ADEC Innovations

Retention begins at the first hello! 🌟 Without structured CX, customers slip away; but how to turn risk into retention in a SaaS startup? Here are 3 high-impact ways to keep your SaaS CX ahead of the curve: ✅ In-app walkthroughs and checklists give step-by-step guidance that helps new users quickly master key features ✅ Help desks, live chat, and knowledge bases handle routine questions instantly, freeing teams to focus on complex issues. ✅ Polls, surveys, and analytics track customer sentiment and behaviour, providing insights that build trust and loyalty. 🧑🚒Structure, smart processes and the right CX support turn firefighting into forward momentum. 💪 We can help! 💡 Read the full article for more expert advice: https://lnkd.in/dZG2jsqE

📽️ Great insights from Anuj Gemawat at #SSOWAmsterdam, where leaders across the global GBS community are exchanging ideas on innovation, collaboration, and operational excellence. It is encouraging to see how conversations are moving beyond efficiency to explore how GBS can drive sustainable, long-term impact across industries. We are proud to be part of these discussions shaping the future of GBS operations and transformation. #SSOW #GBS #GBSOperations #Sustainability Shared Services and Outsourcing Week Europe

SB 253 is changing the game for emissions reporting, but you don’t have to navigate it alone. Join Cameron-Cole’s climate experts for a free, interactive webinar covering key deadlines, reporting expectations, and practical next steps to prepare your organization for compliance. Save your spot here: https://lnkd.in/gdXJ2fU2

“Thankfully, suppliers new to EcoVadis—or looking to improve—have a wealth of resources available to them.” - Adrienne Garcia, Senior ESG Project Manager Share these guides, recommendations, and tutorials with suppliers to provide them with a jumping-off point: ➡️ EcoVadis Learning Academy: EcoVadis provides a number of learning modules through the EcoVadis Academy, designed to help disclosing companies learn and improve. Course topics span the four sustainability themes and include topics like responsible sourcing, awareness training, ethics policies, risk analyses, biodiversity management, and information security. ➡️ EcoVadis Accredited Partners: Connecting suppliers with EcoVadis-approved training partners allows you to directly engage and support your participating supply chain members. Accredited partners host workshops and webinars that walk suppliers through the EcoVadis assessment process, offer tips on how to improve, and can work directly with individual suppliers to help improve their performance. As an EcoVadis Accredited Core Partner, ADEC ESG provides both education and direct support to suppliers responding to EcoVadis’ assessment—talk to our team to learn more. Learn more: https://lnkd.in/d5iZGDKk

What once took months can now go live in weeks. Supply chains are the backbone of global business, but they’re under increasing strain from regulations, climate risks, and stakeholder expectations. In this blog, we share a developer’s perspective on how CleanChain uses low-code to: ✔ Build multi-tier supplier visibility ✔ Streamline onboarding, audits, and approvals ✔ Deliver scalable, ESG-ready solutions Resilience requires agility, and low-code is making that possible. Discover how we’re building the future of supply chain transparency 👉 https://lnkd.in/dbaKEkMG #SupplyChainResilience #LowCode #ESGCompliance #Sustainability

An inspiring start to new collaborations! 👏 The ADEC Innovations leadership team in the UK recently gathered to welcome Anuj Gemawat, our new Vice President and Global Head of Global GBS Sales. It was a great evening of conversation, shared vision, and a few laughs; a reminder of how connection and purpose fuel the work we do. As Anuj shared, ADEC Innovations is all about transforming sustainability from a goal into a business advantage. We’re excited to have him on board as we continue driving sustainable impact through innovation, collaboration, and global partnerships. #Leadership #SustainableImpact #GBS #ESG

🚨 Inside the SaaS Startup Scramble: Meet an overworked founder of a SaaS startup where support issues bottleneck growth. We call him ‘Sergeant Scramble’: One moment he’s coding late into the night, the next he’s patching bugs, fielding complaints, and chasing renewals. Pure hustle drives him, but hustle doesn’t scale. 🔥 He is stuck in reaction mode, but he can break the cycle (with a little help from his wise CX partner!). Here’s how: ➡️Track churn, NPS, support tickets, and feature usage daily ➡️Collect feedback through surveys, in-app prompts, and customer calls ➡️Consider CX outsourcing to get the right structures in place and scale support quickly. 💡Takeaway: Scale with CX in mind from day one. Don’t wait for problems to find you: anticipate, act, and turn every customer interaction into a growth opportunity.    #CustomerExperience #CX #CXOutsourcing #Outsourcing #Startups

At the #SSOWEurope event earlier this year, Matt Clarke, Managing Director of ADEC Workforce Solutions, noticed a shift in the conversations among GBS leaders.   AI and automation dominated the stage, but the side discussions often also turned towards sustainability. In particular, how GBS teams can manage the demands of collecting and reporting Scope 3 data, support ESG goals, and create long-term value for the business.   These conversations highlight GBS’s evolution from an efficiency engine to leading the agenda on operational excellence, data management, and measurable impact.   With #SSOWAutumn approaching, how will the conversations evolve? Anuj Gemawat, our VP and Global Head of Sales – GBS, will be there to join peers and to discuss GBS operations, sustainability initiatives, data management, and how ADEC Innovations helps bring them together.   For a deeper dive into the topic and why it matters, read Matt’s reflections from #SSOWEurope https://lnkd.in/dSCFNCav   #GBS #Sustainability #Scope3 #ESG #AI

Reporting platforms like EcoVadis can help foster positive relationships with suppliers. Actively engaging with your supply chain on their progress and providing them with resources to help them succeed also play a key role in helping you achieve your targets. Learn more in our latest blog: https://lnkd.in/d5iZGDKk