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Joe McConnell
As the Founder and Principal Consultant of The McConnell Group, Joe McConnell has built and realigned customer service divisions for many organizations, large and small. He's a str...view moreAs the Founder and Principal Consultant of The McConnell Group, Joe McConnell has built and realigned customer service divisions for many organizations, large and small. He's a strong proponent of creating a seamless environment where all employees enjoy and take part in providing a superior client experience. Joe believes, and has proven, that a total customer service experience is achievable and essential in building and enduring organization.view less
Books by Joe McConnell
Know When to Break the First Rule: Creating a Culture of Can Do in a Can’T Do Environment