It is not just a matter of which metrics matter more, but rather about your capability as a supplier. Before engaging in business with clients, you must understand their specific requirements in addition to the minimum standards of your industry. You should also ensure that you are capable of delivering the products or services they need in compliance with the agreed-upon quality assurance standards. The company's quality strategy must simultaneously meet both industry standards and customer requirements, which is crucial for ensuring compliance and customer satisfaction

If we look into long term vision and consider our customers as partners than it’s very important to understand the quality requirements of customer. All customers have their specific requirements and as partners it’s important to deliver their required quality products on time.

I believe quality metrics are always created in line with the standard metrics and there are tolerances also. So if it is under tolerance then it shouldn't be a problem. Whenever there is an argument over quality metrics then one should always share the impact of it. As it is always there to improve the quality standard which will help organizations to grow in the right direction.

Quality means guirantee that product for intended purpose will serve the purpose and no patient safety safety concerns despite of certain metrics derived for measuring the health status of quality system and in total and as overall product quality and patient safety, customer satisfaction are continually tracked to catch, assess, evaluate and rectify issues concerning safety, potency and efficacy of products. Even if customer still needs clarification, response from manufacturer, Quality unit is the face of organization and is the trust point to believe. Quality unit must be ready every time to acknowledge and to respond to any concern raised by customer, consumer and or any stakeholder from the point of view of quality. Feed backtoo

When clients have different views on quality metrics, I focus on what really matters—driving the best outcomes. First, I look at how each metric aligns with the project’s goals. Then, I bring clients together for an open discussion to understand their perspectives. Often, a mix of both views works best, creating a balanced approach that everyone can agree on. The key is to keep it practical and focused on results. Have you faced similar challenges? How did you handle them?