Nektar.ai Reviews & Product Details

This tool has been a game-changer for our sales team. It automatically creates contacts, logs emails and meetings, and even associates the right people to the opportunity as contact roles—all in Salesforce. What used to be tedious, manual work is now handled seamlessly. It’s a huge win for rep productivity and data hygiene. Review collected by and hosted on G2.com.

Nothing major—implementation was easy, and it worked as expected right out of the gate. Occasionally we tweak configurations (need to ensure no duplicate taks/events are created), but that's part of ongoing optimization. Review collected by and hosted on G2.com.

Nektar runs entirely in the background, saving our Sales team countless hours by automatically logging their activities—no manual data entry required. The licensing is cost-effective, which has made it easy for us to scale. Adding new users is simple, and our data model remains consistent throughout. Nektar also helped us generate a year’s worth of historical activity data, unlocking valuable reporting insights from day one. Review collected by and hosted on G2.com.

Sync timing is slow. On average, there’s a ~75-minute delay between when an activity occurs and when it's created in our CRM. This lag makes it difficult for us to enforce SLAs in real time, especially when responding to inbound intent signals.

Additionally, Nektar excludes activity capture for generic email domains (e.g., @gmail.com, @aol.com, @outlook.com), which makes it difficult to track whether our inbound team is engaging with those contacts. While this isn’t a major issue because we sell to other businesses, it could be a significant limitation for B2C businesses. It would be helpful to have a configurable setting that allows activity capture for generic email domains—simply a Yes/No toggle. Review collected by and hosted on G2.com.

Nektar has successfully met the event identifier requirements, and the upcoming features align well with common business needs. We appreciate Nektar's proactive follow-ups and regular discussions, which have been instrumental in understanding adoption trends and providing valuable insights. Additionally, their commitment to continuous improvement and responsiveness to feedback enhances the overall experience. Overall, the product is highly impressive, showcasing robust capabilities and immense potential. Review collected by and hosted on G2.com.

We would appreciate having more pre-built reports, along with management and agent-specific insights readily available out-of-the-box. Additionally, a consolidated view encompassing all key insights—currently missing—would greatly enhance usability. From a technical perspective, Nektar could consider CRM limitations and explore a managed package solution that minimizes reliance on existing fields or storage, providing greater flexibility and added value. Also, Nektar can consider the overall summary of insights and also provide AI-driven features on possible areas. Review collected by and hosted on G2.com.

Nektar has solved our activity mapping issues we had in the past, now every email and event our team is sending, is right there in our SFDC org, allowing our team to proper forecast on deals, understand customer health, etc. Review collected by and hosted on G2.com.

Nothing to dislike at the moment, we're having a good experience! Review collected by and hosted on G2.com.

This process will automatically create new contacts when the corresponding account is present in Salesforce. It is user-friendly and easy to implement, making it efficient for day-to-day operations.

Additionally, whenever we reach out to Nektar for support, their response is prompt, and they provide timely updates, ensuring smooth collaboration and quick issue resolution. Review collected by and hosted on G2.com.

Domain matching can be somewhat challenging, especially when an account has multiple associated domains. For example, a single account might operate with different domains, making it difficult to establish a direct match.

In this process, Nektar pushes activities to Salesforce only when the contact’s email domain matches the account’s website domain. If there’s a mismatch, the activities are not synced, which can lead to gaps in data tracking. Review collected by and hosted on G2.com.

Nektar runs behind the scenes to create contacts, enrich Salesforce data, and track activity. It's very straightforward to configure, and their support team is fantastic - highly responsive, provide clear instruction and documentation, and are always happy to jump on a call. Review collected by and hosted on G2.com.

Because it's a tool that runs 'behind the scenes', it can be difficult to easy see and quantify the impact of the tool. Review collected by and hosted on G2.com.

Simple Integration between Gsuite and Salesforce

Advanced Customisation in terms of what all you need to bring in from gmail to salesforce.

The team also is super helpful and guided us at each step for the implementation. Review collected by and hosted on G2.com.

While it helps and solves our use case. I think there is still some room of improvement because for basic things like updating the existing data with nekrat fields we had to do little back and forth with the team. They were quick to help though. Review collected by and hosted on G2.com.

Contacts getting created on SFDC automatically and Enriching the Contacts already in SFDC.

Support from the team Review collected by and hosted on G2.com.

Nothing as of yet. I truly liked the tool Review collected by and hosted on G2.com.

The process flow is simple and easy to understand and debug. Customer support is really good. Review collected by and hosted on G2.com.

Custom changes cannot be made

ex- We wanted Nektar to capture non-human emails as well as they are imp in our business.

No error log to record errors Review collected by and hosted on G2.com.

Able to track email and meetings for the team in a simple manner while also creating new contacts and associating those contacts to open opportunities. It was also fairly simple to get the tool implemented and their team was helpful along the way. Review collected by and hosted on G2.com.

Don't have any dislikes at the moment with the solution Review collected by and hosted on G2.com.