eSentire Reviews & Product Details

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David M.

Director of Information Technology

Mid-Market (51-1000 emp.)

4/9/2025

"An incredible ability to protect your users from themselves!"

5/5

What do you like best about eSentire?

eSentire has an incredibly broad range of platforms that can be used individually or in tandem to protect your infrastructure and your users the way you want them protected. Their network interceptor product and MDR products are top products in the industry. Once installed, the product is absolutely transparent to your users. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

The largest downside of eSentire is that it does cost more than other products, but that is because of the vast array of knowledgeable individuals that stand behind the eSentire product suite ready to assist you if needed. That kind of amazing talent does not come cheap, unfortuantely. Review collected by and hosted on G2.com.

What problems is eSentire solving and how is that benefiting you?

Your users work quickly. Working quickly leads to mistakes. eSentire prevents those mistakes from become catastrophes. Man-in-the-middle websites, breach attempts by foreign governments, ransomware attacks ... it's DANGEROUS out there! With the proper collection of eSentire protection mechanisms, as an IT staff member you'll be able to sleep soundly at night knowing that you are protected 24/7 by eSentire's amazing product line and their team of highly trained professionals looking at every possibility of a malefactor on your network. Review collected by and hosted on G2.com.

eSentire Product Details

eSentire, Inc., the Authority in Managed Detection and Response (MDR), protects the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats by providing Continuous Threat Exposure Management, Managed Detection and Response and Incident Response services designed to build an organization’s cyber resilience & prevent business disruption. Founded in 2001, eSentire protects the world’s most targeted organizations with 65% of its global base recognized as critical infrastructure, vital to economic health and stability. By combining open XDR platform technology, 24/7 threat hunting, and proven security operations leadership, eSentire's award-winning MDR services and team of experts help organizations anticipate, withstand and recover from cyberattacks. For more information, visit www.esentire.com and follow @eSentire.

Product Website

Seller

eSentire

Discussions

eSentire Community

Languages Supported

English

Product Description

eSentire MDR is designed to keep organizations safe from constantly evolving cyberattacks that technology alone cannot prevent.

Overview by

Team eSentire

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

eSentire Media

eSentire MDR provides improved detection, 24/7 threat hunting, deep investigation, end-to-end coverage and most of all, complete Response.

eSentire is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries from known and unknown cyber threats.

eSentire Demo - eSentire MDR, Powered by XDR

The eSentire XDR cloud platform with machine learning eliminates noise, enables real-time detection and response, and automatically blocks threats.

eSentire Demo - Signals and Technology Partners

eSentire's Multi-Signal MDR delivers full attack surface visibility, deep investigation, threat detection, and complete response.

eSentire Demo - eSentire Response and Remediation

eSentire’s Multi-Signal MDR services offer the world’s most complete response capability. We balance high fidelity automated blocks with rapid human-led threat investigations to isolate, contain and remediate security incidents, with a Mean Time to Contain of 15 minutes.

Our flexible MDR pricing packages can be customized to your unique needs. We offer three MDR packages that are based on your number of endpoints, third-party technology investments, service engagement needs, and additional service options that add value & drive context.

Texas United Management MDR Case Study: See why Texas United Management trusts eSentire to augment their internal security team and respond to threats on their behalf.

Elemica MDR Case Study: See how Elemica benefits from eSentire's 24/7 global SOC coverage, 24/7 detection & threat hunting and access to the customer portal with real-time & historical threat reporting.

Rawlings Sporting Goods MDR Case Study: See how eSentire MDR provides comprehensive end-to-end cyber risk management and 24/7 coverage for Rawlings Sporting Goods.

QC Holdings MDR Case Study: See how eSentire provides 24/7 threat detection, investigation and response across QC Holdings' Microsoft environment.

Official Downloads

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Not all MDR is created equal. Read this data sheet to learn more about eSentire 24/7 Multi-Signal MDR and find out why we are the Authority in Managed Detection and Response.

Get the top questions you need to ask when qualifying potential Managed Detection and Response vendors and why they matter.

Learn why eSentire MDR is unequalled and how switching to eSentire can help you consolidate your security stack, save budget, & build cyber resilience.

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DH

Danny H.

Network Engineer

Enterprise (> 1000 emp.)

7/10/2025

"Comprehensive SOC Support"

5/5

What do you like best about eSentire?

The eSentire SOC catches and escalates critical events that with continual monitoring. This helps us stay current on protection without needing to be manually watching our Dashboard at all times. Their support when needed is also very responsive to requests. We have had to make some quick changes to our block list and they were able to assist rapidly. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

There isn't anything that comes to mind for dislikes about eSentire. Overall, they have been proficient at all the things they have asked us for, and we haven't had any complaints. Review collected by and hosted on G2.com.

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Brice A.

EMEA IT Operations Engineer

Packaging and Containers

Enterprise (> 1000 emp.)

6/3/2025

"eSentire's got your back at anytime 24/7"

4.5/5

What do you like best about eSentire?

eSentire gives us full visibility across our entire attack surface by integrating data from all our endpoints, networks, cloud, and more.

Their platform works seamlessly with our existing tools, making deployment smooth.

We really value the automated threat detection and 24/7 monitoring.

Their response time is fast and their team detects, actively contains and neutralizes threats. It’s a very hands-on, effective service. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

I think we got quite well onboarded and find value in how they help us secure our systems and keep our business safe. Review collected by and hosted on G2.com.

What problems is eSentire solving and how is that benefiting you?

They help us stay ahead of cyber threats that most traditional tools often miss.

They monitor everything—endpoints, networks, cloud, identities—24/7, and if something suspicious pops up, they jump on it fast.

It’s like having a dedicated SOC team that not only alerts us but actually takes action to stop threats before they cause damage

It’s made our environment a lot more secure and reduced the stress of managing incidents ourselves. Review collected by and hosted on G2.com.

CG

Cleton G.

Global it MANAGER

Mid-Market (51-1000 emp.)

5/30/2025

"Robust MDR solution that delivers peace of mind"

4.5/5

What do you like best about eSentire?

The most helpful aspect of eSentire is its 24/7 managed detection and response capabilities. Their SOC team is extremely proactive, often identifying and mitigating threats before we’re even aware of them. The platform integrates seamlessly with our existing security stack, and the onboarding process was smooth, with excellent support from their implementation team. As a SaaS company handling sensitive client data, eSentire gives us confidence that our environment is constantly monitored and well-defended. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

While the platform is strong overall, the reporting dashboard could use a more modern and customisable interface. We occasionally find it difficult to extract specific insights quickly without reaching out to support. Additionally, while communication is strong during active incidents, regular check-ins or health reports could be more frequent to maintain visibility between events. Review collected by and hosted on G2.com.

What problems is eSentire solving and how is that benefiting you?

eSentire is helping us address the critical challenge of continuously monitoring and responding to cybersecurity threats across a hybrid cloud environment. As a growing SaaS company based in the UK, we need to ensure client data security and regulatory compliance without overburdening our internal IT team. eSentire’s MDR service has significantly reduced our risk exposure by providing real-time threat detection, investigation, and response. This has allowed us to focus on product development and business growth, knowing that our security operations are in expert hands. It also helps us meet key compliance requirements for our clients in finance and healthcare. Review collected by and hosted on G2.com.

PM

Phil M.

Information Security Architect

Legal Services

Mid-Market (51-1000 emp.)

5/22/2025

"eSentire is an extension of my team"

5/5

What do you like best about eSentire?

There are so many things I like but the best is the complete ecosystem we've built with them for 24x7x365 coverage. We are utilizing Network, Endpoint, Log, Vulnerability Management, Incident Response and Forensics. Oh, also love the quarterly cadence calls to sync up with them about issues, questions or improvements. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

The only thing I dislike is that it took me a while to learn all the nuances of Sumo Logic. We are co-managed and I like to do my own log hunting and sometimes it takes a while to build the proper query. I came from Splunk so it was a learning curve to understand the Sumo query language. Review collected by and hosted on G2.com.

What problems is eSentire solving and how is that benefiting you?

I wanted an ecosystem that includes as much telemetry and data as possible. I dislike Microsoft and Sentinel specifically so having them tie into my tenant and see that telemtry in addition to all my syslog/eventlog that I throw into Sumo that they can leverage their playbooks across so many platforms would have required me to hire 2 or 3 other people. So they important data they see is, Defender for Endpoint, Defender for Identity, my firewall logs, my endpoint vulnerability position, network (east/west/north/south) traffic with their senors, and forensics agent gives them complete coverage of my environment with eyes on glass all day/night. Review collected by and hosted on G2.com.

JP

Jay P.

Senior Network and Systems Administrator

Mid-Market (51-1000 emp.)

10/7/2025

"Worth the money."

5/5

What do you like best about eSentire?

Calling in I get a human quick. No endless menu to navigate. I can ask any question and get an answer I am happy with. Great response time. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

A bit slow on non critical issues. It is not cheap. Review collected by and hosted on G2.com.

DC

Dan C.

IT Manager

Mid-Market (51-1000 emp.)

6/12/2025

"eSentire is an excellent service provider"

4.5/5

What do you like best about eSentire?

I find eSentire to be technically competent and has a good approach to MDR Review collected by and hosted on G2.com.

What do you dislike about eSentire?

We have had trouble with getting reports to print correctly which has been frustrating. We have had some challenges with our CSR in the past but that has been resolved now. Review collected by and hosted on G2.com.

What problems is eSentire solving and how is that benefiting you?

Our primary use of eSentire is for managed detection and response (MDR) services. After establishing the initial services we have since also used eSentire for Policy review, penetration testing, and phishing testing and training. The MDR services has gone well, they are finding and responding to various incidents quickly and reliably. Our security posture has greatly improved with the policy review and we have been able to find areas to improve internally with testing results and working with eSentire on best practices. Review collected by and hosted on G2.com.

TG

Thomas G.

Director of Information Security

Enterprise (> 1000 emp.)

9/28/2022

"eSentire Managed Security Services"

5/5

What do you like best about eSentire?

We get actionable alerts with very clear details. They are also very quick to respond when additional information is needed. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

We've not had any issues with the service. Obviously, with any MDR vendor, there is some tuning to alerts. Review collected by and hosted on G2.com.

Response from Team eSentire of eSentire

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Hi Thomas! Thank you for your continued trust in eSentire!

JP

Jay P.

Network Administrator

Mid-Market (51-1000 emp.)

10/14/2025

"Effective but Expensive, with High Employee Turnover Concerns"

4.5/5

What do you like best about eSentire?

Great support. Great SOC. Nothing gets past them. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

Cost. Employees keep changing - so no retention??? that is a really really really bad sign. Review collected by and hosted on G2.com.

ES

Eric S.

Sr Infrastructure Analyst

Enterprise (> 1000 emp.)

9/25/2025

"eSentire is a solid MDR option"

4/5

What do you like best about eSentire?

The customer support is top notch, they are very responsive and take the time to give threat reviews to our security group. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

Until recently the portal needed work, but they are making good progress. Review collected by and hosted on G2.com.

AA

Aman A.

M

Mid-Market (51-1000 emp.)

2/22/2023

"Great tools, better management & quick response time. Highly recommend."

4.5/5

What do you like best about eSentire?

The selection of tools, management, run books and quick response time against threats. Impressed with the services they deliver. Review collected by and hosted on G2.com.

What do you dislike about eSentire?

Haven't had any bad experiences yet. Their deliverables are as per the SLAs. Great team. Review collected by and hosted on G2.com.

Response from Team eSentire of eSentire

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Hi Aman! Thank you for your review! We're glad you're enjoying our service.