If Call & Contact Centre Expo is anything like #DTX was, we're in for an incredible season of CX industry progress. London, catch us at #CCC on 19-20 November! 👉 Register for your free pass: https://lnkd.in/eNkChN7U 🎯 Book time with our experts: https://lnkd.in/eHCveSGD
8x8
IT Services and IT Consulting
Campbell, CA 131,674 followers
Conversations drive your business, and we make them count. Connect, resolve, and lead—all from one intelligent platform.
About us
8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
- Website
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https://www.8x8.com
External link for 8x8
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Campbell, CA
- Type
- Public Company
- Specialties
- VoIP business phone service, hosted VoIP, Small business phone systems, web conferencing, virtual contact center, virtual call center, enterprise global communications, business phone systems, unified communications, team collaboration, Enterprise Engagement Management, customer experience, employee experience, video conferencing, contact center, voip, CCaaS, and UCaaS
Locations
Employees at 8x8
Updates
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When crisis strikes, communities come together. Our amazing 8x8 Cebu team truly exemplified this after the recent earthquake, and our thoughts remain with everyone affected. 🇵🇭 We recognize the wide-ranging dedication shown by our colleagues. Driven by personal initiative, team members like Christian Paolo de Lara led donation drives for essential supplies, while Mitche Ann Gutierrez demonstrated resilience by helping distribute aid despite being personally impacted. This embodies the spirit of 8x8 – supporting our communities during challenging times. Thank you, Cebu team, for your inspiring work! 🤝
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The human touch remains key in CX. Our recent Streetview survey in the UK reported that 83% of people prefer speaking to a human in an organisation than an AI, chatbot, or non-human during an urgent situation. However, if an organisation were to lower prices thanks to automation, that number could drop to about 57%, with 30% reporting that this would cause them to reconsider and to prefer speaking to a bot. What do you think about these results, are they surprising or as you expected? Tell us in the comments. #AI #Automation #CX #CustomerService
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🏨 🏥 Empowering the Public Sector with Actionable Insights What an inspiring day at the 8x8 Public Sector Analytics Showcase in London! We brought together leaders across the public sector to explore how data, AI, and integrated communications can drive better citizen outcomes and more efficient operations. 💡 Before the event, we invited participants to share their challenges, goals, and hopes for analytics — and they didn’t disappoint! From improving visibility across customer journeys to unlocking better reporting and team efficiency, your insights shaped the day’s discussions and created a buzzing, collaborative atmosphere. A huge thank you to our brilliant speakers — Lisa Orford, Maxine Eunson, Tiago Bandeira, Dana Seleusan, Natalia Zincenco, and Vlad Botos — and to everyone who joined us to shape the future of public sector analytics.
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🤔 Tricky question: What's better for tearing down walls, a hammer or manners? 🔨😌 We played Hammer or Manners with construction supply companies PrimeSource Building Products and Dimora Brands. You'd be surprised by how many situations could call for either! 😂 #CX #8x8 #B2B
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#CyberCon2025 is where you'll find some of Australia's greatest tech minds. And your favorite secure CX solutions company. 👋🏼
🔐 CyberCon 2025 kicks off in Melbourne! Incredible energy here today as cybersecurity leaders gather to explore how AI, data, and human judgment are converging to redefine digital trust at Australia’s premier cybersecurity conference — CyberCon 2025 — hosted by the Australian Information Security Association (AISA). The opening keynote from Theresa Payton challenged us to think beyond compliance and controls — toward adaptive, transparent, and data-driven security. What stood out most to me was the reminder that AI isn’t replacing human expertise — it’s reshaping how we apply it. Some standout themes emerging from Day 1: 💡 Data quality is a security issue — segmented, governed data is the backbone of trustworthy AI. 🤝 AI + human judgment isn’t a handoff; it’s a partnership. We need processes that keep people in the loop without slowing innovation. 🧭 Transparency builds digital trust — not just in systems, but in leadership and culture. 🔁 Feedback loops must become part of every cyber strategy — because resilience depends on learning as fast as threats evolve. At 8x8, we’re seeing these same principles shape the future of CIAM through our partnership with Descope — where seamless user experiences, adaptive risk management, and identity-first security come together to build lasting digital trust. Excited to connect with peers this week to explore how we can shape security that’s not just strong — but intelligent, adaptive, and built on trust. #CyberConMelbourne25 #aucybercon25 #TransformToEvolve #CyberCon2025 #CyberSecurity #AI #DigitalTrust #CIAM #IdentitySecurity #Descope #8x8 #CPaaS
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Your customer journey has more drop-off points than a bad taxi ride. 🤦♀️ If you're using #CPaaS just for alerts, you're leaving money on the table. Our new eBook breaks down The Complete Lifecycle of a CPaaS-Enabled Customer Journey, showing you how to orchestrate seamless conversations from OTP to Loyalty. Get the full playbook: https://bit.ly/3J5mLlL
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AI is reshaping CX, but the real story is about the people leading the teams behind it. Join Brooke Lynch from Customer Contact Week and Natalie Mackay from 8x8 for a fireside chat: “Beyond Bots: Empowering Supervisors in the Age of AI” on Thursday, November 20 at 10 AM PDT / 1 PM EDT / 6 PM BDT. They’ll dig into how top contact centers are using AI to: • Gain real-time visibility into team performance • Coach proactively instead of reactively • Simplify workflows to prevent burnout A CCW Digital x 8x8 conversation for CX leaders who believe human connection still matters. Save your seat today: https://bit.ly/4h9mGtO
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Climb the leaderboard. Land in luxury. 😍 We’re turning up the heat with a brand-new leaderboard-based incentive aimed at high-performing EMEA Channel partners. Hit the targets, climb the leaderboard, and join us in Dubai for an unforgettable, fully hosted experience. 🏖️ The Prize: A luxury, all-inclusive Dubai experience from 1–5 June 2026 at the stunning Marriott Resort, The Palm. Expect prestige, palm trees and partner networking, with all flights, transfers, activities and select meals included. Limited places available. Will you be one of them? 👉 How to win a place: Partners will be selected via a points-based leaderboard based on net new qualified pipeline and closed business generated between: 1 October 2025 – 31 March 2026 (To access full details of the points-based leaderboard, including scoring tiers, bonus opportunities and how to secure your place in Dubai, you must register for the programme. This incentive is by invitation, and only those who sign up will receive access to the leaderboard updates.)
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