Mortgage Bankers Association's Servicing Solutions Conference is the perfect time to explore how BITB can strengthen your service operations. Whether you're looking to automate decisioning, improve borrower engagement, or streamline compliance, James McVicker, Patrick Kopins, Daniel Mathews, and Ryan Petrey want to hear about your specific challenges. Drop by Booth 417 anytime Feb 16-19 to meet our team! Register Today: https://hubs.la/Q0422M-S0 #MortgageServicing #MBAServicing26 #MBAServicing #BITB
About us
BackInTheBlack®, LLC has been in the mortgage servicing industry as a premier hosted default mortgage servicing solution since 1999. A privately held company, part of an IT conglomerate company, BackInTheBlack® continues to be a top value-added ASP (application service provider). BackintheBlack® has also deployed LoanSolutionCenter, self-service borrower portal, which is disaster ready, highly intuitive and seamlessly integrated into BackintheBlack®. BackInTheBlack® "hosted" delivery model offers clients dynamic workflow/distribution, industry compliance functionality, complex calculators, audit tracking, and the ability to support a vast number of retention and liquidation workouts. Key benefits: LoanSolutionCenter: Leveraging the BackintheBlack decision engine, borrowers are presented with specific steps necessary to apply for a hardship. A document upload functionality, real-time messaging and customer branding provides a rich and stress-free integrated customer experience. that will increase borrower participation while reducing servicer timeline requirements. BackInTheBlack®: Powered by a proprietary rule based decisioning engine, the application provides dynamic workflow management coupled with compliant investor workout calculators. The application's high configurability supports investor, loan type, private label and other data driven specific requirements Compliance: Feature rich compliance rule sets that ensure all Client/Investor based requirements are maintained with the ability to be measured and tracked, which is useful audit tool. BackInTheBlack® works very closely with their client base and Investors to ensure new programs/regulations are deployed prior to effective dates. Keys To Success: BackInTheBlack® invested 20-plus years into mortgage servicing technology and has a proven track record for efficiency/compliance within the mortgage servicing industry.
- Website
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http://www.backintheblack.com
External link for BackInTheBlack, LLC
- Industry
- Financial Services
- Company size
- 51-200 employees
- Headquarters
- Baltimore, Maryland
- Type
- Privately Held
- Founded
- 1999
Locations
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Primary
Get directions
Baltimore, Maryland 21202, US
Employees at BackInTheBlack, LLC
Updates
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Managing defaulted loans shouldn't mean drowning in manual processes. Visit us at Booth 417 at Mortgage Bankers Association's Servicing Solutions Conference, James McVicker. Patrick Kopins, Daniel Mathews, and Ryan Petrey will show you how BITB's end-to-end platform handles everything from collections to workout decisions with configurable rules that meet your investor requirements. Let's talk about reducing review time and increasing throughput. See you in Dallas! Register Today: https://hubs.la/Q0422PGR0 #BackInTheBlack #MortgageServicing #MBAServicing26 #MBAServicing
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Where is loss mitigation heading in the next five years? The common prediction is that the 45-day process will be reduced to 48 hours. AI validates documents instantly. Predictive analytics identify at-risk borrowers before they miss payments. Self-service portals replace phone trees. The technology exists today. Which servicers will embrace it first? #FutureOfMortgage #MortgageTech #Innovation #LossMitigation #DigitalTransformation
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Myth: "Automation means less personal service for borrowers." Actually, it's the opposite. When your team isn't buried in data entry, document chasing, and manual calculations, they have time for the personal touch. Automation handles routine tasks. Your team excels in handling complex situations, employing empathetic communication, creative problem-solving, and strategic decision-making. The borrowers who need the most help get more of your team's attention, not less. Automation enables the human element. #MortgageAutomation #BorrowerExperience #MortgageServicing #CustomerService
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We’re heading to Dallas to Mortgage Bankers Association's Servicing Solutions Conference next month! James McVicker, Patrick Kopins, Daniel Mathews, and Ryan Petrey will be at Booth 417 ready to show you how BITB's rule-based decision engine and workflow automation can streamline your loss mitigation operations. Stop by to discuss how we can help you address today's borrower challenges with smarter technology. Register now and drop by, we'd love to connect! https://hubs.la/Q040SJj70 #MBAServicing26 #MBAServicing #MortgageServicing #DefaultManagement #LossMitigation #BITB
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Mortgage servicing doesn't need more point solutions. It requires a complete platform. BITB brings together automated workflows, eligibility, calculators, document generation, integrations, CRM, borrower portal, and Compliance-as-a-Service. One platform. One source of truth. #MortgageServicing #MortgageTech #LossMitigation #EndToEndSolution
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The quality control timing problem: Most servicers do QC after work is complete. Modification calculated? QC reviews it. Documents sent? QC checks for errors. Now you're fixing errors instead of preventing them. Automated systems with built-in compliance checks validate investor requirements in real-time. Prevention beats correction every time. #QualityControl #MortgageServicing #ProcessImprovement #RiskManagement
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Loss mitigation isn't just calculations and documents. It's about communication. BITB's full CRM toolset streamlines every interaction, including automated assignment, intelligent routing, call dispatch, and IVR services. Complete visibility into every borrower conversation. #CRM #MortgageServicing #BorrowerCommunication #CustomerExperience
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"Will it work with our existing systems?" It's the first question every mortgage servicer asks. At BITB, we've built direct integrations with Fannie Mae, First American Title, and major credit bureaus. Integration isn't a feature. It's a requirement. #SystemIntegration #MortgageTech #MortgageServicing #API
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