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Soundarya J.
SJ

SaaS and Software Research

What is the most affordable incident response software for SMBs?

I’ve been digging into G2’s small business grid for incident response and trying to figure out which tools actually make sense for SMB budgets. Based on reviews, data, and a bit of research, here’s what I’m seeing so far:

  • KnowBe4 PhishER/PhishER Plus: strong adoption even at the SMB level, with high satisfaction scores. Feels like a straightforward pick for teams dealing with phishing incidents regularly.
  • Datadog: huge market presence, though some reviews suggest it’s more monitoring-first, and you’d want to be careful with scope if cost is a priority.
  • CYREBRO:  a lot of positive notes around centralized visibility and response without needing a massive security team.
  • Torq: reviewers highlight flexibility and automation for small teams that want to build response workflows without heavy lifting.
  • SpinOne: comes up in reviews as easy to deploy and particularly focused on SaaS incident management. Satisfaction ratings are strong, which could make it appealing for smaller teams.
  • Cynet: positioned as a bundled approach that could reduce the need for multiple tools, which might help on cost efficiency.
  • Wazuh (Open Source Security Platform): open source, which obviously keeps costs down, but reviewers point out it still requires time and expertise to set up and run effectively.

From what I’m seeing, CYREBRO and Torq seem to be gaining attention from SMBs that need fast setup without a giant budget. Wazuh is attractive if you’ve got the in-house skills to manage open source.

Curious if anyone here is running one of these day-to-day in a smaller environment — which ones actually feel affordable and manageable for an SMB team?


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For those of you already using these, what features should SMBs really focus on when comparing IR tools? Is it automation, integrations, reporting, ease of use… or something else that ends up making the biggest difference?

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