BuildOps Reviews & Product Details

We find the program to be extremely easy to use once immersing yourself into its work flows.

The reporting capabilities are next level compared to using spreadsheets and Quickbooks and the field reporting in projects is incredible.

AI customer support is extremely helpful, and typically live human support if needed happens in a timely manner. Review collected by and hosted on G2.com.

We are finding some data inputs (PO’s) to be limited and external system integration to be subpar.

The timesheet/ time tracking system is a step back 20 years for our company.

Implementation at a non-enterprise level is challenging. There is extremely limited access to your IM and initial contact does not give clear instructions or expectations. The Videos for training were extremely helpful although I think some are not updated.

The AI features with purchase orders that were presented by sales are clunky at best, we may have missed the fact that they are in Beta. We are excited about this feature once perfected. Review collected by and hosted on G2.com.

BuildOps has been a great experience for us! The implementation team has been awesome with helping us get set up and supporting us even after going live. They’re super responsive and make things a lot easier to figure out.

The software itself has so many features that really help create a better flow and system for our work. There’s definitely a bit to learn at first, but once you get the hang of it, everything starts to click and makes a lot of sense.

Overall, it’s been a big upgrade for our team and we’re really happy with both the platform and the people behind it! Review collected by and hosted on G2.com.

One thing we’ve noticed is that sometimes there are a lot of repetitive inputs instead of just a one-click option. Also, while we’re still working on the integration with our financial software, managing two systems can be a bit time-consuming. That said, once the full system is created, it will be much smoother. Review collected by and hosted on G2.com.

I love the workflows in BuildOps. While no field service management or Ops software is going to check 100% of the boxes (or meet every single unique workflow), this one comes very close! I can see the thoughtful development of each of their modules - they were designed by people who actually understand the chaos of what goes on in the service and construction business. In addition, I like how knowledgeable our customer support managers have been. Great people to work with! Review collected by and hosted on G2.com.

The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for anyone not working in the database management or systems engineering world. Review collected by and hosted on G2.com.

BuildOps has truly streamlined our operations. The platform is incredibly easy to use, which has made a noticeable difference in how efficiently our company runs—especially when it comes to dispatching. The dispatch software is powerful, intuitive, and has significantly improved our team's ability to manage field work in real time.

Their customer support is also top-notch. Every rep we’ve worked with has been knowledgeable, responsive, and genuinely helpful. The tech support team deserves a special mention—they’re quick to respond and resolve issues efficiently, which is exactly what you need in a busy service environment.

Overall, BuildOps has become an essential tool for our business, and I highly recommend it to anyone looking to streamline their field operations. Review collected by and hosted on G2.com.

While BuildOps has been a great asset overall, there are a few areas where I see room for improvement. Some features could be a bit more customizable to better fit specific workflows, and occasionally, updates roll out with small bugs that take a little time to get addressed. That said, their support team is always responsive and helpful when these issues come up, which makes a big difference. Review collected by and hosted on G2.com.

A sales pitch that promised everything we wanted...... Sales pitch is the key word Review collected by and hosted on G2.com.

Our experience with BuildOps has been deeply disappointing, to say the least. We signed on with the expectation of streamlining our operations, but instead, we were met with a clunky, poorly-managed implementation process and a shocking lack of communication that has left our team frustrated and our business in a worse position than when we started.

The primary issue has been the implementation, or rather, the lack thereof. The initial sales pitch promised a seamless transition and a powerful platform tailored to our needs. The reality was a disjointed and confusing process with little to no guidance. Key features we were sold on were either not ready or required complex workarounds that were never properly explained. The burden of getting the system off the ground fell almost entirely on our team, defeating the purpose of investing in a supposedly comprehensive solution.

Beyond the initial setup, the overall process has been incredibly poor. The platform itself feels underdeveloped, and navigating its various functions is anything but intuitive.

What has made this entire situation unbearable is the complete breakdown in communication from BuildOps. Emails go unanswered for days, if not weeks and sometimes never answered at all. When we do manage to get a response, it's often generic and fails to address our specific issues. Questions we ask get danced around and a phrase we heard a lot was “Let me check on that for you” which we learned would mean I don’t know or I don’t want to answer that because you as the customer will not like the answer. We felt abandoned and completely ignored.

If you are considering BuildOps, I would strongly advise you to look elsewhere. The promises made during the sales process do not match the reality of the product or the company's ability to support its clients. The lack of implementation support, poor processes, and abysmal communication have made this one of the worst vendor experiences we have ever had. Review collected by and hosted on G2.com.

We have tried out multiple operations management programs in the last 5 years and BuildOps has been the most robust. We are able to manage sites with hundreds of pieces of equipment easily. The interface is simple yet detailed and it's easy to find what you are looking for. We no longer lose track of jobs and invoicing. The support staff is really great and our customer service representative is on top of any issues that pop up. Would highly recommend this product. Review collected by and hosted on G2.com.

We would like to be able to send statements to customers directly from BuildOps, but at this time that is not an option. We use an outside accounting firm, so out access to Quickbooks is difficult. Review collected by and hosted on G2.com.

The buildops system is very easy to navigate through.

When we started using it we thought we would do it slowly but the system was so easy to use we jumped right in, making the integration simple.

The technicians transitioning to the system was simple and they accepted the process seemlessly. I was expecting some pushback.

It was a very easy transition.

The support team responds in a very timely manner and our support representative "Jorge" has been a huge pleasure to work with.

We use this system daily and not having the paper is wonderful. Reviewing jobs is so much simpler then i thought it would be. Review collected by and hosted on G2.com.

The followup system is not efficient. If we want to follow up in a couple weeks on a job, there is nowhere for us to do that unless we see it daily.

Building a quote form that is professional looking has been a challenge. However, support has been working with me on that. I feel this is something we can figure out. Review collected by and hosted on G2.com.

Build Ops is a fantastic cloud-based software that is supporting us for our service and construction management. Build Ops has supported us more in the usability, flexibility, and visibility across the departments. Our old software was very segregated and hard to connect information through different modules. Review collected by and hosted on G2.com.

Build Ops is currently set up for very large organizations. They claim this is done intentionally with the idea of smaller organizations scaling up as the years progress. We can appreciate the idea behind this, but until we reach that point, we have actually seen more administrative work in certain areas. Build Ops anticipates having certain staff members in specific seats to meet their workflows. Review collected by and hosted on G2.com.

I really like how I have my own dedicated support rep that I can contact with any questions of issues. Review collected by and hosted on G2.com.

The permissions are not tiered enough. there are too many all or nothing categories. Review collected by and hosted on G2.com.

BuildOps keeps my entire team on the same page. Very easy to use for both the office staff and field workers. It was relatively painless to integrate with our accounting software, as well. Review collected by and hosted on G2.com.

There are a few bugs, nothing game breaking. The team has quickly provided workarounds for the time being. Review collected by and hosted on G2.com.