Best Places to Buy a Mattress

The Original Mattress Factory is the highest-rated retailer in our ratings and the only retailer with an Overall Satisfaction Score in our top ratings tier. It excelled in sales service and customer support, and offers a solid selection of models as well. As for the cleanliness of the floor models and the quality and timeliness of the delivery service itself, CR members were extremely pleased.

While most of the retailers we assessed earned only lukewarm scores for the price of their mattress offerings, customers were actually happy with the prices at the Original Mattress Factory. 

The Original Mattress Factory has more than 100 stores and 12 factory locations spanning from the East Coast to the Midwest, and it also sells its own mattresses and other mattress brands online (see the links in the description below). Purchases come with a one-year Comfort Policy that allows customers (for one time only) to return a mattress and select another model within the first year of purchase for a fee of 25 percent of the new mattress’s sale price.

With less than 15 years in the mattress market, Saatva has become a favorite among CR members. While you can buy online, its mattresses arrive via a delivery truck, as opposed to being rolled up and shipped in a box.

Saatva earns very good marks for selection and website usability, and top marks for customer support, quality of delivery, and cleanliness.

Saatva offers eight adult mattresses, including the Saatva Classic innerspring, Solaire adjustable mattress, Loom & Leaf memory foam, and Zenhaven latex. (And there are mattresses for kids and babies, too.) Though it sells mattresses mainly on its website, you can also try them out in one of its 20 showrooms across the U.S.

Our members were extremely satisfied with the customer support, plus the quality and timeliness of the delivery service. They were content with the service from the sales team, too. What’s more, they were happy about the selection and how clean the models appeared in the store. 

The company offers a 100-night trial period for mattresses, including a 30-day adjustment period. If you’re not comfortable after the initial 30 days, you have an additional 70 days to exchange your mattress; the period begins on the date you receive your new mattress. Just know that to be eligible for the exchange, Jordan’s Furniture may also require that you purchase a stain-resistant mattress protector at the time of sale.

Macy’s is a new entry in our roundup of top retailers. The company sells its mattresses online and at its 450 stores throughout the U.S., including Puerto Rico and Guam.

In our mattress surveys, CR members gave Macy’s very good scores for customer support. They also rated its delivery quality and timeliness as very good. Macy’s also landed strong ratings from members for its selection, but it was rated only middling for prices paid.

Macy’s offers a 120-night trial period for mattresses, allowing customers to exchange or return one within that time frame if they’re not satisfied. Customers must allow at least 30 nights for their bodies to adjust to the new mattress before initiating a return or exchange. But it’s worth noting that the return process includes a $99 pickup fee and a 15 percent preference fee, and delivery fees are not refunded.

This furniture chain has been in business since 1947 and now operates more than 145 locations throughout the Northeast, with delivery service to select locations down the East Coast.

CR members who shopped at Raymour & Flanigan were mostly satisfied with their overall experience, giving the retailer top-notch scores for cleanliness and timeliness of delivery. Customers also thought the selection was solid, as was customer support. 

The store offers a free next-day white-glove delivery service. Mattress purchases come with a 120-day comfort guarantee when you purchase the retailer’s five-year Platinum Protection Plan.