web browser on your laptop/PC/Desktop.

You can withdraw USD via ACH (if available) or through a domestic or international wire. If trading is available on your account, you may also convert your USD into cryptocurrency or digital assets and withdraw them on their respective blockchain.

If you have the necessary permissions (Admin access), you can link a bank account to BitGo by following these steps:

1. Navigate to the Trade tab at the top of your BitGo account.
2. Click Go Account → on the right side of the Trading page.
3. Select the Banking tab above the Balances section.
4. Click + Add Bank Account on the right side of the screen.
5. Choose your linking preferences and enter your banking details as prompted.

Alternatively you can also view your Go Account from the Assets. Once you find and select your Go Account follow steps 3-5 above.

New bank account linking requests typically take 24-48 hours to be reviewed and approved for use on our platform.

BitGo processes USD withdrawal requests Monday through Friday during normal banking hours. Most withdrawals are completed within 24-48 hours.

1. Pending trade settlements: If you recently placed a trade, your USD may still be reserved for settlement.

2. Insufficient funds after fees: Withdrawal fees may reduce your spendable balance. Try adjusting your withdrawal request as follows:

a. ACH transfer: Reduce by $1
b. Domestic wire (U.S.): Reduce by $16
c. International wire: Reduce by $30

Funds converted to crypto must fully settle before withdrawal. Settlement begins at 12:00 PM EST and typically takes around 4 hours to complete. Once settled, you can withdraw your funds on-chain. If you initiate a trade over the weekend or US public holidays, settlement will happen on the next business day

Currently, all stablecoin withdrawals from BitGo accounts are only supported on the Ethereum (ETH) network. While BitGo offers custody on multiple blockchains, stablecoin trading and withdrawals are limited to ETH.

For security reasons, BitGo requires all withdrawal addresses to be pre-approved (whitelisted). Since all digital assets used for trading are held in offline, cold storage, this process ensures your funds remain secure.

If you have the required permissions, follow these steps:

1. Go to the Trade tab in your BitGo account
2. Click Wallet Details -> on the right side of the Trading page
3. Select the Whitelist tab above the Balances section
4. Click + Whitelist near the middle of the screen
5. Choose Add to whitelist from the dropdown menu
6. Enter the crypto wallet address you want to add
7. Confirm accuracy by checking the attestation box
8. Click Whitelist Address to finalize

Crypto withdrawals typically take 3-24 hours to process. Since BitGo accounts use a highly secure cold storage environment, processing requires additional steps:

- Our team manually approves and signs withdrawal requests in a bank-grade vault before bringing them online for blockchain processing

- Crypto withdrawals are processed 7 days a week, ensuring security and compliance

If you were approved by both FTX and BitGo but did not receive a distribution on February 18, 2025, it may be due to one of the following reasons:

1. Missed the January 30th cutoff: If you completed your application after the January 30, 2025 deadline, your distribution will occur in a later event. The exact timing has not yet been finalized.

2. High-value distributions pending: If you are expecting to receive more than $50,000 USD, distributions for larger amounts will begin later this year as part of a separate process managed by the FTX Estate.

3. Verification issues: Your account may not be fully verified by either the FTX or BitGo team. Please check your status to ensure all verification steps have been completed.

When you whitelist the XRP destination address in your trading wallet, ensure that you whitelist the address with the destination tag. The format would look similar to this: address?dt=xxx

If you are running into the above error, you may need to reset the trading wallet password. To reset the password, please follow below steps:

1. Login
2. Navigate to Trading Wallet (Go Account)
3. Go to Settings
4. Update Wallet Password
5. Enter Password Details
a. User inputs their current login password.
b. User enters a new wallet password.
c. User confirms the new wallet password.
6. Complete the Upgrade

For queries related to your distribution amount, we recommend reaching out to support@ftx.com - BitGo is following the instructions from FTX.

Unfortunately, we haven't received specific reasons for the returned withdrawals. To resolve this, we recommend contacting your bank directly.

Please ask them what information or requirements are needed to successfully receive a wire transfer to your account. Alternatively, you can add a different bank account to your profile.

Additionally, regarding the fee that got deducted during this was deducted by your bank therefore, we request you to reach out to them on this.

Please refer to this link for BitGo's detailed fee structure.

Funds converted to crypto must fully settle before withdrawal. Settlement begins at 12:00am and 12:00pm EST and typically takes around 4 hours to complete. Once settled, you can withdraw your funds on-chain. If you initiate a trade over the weekend or US public holidays, settlement will happen on the next business day.

BitGo settles trades twice a day beginning at 12am ET and 12pm ET Monday through Friday. Each settlement cycle takes approximately 4 hours. Trades placed on the weekend are part of the settlement process that begins at 12am ET Monday. Settlement will automatically be initiated.

Our platform nets all buy and sell trade orders by asset and USD.

You can view the settlement status of your trade(s) by clicking on the order on the bottom half of the Trade page. This will bring you to the Trade Details page where you can find the status.

There will be one of the following designations:
- Settled—settlement has been completed
- Not Settled—settlement is still pending

BitGo safeguards your assets in offline, cold storage, ensuring maximum security. With this structure custody and trading are segregated, but you still retain full trading capabilities on our platform via your Go Account (your insured, regulated qualified custody wallet).

This segregation informs our settlement process. This will affect when you transfer assets out of your Go Account—either to another BitGo wallet or externally. Within your Go Account, you can trade using traded balances, e.g., you can buy 1 BTC with USD and subsequently sell 1 BTC, without restrictions or delay.

Transferring assets to a different wallet from your Go Account or off of BitGo’s platform is considered a withdrawal. Traded assets cannot be withdrawn until the settlement process has been completed.

To check whether traded assets are available for withdrawal:
- View your Withdrawable Balance on the Trade screen
- If your Balance and Withdrawable Balance differ, there are some assets still going through our settlement process

ETH network is the only supported network.

BitGo will run additional settlement cycles over the weekend. You can check the settlement status of your trade as explained above.