Best Returns Management Software
Returns management software, sometimes referred to as reverse logistics, is a solution that helps manage the return process for retailers, online sellers, manufacturers, and third-party logistics (3PL) companies. This includes communicating with customers through portals or self-service platforms to manage shipping options, tracking, inventory, refunds and credits, replacements, and print prepaid shipping labels. Some returns management solutions allow companies to personalize return portals with custom branding or integrate directly with a retailer's website.
Many return policies are forgiving, which leads to a significant amount of returns. With this comes increased costs and challenges for retailers, sellers, and manufacturers. Returns management software helps contain and organize these issues by reducing the turnaround time for returns, maximizing value recovery, minimizing returns processing costs, and simplifying the refund process. Companies use this software to maintain customer satisfaction by setting return rules and policies, providing return timeframes, and offering certain returns to be auto-approved.
Returns management software commonly integrates with warehouse management software, order management software, accounting software, inventory management software, or e-commerce software.
To qualify for inclusion in the Returns Management category, a product must:
Featured Returns Management Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-over
- Retail
- Consumer Goods
- 50% Mid-Market
- 31% Enterprise
1,037 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS
- Apparel & Fashion
- Retail
- 45% Mid-Market
- 28% Enterprise
1,413 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expo
- Apparel & Fashion
- Retail
- 59% Mid-Market
- 21% Small-Business
214 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Simplify your tech stack with Swap. Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, ins
- Apparel & Fashion
- Retail
- 85% Small-Business
- 15% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management port
- Apparel & Fashion
- Retail
- 82% Small-Business
- 17% Mid-Market
76 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking inf
- CEO
- Owner
- Retail
- Apparel & Fashion
- 86% Small-Business
- 12% Mid-Market
4,046 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), an
- Apparel & Fashion
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like
- Social Media Moderator
- Apparel & Fashion
- Retail
- 68% Small-Business
- 31% Mid-Market
2,283 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provi
- Retail
- 38% Mid-Market
- 31% Enterprise
826 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time
- GPS Engineer
- Area Manager
- Transportation/Trucking/Railroad
- Logistics and Supply Chain
- 61% Enterprise
- 31% Mid-Market
1,370 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AfterShip Returns Center is an interactive and self-service return solution for Shopify and Shopify Plus stores. Delight customers with the best returns experience, remove friction from returns wi
- 90% Small-Business
- 10% Enterprise
4,046 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Make returns beautiful for your business, shoppers, and the planet with returns software and reverse logistics.
- Retail
- 64% Small-Business
- 36% Mid-Market
880 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Self-service for returns and complaints. Hundreds of e-shops use Retino for efficient management of complaints and returns. Retino will help you solve both faster than ever before and in one place. In
- Apparel & Fashion
- 81% Small-Business
- 19% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Global retailers and logistics providers reduce costs and deliver differentiated customer experiences with Bringg Last-Mile Solutions. Through Bringg’s modular technology platform, integrated fleet ne
- 50% Mid-Market
- 29% Small-Business
937 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ReturnZap powers advanced return and exchange functionality for Shopify merchants. Hundreds of Shopify sellers use ReturnZap to simplify and streamline their returns process. ReturnZap enables fle
- Retail
- 90% Small-Business
- 10% Mid-Market
