Altigen Technologies

We’re here at the 2025 IHEEP Conference in Myrtle Beach, SC — and we’d love to meet you! Stop by Booth 44 and connect with Sharique Shaikh and Matt Nielson from the Altigen Technologies team. We’re showcasing our Agentic AI platform, built to orchestrate complex workflows, transform raw data into actionable insights, and empower agencies to deliver better citizen services. If you’re attending IHEEP this week, come say hello and see how AI and analytics are shaping the future of transportation. Check out more on our website https://lnkd.in/eibskp5i #IHEEP2025 #TransportationInnovation #AI #Analytics #AltigenTechnologies #meetourteam

Altigen Technologies is heading to the 2025 IHEEP Conference! Myrtle Beach, South Carolina October 5 - 9, 2025 Sheraton Myrtle Beach Altigen will introduce its Agentic AI platform, designed to orchestrate complex workflows and augment human decision-making.   Meet us at Booth 44 with Sharique Shaikh, VP of Altigen Consulting Services, and Matt Nielson, Director of North American Channel Sales. You’ll see firsthand how Altigen’s platforms can: * Transform raw operational data into actionable insights * Orchestrate workflows with AI-driven automation * Empower agencies to improve citizen engagement and service delivery This year’s theme is all about innovation—and we believe AI and analytics will be game-changers for transportation. Heading to IHEEP? Stop by Booth 44—we’d love to connect and show you what’s possible. #IHEEP2025 #TransportationInnovation #AI #Analytics #Altigentechnologies #booth44IHEEP2025

Microsoft Teams Phone Pays Dividends for Iowa Bank For more than 120 years, BANK ( BANK - Do More ) has built its reputation on personal service and strong customer relationships. But as communication needs evolved, so did their strategy. By moving from an on-premises phone system and multiple conferencing tools to Microsoft 365 and Teams Phone, BANK has unlocked new levels of connectivity across branches, employees, and customers. 💬 “Teams provides us with the ability to really communicate… it’s basically the next best thing to everyone being in the same room,” Chris Grimm of BANK. From enabling seamless mobile collaboration to supporting branch expansion, Teams Phone has transformed how BANK serves its customers—while strengthening their tradition of excellence. Altigen is proud to have partnered with BANK on this journey, delivering the expertise and support to make their Teams Phone migration a success. 👉 Read the full story on our website: https://lnkd.in/ebtgUFRW #MicrosoftTeams #TeamsPhone #Altigen #UnifiedCommunications #BankingTechnology #BANK #AltigenTechnologies

With Microsoft 365 and Teams Phone, you already have the foundation for a unified communications platform. Altigens CoreEngage seamlessly adds voice routing & queuing into Teams while giving you the power and flexibility to add dynamic channels like Chat, SMS, WhatsApp and Facebook Messaging. Empower your agents to perform at their best! Watch this video to learn more..... Contact Altigen: https://lnkd.in/eHW34CRd

Doble Engineering Enhances Communications with Microsoft 365 and Altigen We’re proud to spotlight Doble Engineering Company, a global leader in diagnostic solutions for the energy industry, on their successful transformation to modern communications with Microsoft Teams Phone and Altigen’s CoreEngage Contact Center. Migrating nearly 900 users across the U.S. and UK from an on-premises ShoreTel PBX, Doble is now operating in a 100% Microsoft-powered communication environment. With Altigen’s expertise, Doble: ·       Seamlessly transitioned to Microsoft Teams Phone with Direct Routing ·       Implemented CoreEngage to deliver superior contact center performance ·       Gained real-time dashboards and reporting to improve service and decision-making ·       Reduced costs while empowering employees to work from anywhere Doble has been safeguarding reliable access to power for over 100 years, and we’re honored to partner with them as they modernize and innovate with Microsoft 365. 👉 Read the full customer spotlight here: https://lnkd.in/eKTtBP26 #CustomerSpotlight #Altigen #DobleEngineering #CoreEngage #AltigenTechnologies #Omnichannel #DigitalTransformation #ContactCenter #UCaaS #CloudCommunications #MicrosoftTeams #TeamsPhone

🚀 Transform Microsoft 365 Into an Omnichannel Contact Center Fully leverage the power of Microsoft 365 and Teams Phone Many organizations still rely on legacy phone systems and disconnected platforms for voice, video, and customer service. The result? Higher costs, fragmented communication, and inconsistent customer experiences. With Microsoft 365 and Teams Phone, you already have the foundation for a unified communications platform. When you add a native Teams Contact Center like CoreEngage by Altigen, you unlock: ✅ Omnichannel engagement (voice, chat, email, SMS, WhatsApp – all inside Teams) ✅ AI-powered tools for call summaries, sentiment analysis, and virtual agents ✅ Real-time reporting & insights with Power BI ✅ Seamless CRM integration (Salesforce, Dynamics 365, ServiceNow, and more) ✅ Reduced complexity, cost, and onboarding time This isn’t just about upgrading technology—it’s about future-proofing customer engagement while improving both employee and customer satisfaction. 📞 Ready to modernize your contact center? Let’s talk.. 1-408-597-9000 Read and download our whitepaper here: https://lnkd.in/dmtFA4-s

📢 Your Next Phone System is Already in Microsoft 365 If your organization uses Microsoft Teams, you already have the foundation for a complete, enterprise-grade phone system — Teams Phone. In our latest whitepaper, we explore: ✅ Why Teams Phone is a strategic, enterprise-grade communications platform ✅ Common challenges preventing broader adoption ✅ How Altigen helps organizations migrate from PBX to Teams Phone quickly and cost-effectively ✅ How to maximize your Microsoft 365 investment for AI-driven customer engagement 📄 Download the free whitepaper and see how to simplify communications, reduce costs, and future-proof your voice strategy. 🔗 Download the white paper here https://lnkd.in/er4YctNz Or contact us for a free Teams Voice Assessment to see what kind of ROI Teams Phone can deliver for your business. #AltigenTechnologies #MicrosoftTeams #TeamsPhone #UnifiedCommunications #UCaaS #Altigen #Microsoft365 #EnterpriseVoice #VoIP #AI #CustomerExperience

Altigen Technologies x Krista Software: A Strategic Partnership to Accelerate Enterprise AI Adoption 🤝 We're excited to announce a new partnership between Altigen Technologies and Krista aimed at transforming how enterprises adopt AI and automation. By combining Altigen’s deep consulting expertise with Krista’s no-code, conversational AI platform, we're empowering organizations to unlock real business value—without the complexity of traditional development or consulting models. Together, we’re helping companies: * Streamline operations * Automate complex workflows * Improve decision-making across finance, IT, customer service, and more As our Chief Digital Officer Joe Hamblin said: "Krista removes the barriers between people, processes, and systems—allowing Altigen to deliver measurable business value faster and more affordably than ever before." This collaboration is a major step forward in delivering AI automation that’s accessible, scalable, and outcome-driven. Learn more: https://lnkd.in/e3R9mcsw #Altigentechnologies #KristaSoftware #Krista #Altigen #AI #Automation #DigitalTransformation #NoCode #EnterpriseAI #Consulting #TechPartnership

Driving innovation forward with our partners at CTDOT Last week, Matt Nielson and Sharique Shaikh were in Harrisburg, PA to support the Connecticut Department of Transportation (CTDOT) — our largest consulting client — during a federal grant update for the ADCMS (Advanced Digital Construction Management Systems) program. Through this program, we’ve partnered with CTDOT to develop SCORS (Smart Communications and Reporting Solutions) — a suite of applications that help digitize forms, streamline meeting and project status reports, create user dashboards, and enable robust design and post-construction review workflows. We’ve also worked closely with CTDOT’s IT team to make all of this possible. The event was a great success: CTDOT showcased the progress we’ve made together, sparking interest from other state DOTs interested in seeing a demo of SCORS and its capabilities. Altigen was proud to sponsor breakfast and lunch alongside other partners — and of course, to catch up with the team over a local brewery visit! We’re excited to keep supporting CTDOT and look forward to more events like this in the future. We’re proud to help drive digital innovation and we’re always looking to connect with partners who share that vision. Let’s talk! https://lnkd.in/dPJmtAav  #AltigenTechnologies #Transportation #Innovation #Consulting #ConstructionTechnology #SCORS #CTDOT  

In celebration of Independence Day, Altigen will be closed on Thursday, July 3rd and Friday, July 4th. We wish all our customers, partners, and employees a safe and joyful holiday filled with family, friends, and fireworks! We’ll be back and ready to support you on Monday, July 7th. 🎆 Happy Independence Day! 🎆 — The Altigen Team