SmartDraw Reviews & Product Details

Ease of Use: The interface feels intuitive, even for new users. The drag-and-drop builder automatically aligns and spaces objects, which eliminates the messy look that often happens in manual diagram tools. Template Depth & Variety: SmartDraw includes a huge library of templates—everything from IT network diagrams to Six Sigma workflows, decision trees, and project timelines. This makes it excellent for departments like IT, Engineering, and Operations. Microsoft 365 & Google Workspace Integration: It integrates smoothly with Word, PowerPoint, Teams, and SharePoint, making it easy to embed diagrams directly into project documentation or presentations without converting formats. Collaboration & Cloud Access: The browser-based version allows real-time collaboration, so teams can co-edit diagrams or share securely via links—similar to Lucidchart but with a slightly more technical layout control. Data-Linked Diagrams: You can connect diagrams to data sources (like Excel or CSVs) to automatically populate org charts or process maps, saving time in large organizations. Review collected by and hosted on G2.com.

Interface Speed: Large, complex diagrams can cause slight lag, especially in the web version. Desktop performance is stronger. Learning Curve for Advanced Features: While basic diagrams are easy, automation tools (like data linking or shape libraries) require some upfront learning. Review collected by and hosted on G2.com.

The app was fairly intuitive and easy to use. Once you get the hang of it, you are able to move pretty quickly. The abilities to add symbols and icons, made it easy for me to figure out how to create not only building plans, but also the electrical and now starting to do the plumbing. Review collected by and hosted on G2.com.

I have had issues that when I add another layer, the items in previous layers will move. An example is that I labeled all of my equipment and then created the next layer. When I went back to the equipment, everything had moved up and I had to fix it again. Review collected by and hosted on G2.com.

SmartDraw has been helpful across all teams, allowing our users to share a resource across departments without the need for extra software. SmartDraw is user-friendly with many resources to guide new users, which helps administrators train new teams on SmartDraw while offering supplemental training material. Review collected by and hosted on G2.com.

Our teams have not had any complaints about SmartDraw, and as an administrator it is easy to get users set up with accounts. No complaints here. Review collected by and hosted on G2.com.

Cost and ease of use and value are unbeatable! Was easy to integrate with our environment and was really easy to get other users on board once we assisted them. Have rarely needed customer support but have had nothing but great experiences when we have. We have some users that use it daily and some less often but never get any complaints. Review collected by and hosted on G2.com.

Some minor compatibility issues with Vizio files but that is it. Review collected by and hosted on G2.com.

SmartDraw has many diagrams which is perfect for medium size business. We use it for standup meetings, flowcharting, org charts. etc

Very easy and convenient to use. Love how it connects shapes and easy to navigate. Customer Support is great and is reachable through out the date. Easy to convert vision files over. Review collected by and hosted on G2.com.

A few items I would like to see are having an indicator of showing the document is being saved and have a bit more templates such as calendars. Sometimes diagram freezes and data is lost. I would love to have a feature where you can roll forward a folder or file. Review collected by and hosted on G2.com.

SmartDraw has a lot of templates and is easy to use, plus there are a lot of training videos so new users can get started quickly. It can be run standalone or embedded as an App in Teams, and can be configured to use Microsoft 365 online storage space to hold documents. We have a site license and it was very easy to set up single sign on using SAML. Review collected by and hosted on G2.com.

We migrated most people onto SmartDraw, but there are some advanced features in Visio that SmartDraw doesn't have yet - one of our electrical design engineers tried to make SmartDraw work for him but felt it couldn't handle his circuit diagrams. Review collected by and hosted on G2.com.

It is nearly as powerful as Vizio but at a much more cost effective price. Review collected by and hosted on G2.com.

It still has some bugs that make the drawings less stable than Vizio. The problem that i continue to have is a bug where a doorway moves to a different spot in the wall when I save the file. So every time I bring the file up, I have to move the doorway back to its original location. Review collected by and hosted on G2.com.

Extremely easy to use and deploy out to users. It takes no time to get people up and running with their flows. When we switched we were up and running so fast.

It's extremely fast to map out ideas or processes. Customer support is always really great and responsive. Review collected by and hosted on G2.com.

Sometimes the automation needs to be manually manipulated to get what you are really after or to correct it once you remove parts. Review collected by and hosted on G2.com.

Different types are available when downloading a project. And the quality, precession of the image is mind blowing. Review collected by and hosted on G2.com.

1)Accessing SmartDraw from a mibile device needs improvement. The project rarely opens up and mostly gives a server timeout error message which forces to close the tab.

2)The interface when opened from a mobile device is restricted due to the menu bar taking most of the screen space.

3) A better option to resize the whole project would be easier.

4) The layout options are limited and should havr been more varieties to try on. If not the layout, at least fixtures or modern day to day amenities, cars, public facilities. Airport etc Review collected by and hosted on G2.com.

This program makes drawing, scaling, and designing simple—no specialty training required. I often need quick drawings, layouts, and plans, and this product delivers every time. Even better, I can easily export items into any scale I need. For example, I created Emergency Egress maps at 24"x26" with no hassle. It’s quick, efficient, and does exactly what I need. The cost is right on target as well—no regrets with this purchase! Review collected by and hosted on G2.com.

The dimensions on items could be a little easier to manipulate, but I think that’s just my own inexperience with the program. Review collected by and hosted on G2.com.