BCG X

Oil and gas companies taking full advantage of AI in their operations will be able to deliver incremental profits reaching as much as 30% to 70% of their earnings before interest and taxes over the next five years 📈. 📖 Our new playbook explores the impact of AI across the entire O&G value chain and practical steps for leaders to seize opportunity: https://on.bcg.com/4o22tbZ #BCGExecutivePerspectives #OilandGas #AI #ArtificialIntelligence

As customer expectations continue to rise, many organizations are looking for ways to deliver more intelligent, responsive, and scalable service. Deep Customer Engagement AI by BCG X is designed to meet that challenge. From sales and customer acquisition to price optimization, servicing, and churn reduction, it takes the guesswork out of customer management by integrating AI into every interaction. In this Products That Made Us, Managing Director & Senior Partner, Alfonso Abella shares how companies are using it to create happier, more engaged customers while increasing their lifetime value by up to 40%. Watch the story behind the product below and learn more here: http://on.bcg.com/479kLAP #DeepCustomerEngagementAIbyBCGX #ProductsThatMadeUs #BCGX

Only 65% of Americans are satisfied with digital government services. Modernization is no longer optional, it’s essential to meet rising expectations shaped by private-sector experiences. BCG and Salesforce's 2024 Digital Government Citizen Survey finds that while modern CRM, analytics, and engagement platforms create a strong foundation, technology alone isn’t transformation. True modernization demands coordinated leadership, workforce reskilling, and synchronized execution across state agencies, vendors, and integrators. Our new white paper explores how governments can turn modernization from a risk into an opportunity by orchestrating people, platforms, and partners to deliver faster, fairer, and more responsive public services. 📖 Read it here: https://on.bcg.com/4hmU6Fl #BCGatDreamforce #DF25 #DigitalGovernment #PublicSector

🇯🇵 Japan stands on the cusp of a major #AI opportunity. Speaking at Nikkei Asia's GenAI Summit, BCG X's Romain de Laubier shared that while #Japan is on a par with global peers in recognizing AI’s potential, it is roughly a year behind in turning that potential into measurable business value. Our latest research reveals a key distinction: many Japanese organizations still focus AI on support functions, while the most advanced companies are applying it to their core businesses, where the biggest impact lies. With #AgenticAI now emerging, the difference between experimenting and scaling will define the next wave of leaders. Breaking down silos so business and IT can move together will be critical to unlocking AI’s full value. The potential is clear, and Japan is well positioned to lead this next chapter of innovation. Discover more: https://on.bcg.com/48CpzkN

Agentic enterprises are the next stage of digital maturity. Pioneering companies are moving away from isolated AI tools, and embedding AI agents for a balanced, at-scale workflow, explains BCG X’s Japjit Ghai. Find out more: http://on.bcg.com/4niSqOC #BCGatDreamforce #DF25 #AIAgents

Verizon is building the future of customer care, one AI decision at a time. With a vision to become “the best applied AI company in the world,” Verizon partnered with Google Cloud to redesign its customer care. Project 624, the first step toward this ambition, utilizes AI-driven tools to enhance the services provided by human agents, upgrading the telecom giant’s customer experience platform and freeing up agents’ time significantly. Verizon Consumer Group’s CEO Sowmyanarayan Sampath shares the full story with BCG: https://on.bcg.com/47eAsa6

AI agents took center stage at Dreamforce this week 🤖 — and we were proud to be part of the action. As an Innovator Sponsor and Exclusive Partner of the CIO+ Experience, our experts were on the ground showing how organizations can turn bold ideas into real-world impact through AI and next-generation technologies. Here are a few highlights from an inspiring week of innovation and collaboration: 🚀 Our BCG X Innovation Hub helped leaders reimagine what’s possible with hands-on demos from our expansive portfolio of products that build on and integrate with Salesforce — including Deep Customer Engagement AI, Fabriq Personalization AI, Conversational Commerce, Smart Banking AI, and AI-Powered Salesforce Assessment. 🚀 BCG X’s Matthew Kropp, Japjit Ghai, Aaron Arnoldsen, and Benjamin Quirt hosted sessions exploring how agentic AI is reshaping the future of work, marketing, and sales. Discover our latest thinking on AI agents: http://on.bcg.com/47uqeTh #BCGatDreamforce #DF25 #AIAgents

The companies seeing the biggest gains from #AI have one thing in common: they reinvest early wins to scale faster. These 'future-built' companies are already achieving: → 5x more revenue growth → 3x more cost savings And they’re using that momentum to fund the next wave of AI investment: → +64% higher share of IT budget going to AI → +120% overall higher AI investment 📖 Read more: https://on.bcg.com/42RC1JB #BuildfortheFuture #ArtificialIntelligence

Our BCG X Innovation Hub was the place to be at Dreamforce this week 🚀. Our experts brought innovation to life with hands-on demos of how our expansive product portfolio builds on and integrates with Salesforce to drive greater value. Featuring Deep Customer Engagement AI, Fabriq Personalization AI, Conversational Commerce, Smart Banking AI, AI-Powered Salesforce Assessment, we helped leaders explore three key questions: ❓How do you reach and engage the right customers? ❓How do you convert, support, and grow your customers? ❓How do you lay the path for an AI-first future? Learn more about our presence here: https://on.bcg.com/4nhh4A0 #BCGatDreamforce #DF25

Negotiating price when making a purchase is a lost art. As BCG X’s Dr. Andrej Levin puts it, you don't go into a retail store and tell the salesperson what you think a fair price is. Yet when we buy a car, one of the biggest purchases most people make, we must become master negotiators. Andrej joins Imagine This... #podcast to share findings from BCG's new co-published report with OpenAI, exploring how GenAI has the potential to turn these complex, multi-step journeys into a seamless, human-centered experience. 🚙 Tune in to hear how that shift could change the buyer–seller dynamic entirely: https://lnkd.in/d5Fsu8dc #AutoAIbyBCGX #Automotive #AI