Try to avoid delays at the entrance by planning your entrance in advance. Create an inbound planning with information you already have, such as: Order confirmation, ETA and others. Establish a regular exchange of information between warehouse, quality and procurement so that capacity is available on time and delays/concerns are communicated before delays occur.

Inbound delays are always a challenge, especially in project-based logistics! For rail-related telecom equipment, we stay ahead by working closely with suppliers, keeping buffer stock for critical items, and having alternative transport plans ready. Constant communication with customers is key too—keeping them updated helps manage expectations. Flexibility and proactive problem-solving make all the difference!

Inbound logistics delays can be tough, but proactive communication and smart strategies in my experience keep customers satisfied. 1️⃣ Transparent Communication – Inform customers early and provide realistic timelines. 2️⃣ Alternative Solutions – Offer expedited shipping, alternative products, or partial shipments. 3️⃣ Inventory Planning – Keep safety stock of high-demand items to minimise disruptions. 4️⃣ Supplier Collaboration – Work with suppliers to anticipate and prevent delays. 5️⃣ Customer-Centric Approach – Show empathy and ensure strong customer support. How do you handle logistics delays? Let’s share insights!

To maintain customer satisfaction despite inbound logistics delays, communicate transparently about the issue, provide updated delivery timelines, and offer proactive solutions such as expedited shipping or alternative options. Ensuring timely and clear communication fosters trust and minimizes frustration.

I rely on ERP systems to automatically place the stock with lead time set, track delays in real time and auto-notify customers with updated timelines. Clear communication and offering flexible delivery options or small gestures like discounts go a long way to keep customers happy.