Can't change email address of Jotform account

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    angello luvungu muhiya
    Asked on October 13, 2025 at 7:32 PM

    I want to change my email address linked to this account because I have access to the old email address, the problem is that when I enter the new address an otp code is sent to the old email address for verification when I no longer have access to it, so I need your help

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    Kris JotForm Support
    Replied on October 13, 2025 at 8:15 PM

    Hi Angello,

    Thanks for reaching out to Jotform Support. Since you no longer have access to the old email address your Jotform account is linked to, you'll need to complete the account recovery form. Someone from the relevant team will reach out to you through email.

    Let us know if you have any other questions.