Never Split the Difference: Negotiating As If Your Life Depended On It

Good book but there are a lot of non-business related negotiation stories.

Chris voss and tahl raz did a great job on this one. There couldn't be a deeper understanding on this topic than by a practitioner with high stake situations to lead us down the narrow but interesting world of getting the 'thats right'. The principles remain ever more true in the world of business. Great work

Very useful techniques for everyone to learn. It would making dealing with each other more civilized & it gives one an edge in a negotiation. But ultimately one book is not going to get you there. These are techniques that have to be mastered over years & adapted in a fluid situation which all negotiations are.

Great book. A must read for everybody in business, although you wish not everybody does.

After graduating from Harvard, I worked in publishing for over a decade with some of the top publishers in the world. Having read, published and/or marketed thousands of books, I rate this as one of the best business, self improvement, and life skills books I have ever read. Read it as soon as you can! It will change your life!

Amazing book with practical tips to increase persuasive skills and emotional intelligence. Must read!!!!

Excellent Book! Very informative and give you a total outlook in negotiationing.

Too much stalling, not much saying.
The book can be wrote in much less content.

One the best books to read or listen to. I highly recommend it

Wonderful book! Terms and meanings, already known, approached from a different perspective. You will "learn" how to use simple techniques in your everyday life, not only on negotiations. Selling, communicating and negotiating just got a lot easier.

The first chapter is cringe and you should skip it but there is plenty of practical advice and interesting ideas.

Narration is good. Clear, even tone and volume.

Enjoyed the book. Highlights the importance of negotiations in daily life, leveraging principles from negotiations in hostage situations.

Very insightful book and I will use all the techniques in this book to negotiate on life

The new standard in negotiations and communication. No matter the field, or industry. This is must read!!

A Practical, clear, and concise look at navigating tough conversations. Directly applicable to life.

I don’t often do reviews, but I felt this one was well worth it. This is the second time I’ve been exposed to Chris Voss‘s work and it’s just career changing!

CV is an innovator in market sector where so many are parroting.

The techniques make perfect sense. It is well written, easy to understand and the voice narration is clear.
It’s refreshing to get so much out of a book!

Chris Voss presents his framework for negotiations using numerous practical examples. He focusses more on the fundamental attitude of the negotiator, understanding the needs of the other party and clearly achieving the goal you have set yourself. He incorporates many helpful simple actions that underpin the negotiator's own arguments in a very pragmatic way. The book is good to listen to (many thanks to Michael Kramer) and to read.

Such a good book. Highly recommended if u want to learn much more than nego skills but social skills as well

Some Notes:
• FBI's most potent negotiation questions: Open Ended Ones: How (equivalent to saying no)
• Focus on your counterpart's why not the what.
• The Framing Effect: people respond to choices depending on how they were framed or presented.
• Being right is not the key to successful negotiations, having the right mindset is.
• How to confront and get your way without confrontation:
o Mirror in a late night FM DJ tone, question format: goal is to "Make me understand."
• Don't feel their pain. Label it.
o Tactical Empathy
 Empathy is the ability to recognize the perspective of a counterpart and the vocalization of that recognition.
 Agreeing with the perspective and giving hugs makes it sympathy.
o Label - "It seems like..." "It looks like..."
o 3 Types of Yes:
 Counterfeit: Escape Route.
 Confirmation: Innocent, Reflexive response to a black or white.
 Commitment: True agreement that lead to action.
o Carefronting: assertively but caringly response.
o Persuade from their perspective, not ours.
o Is now a bad time to talk?
o As a negotiator, you should strive for a reputation of being fair.
o Bend their reality. Offer ballpark figure, lowest / highest your actual expectation.
o Offer things that are cheap to you but valuable to them and vice versa.
o The best way to ride a horse is in the direction where it is going.
o He who has learned himself to disagree without being disagreeable has discovered the most valuable technique on negotiation.
o Calibrate your questions: What you want is what the other guy wants and you need his help to do it
 Why is almost always accusatory
• Why did you do it?
o Try to pretend doing some calculations making you seem to pushing yourself and provide an exact number.
o The Similarity Principle: We trust people more if they are similar or familiar to us
 Express passion for their goals and their doability

This book is a must read. I am a realtor and I picked up a lot of tools for negotiation.

Must have book for anyone’s library. Used a technique as I was reading the book and it worked!

Amazing book! Loved it. Very practical advice that just makes sense

Great book! I’ve gotta read this over and over. It’s truly great

the audiobook is very inspiring and useful. I've learn a lot on this, will definitely recommend it!

Great book on negotiations. I highly recommend this to everyone.

This is a superb book to learn about navigating conversations in any situation with empathy! I am definitely going to re-listen to this several times!

My first impression on this book was a little overrated, but when you go through each chapters, you’ll understand why it should be recommended. A lot of people, professional or not will learn and benefit on this. Kudos!

Really insightful and worth it. will need to listen to it 2nd and 3rd time to full absorb and internalize the concepts and their usage

Very insightful and easy to listen to. The author did a great job reiterating points and offered examples and experiences. The narrator did a fantastic job. He used voice fluctuations and read clearly. Great choice.

Going back through this text a few times so that I can really internalize the information here. It has taken years for me to fully understand the value of social capital. This text does a great job of giving some specific teachable practices. They can be quickly applied. My daughter tells me now that I need to stop mirroring her. My colleagues don’t even see it coming.