Happy Diwali from all of us at Access CX! As lights shine across homes and communities around the world, we celebrate the triumph of good over darkness, knowledge over ignorance, and unity over division. May this Diwali bring brightness, prosperity, and new beginnings to all our colleagues, clients, and partners who make our global CX community so special. #Diwali #AccessCX #CXCommunity #Diversity #GlobalTeam CYGNUSA Technologies Melwyn D Muthuraman R, PMP®
About us
Access CX is a CX Expert Advisory Firm offering transformative consulting and managed services model that empowers enterprises to craft, operationalize, and optimize world-class customer experiences. Our CX Advisory Services are comprehensive, spanning strategy formulation, operational implementation, and managed service interventions across people, process, and technology. Powered by human-first design and AI-driven innovation, our approach enables organizations to achieve scalable, efficient, and customer-centric operations without the burden of heavy infrastructure. Strategic Benefits: Holistic CX Transformation: Align strategy, operations, and technology for a cohesive customer experience journey. Flexible and Scalable Solutions: Adjust operations to meet demand and opportunities while optimizing costs. Operational Focus: Leverage expert advisors and managed service providers to enable internal teams focus on core business initiatives. Continuous Innovation: Stay ahead with ongoing advisory support, leveraging cutting-edge AI and operational best practices. CX Advisory is not just a service—it's a strategic partnership for digital disruption, elevating customer engagement, optimizing operations, and driving innovation. CX Advisory is the key to unlocking scalable, intelligent, and human-centric customer service.
- Website
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www.accesscx.com
External link for Access CX
- Industry
- Business Consulting and Services
- Company size
- 2-10 employees
- Headquarters
- Miami, Florida
- Type
- Privately Held
- Founded
- 2024
- Specialties
- CX Strategy Development, Operationalizing CX, Managed Service Interventions, Technology Advisor, Generative AI, Digital Transformation, and Vendor Selection Services
Locations
Employees at Access CX
Updates
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The contact center isn’t evolving—it’s being reinvented The contact centre is no longer just a queue to manage. It is evolving into the strategic nerve centre of the digital enterprise—where intelligence is acted upon, trust is earned, and value is generated in real-time. Agentic AI is transforming service from a reactive cost center into the strategic nerve center of the digital enterprise. This isn’t about chatbots or automation. It’s about AI agents that anticipate needs, co-create experiences, and operate as digital colleagues—always-on, adaptive, and embedded in your business logic. Incremental fixes won’t cut it. The future belongs to those ready to re-architect, reimagine, and revolutionize. Are you ready to co-lead with AI? Read More: https://lnkd.in/eM5hkUj3 #CX #AI #BPO #CustomerExperience #Innovation #Technology #AccessCX #AgenticAI Tony Moroney Tom Moroney #Automation
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"Too many organizations are trapped in the illusion of progress—piloting GenAI tools, fine-tuning LLM-powered FAQs, or adding automation to legacy infrastructure. This “AI-washing” delays the reckoning." Read the full article here: https://lnkd.in/erHSYmjH #CustomerExperience #AgenticAI #CallCenterTransformation #AIinCX #NextGenCX #HumanFirstAI #CXInnovation Tony Moroney Tom Moroney Melwyn D
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Access CX reposted this
Top Voice LinkedIn & Thinkers 360 | Co-founder, Access CX | Strategy, AI & CX Transformation Advisor | Keynote Speaker | Senator, WBAF | Co-founder, Digital Transformation Lab
#AI and the Age of Expertise: #Automation isn’t just changing the way we work — it’s reshaping what human expertise is valued at. The question is no longer if automation will disrupt jobs, but how it will redefine the rules of value. Drawing on research by #MIT economists David Autor and Neil Thompson, this article examines how automation elevates certain roles into high-demand, high-reward domains while devaluing others. The future of work, it argues, will be defined not by machines replacing humans, but by the expertise they purge — and the expertise they enhance. #artificialintelligence #aiagents #agenticai #generativeai #futureofwork #digitaldisruption #digitaltransformation #businessmodelinnovation
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Co-Founder & Managing Partner, North America @ Access CX | Leading CX Strategy Expert | Technology Advisor | Managed IT and BPO Services | Global Vendor Selection Services
For decades, contact centers have been trapped in commodification—measured by handle time and cost efficiency. While AI promised revolution, most implementations are just tactical tweaks masquerading as transformation. Read the full article at https://lnkd.in/ejbW3JJn Tony Moroney Melwyn D Access CX #BPO #CustomerExperience #Transformation #TechStack
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Read the full article here: https://lnkd.in/evzgmMEP #BPO #AgenticIntelligence #Disruption #CX #AIStrategy Tony MoroneyTom Moroney Melwyn D
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Read our thought-provoking insights at https://lnkd.in/e8MmqjVU #ThoughtLeadership #BPO #DigitalDisruption #AIStrategy Tom Moroney Tony Moroney
Co-Founder & Managing Partner, North America @ Access CX | Leading CX Strategy Expert | Technology Advisor | Managed IT and BPO Services | Global Vendor Selection Services
Read more at https://lnkd.in/g52eWC9N #BPO #Disruption #CX #NewRules Access CX Tony Moroney Melwyn D
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The death of the order-taker is here. For too long, CX and BPO models ran on outdated assumptions: standardise, offshore, manage through SLAs. But today, that’s not enough. - Post-pandemic AI hasn’t just improved operations—it’s exposed the cracks. - Customer experience today demands real-time orchestration, not just back-end efficiency. - The most valuable partners aren’t filling roles—they’re interpreting complexity. In high-performing environments, we’re seeing the rise of: > Centralized, specialized service pods > Hybrid talent models with onshore experts, offshore specialists, and AI copilots > AI used with precision—where empathy is needed, humans lead The question isn’t how efficiently you run a contact centre. It’s how intelligently you orchestrate experiences that evolve with every interaction. Automation without orchestration is just chaos at scale. The future of CX belongs to those who rewire not just systems—but assumptions. Read here: https://lnkd.in/eG6phFtv #CX #BPO #ManagedServices #AI #CustomerExperience #Automation #DigitalTransformation #ContactCenter #Outsourcing #FutureOfWork #Innovation
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Discover why the future of BPO is shifting from labor arbitrage to agentic intelligence! In our latest article, we explore how next-gen customer experience leverages AI to empower agents, enhance efficiency, and deliver unparalleled value! #CustomerExperience #BPO #AgenticIntelligence #AI #Innovation Tony Moroney Tom Moroney https://lnkd.in/evzgmMEP