Atomicwork

#MonstersInDisguise 🎃 |This Halloween, we are uncovering the real monsters in IT! When the Ticket Troll spawns chaos, Atom restores order - tackling multiple queries all at the same time! 💜 . . #Halloween #IT #AI #AIinIT #ITWorkflows #Atomicwork #WorkflowAutomations

Half of IT organizations say legacy maintenance costs overshot their budgets last year, according to IDC! In 2025, IT service management is no longer just about the number of tickets deflected or the workflows automated. It’s about creating measurable business value, across productivity, end user experience, and agility. Yet, most ROI models still fail to capture that value. They focus on cost savings, not capability gains. We break down how leading IT leaders are redefining ROI, not through savings, but through scalability, adaptability, and impact across the business. . . #ROI #ROIGuide #IT #ITSM #ITGuide #Atomicwork #ServiceManagement #AI

I’m truly honored to join the #Atomicwork CIO Advisory Board alongside a remarkable group of technology leaders. As an AI native company, Atomicwork is redefining the service management workflow to simplify work, empower people, and enable organizations to move faster. I look forward to helping Vijay Rayapati, Lenin Gali and Atomicwork team in their journey to shape the future of AI-powered IT and digital experiences with productivity at the center.

We’re proud to spotlight Awinash Sinha, Chief Digital and Information Officer at Zoom, as one of the members of the Atomicwork CIO Advisory Board! Awinash brings a wealth of experience driving digital innovation and global transformation at scale. At Zoom, he’s helping shape how the world connects, reimagining collaboration, security, and enterprise IT for a new era of work. Before joining Zoom, Awinash held leadership roles across top global enterprises, where he built resilient digital ecosystems and led complex modernization initiatives that balanced speed with governance. His strategic approach to technology transformation and people-centric design aligns deeply with Atomicwork’s mission to deliver AI-powered service management that enhances productivity in the flow of work. The Atomicwork CIO Advisory Board brings together a diverse group of visionary IT leaders who help shape our AI strategy, guide our product roadmap, and ensure we’re solving the real challenges enterprise teams face every day. With Awinash’s insights, we continue pushing the boundaries of what’s possible for IT and digital teams worldwide. Welcome to the board, Awinash!

#MonstersInDisguise 🎃 | Sometimes, the real monsters aren’t hiding under your desk; they’re hiding inside your devices... Like a serious kernel panic error haunting a MacBook Air. Atom sees the “monster” the moment it appears (even in an image) and knows exactly what to do next. ✅ It analyzes the screenshot. ✅ It explains the issue in plain language. ✅ It guides you through immediate steps or opens the right IT workflow automatically. 👾 This Halloween, we’re celebrating how Atom helps you uncover and conquer the monsters in IT! Stay tuned! . . #Halloween #Atomicwork #IT #ITSM #ITWorkflows #WorkflowAutomations #AI #AIAutomation

"Great Scott! You can finally control time.” ⏳ No flux capacitor needed…just a smarter way to manage your workflows! With our latest update, you can now define exactly how date and time fields behave in your ITSM forms. Choose whether your form fields allow dates from the past, future, or both, to align with your internal policies, processes, and compliance needs. Because every workflow runs on its own timeline, and now you get to set it. . . #Workflows #ITWorkflows #AI #AIAutomation #Atomicwork #ITSM #ITSMWorkflows

We are thrilled to see our customer Zuora recognized as a Top 3 at the 2025 Gartner Eye on Innovation Awards! Their Digital Workplace Experience – Agentic AI initiative is a powerful example of how intelligent systems can reshape the employee experience — where AI doesn’t just automate work, but understands context, acts proactively, and amplifies human potential. At Atomicwork, we’re proud to power forward-thinking enterprises like Zuora as they redefine the future of work. 🚀 We’ll be at the Gartner IT Symposium/Xpo 2025 at Booth #138, and we can’t wait to connect with other leaders shaping this AI-powered future. Come say hi if you’re there! 👋 Karthik Chakkarapani Sangeeta Roy Mark Gill #Zuora #Atomicwork #GartnerEyeAwards #GartnerAwards #AI #AIAwards

Honored and thrilled to share that Zuora has been named a Top 3 (Runner-Up) at the 2025 Gartner Eye on Innovation Awards for Midsize Enterprises in Americas. This recognition celebrates our work on Digital Workplace Experience – Agentic AI, where AI meets employee experience to create real impact, reimagining how we work and shaping the future of work itself. It’s a world where AI understands me and my work, delivers the right answer instantly, completes actions through smart automation, and evolves into adaptive, intelligent systems that grow with us. This is how we’re shaping the AI-native enterprise at Zuora, one that amplifies human potential and redefines what productive, meaningful work looks like. Proud of my Corporate IT & Operations team for leading this transformation and shaping the future of work at Zuora. 👏 👏 👏 Thank you Todd McElhatton for your executive sponsorship and support for the Enterprise AI program. And thank you Daisy Hernandez for your executive sponsorship and guidance on the Digital Workplace Experience program. 🙏 🙏 🙏 Thank you Sangeeta Roy, Mary Kay Tisch, Mark Gill for your leadershio and to the extended team.... and to our partners Atomicwork, Okta and Tray.ai. 🙌 🙌 🙌 Onward and upward....continuing to push boundaries and reimagine what’s possible with AI. 🚀 🚀 🚀 #AI #AgenticAI #Innovation #DigitalWorkplace #FutureOfWork #GartnerAwards #Leadership #TeamZuora

We’re thrilled to welcome Karthik Chakkarapani, as Strategic CIO Advisor at Atomicwork! Karthik brings deep experience driving large-scale IT transformation and enterprise innovation. His strategic guidance will play a key role in shaping how we redefine ESM with Agentic AI. Having led technology strategy across complex, global organizations, Karthik’s insights into CIO priorities and enterprise operating models will help us accelerate our mission to build AI that works in the flow of work — intuitive, contextual, and designed for impact! Welcome aboard, Karthik!

AI can’t answer what it can’t understand. And most enterprise knowledge today is too messy, inconsistent, or outdated for AI to make sense of. That’s why “AI-ready knowledge” is a prerequisite for successful AI deployment! In his latest blog, Abdul Rahman our Product Operations Lead, dives into the principles behind AI-friendly documentation to make scattered content structured and contextual! He covers how to: ✅ Write self-contained, precise answers ✅ Avoid duplication and outdated content ✅ Format information for better AI interpretation ✅ Keep knowledge connected and access-controlled Because when your knowledge is organized, your AI becomes truly intelligent. Read more here 🔗 https://lnkd.in/gp_MdGrC . . #KnowledgeManagement #AIKnowledge #AI #IT #ITSM #Atomicwork