Unable to Add a Backup Email

very painfull process to put mycontact backup mail oncontact main mail

Hi Revellat,

Thanks for reaching out to Jotform Support. Let me show you how to a backup email to your account:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the screen.

2. In the window that opens, click on Settings.

3. Next, in the menu on the left, click on Account.

4. Then, in the Backup Email section, click on Edit in the right corner.

5. Finally, enter your backup email address in the New Backup Email field, and then click on Save.

That’s it. If you're still unable to add your backup email, I recommend clearing your browser's cache and cookies before trying again? Or, you can also use other browsers. If the issue persists, can you take a screenshot of the message you're getting, if there's any? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Hi Revellat,

I just would like to add, I can see that you previously made a submission to our Account Recovery form, but was denied due to insufficient information. I recommend submitting the form again with the sufficient details, so our relevant team can review it.

Let us know if you have any other questions.