Best Friends Animal Society

One skill that we in animal welfare sometimes struggle with is customer service, but it's so critical if we want adopters to choose adoption over other options. "Is Customer Service Costing You Adoptions?", a webinar presented by Gina Knepp, Senior Specialist of Outreach & Engagement at Petco Love, will walk you through the immediate impact that good customer service has in the adoption outcomes of pets. https://lnkd.in/eKaNQ4We Thanks to Human Animal Support Services for putting this webinar together last year!

Large dog length-of-stay is a common concern among shelter and rescue staff 🤔 It's important to check in on your processes and procedures periodically to ensure you're not putting up unintentional barriers that can delay or prevent live outcomes. That's why we put together this list of ideas to ensure you've tried everything when it comes to expediting positive outcomes for big dogs. It even comes with a free checklist tool! ✅ Find out how you're doing and how you can improve on the self-assessment: https://lnkd.in/eP99eCPM

🎉 Big News — A FREE Year of Shelterluv For New Accounts! Our friends at Shelterluv are offering one free year* of their software for any shelters that set up a brand-new Shelterluv account and complete a few easy steps. How to claim your FREE year of Shelterluv: 1️⃣ Sign up for a Shelter Pet Data Alliance account: shelterpetdata.org 2️⃣ Create your Shelterluv account and note "SPDA" for how you heard about them: https://lnkd.in/gTkGp2Df 3️⃣ Turn on Shelterluv + SPDA automatic data-sharing 4️⃣ Be or become a Best Friends Network Partner What's Shelterluv? Shelterluv is a mobile-friendly platform that helps over 2,000 animal shelters and rescues manage everything from intake and adoptions to medical records and reporting. Once you've turned on data-sharing, your data will sync automatically each month — no more manual upload to-dos. Plus, staying data compliant keeps your shelter eligible for future Best Friends grant opportunities, like our new SPDA grant starting next month! 👀

It's time to check in with your September data — did you hit your targets? Do you need to regain some ground in October? Upload your monthly data into Shelter Pet Data Alliance and find out! https://bit.ly/4eyxrmq P.S. Get your data in by the 13th of every month to stay eligible for grants!

Best Friends partnered with Uber Eats to host pop-up Uber Showcats adoption events and help cats in NYC, LA, and Nashville find homes. Best Friends Network Partner Nashville Humane Association joined us for our Nashville event, and Best Friends NYC and LA Lifesaving Centers brought cats to events in those locations. The pop-ups were open Friday 10/3 for the public to adopt — or even cuddle — their very own kitten, create custom and complimentary charm jewelry, snap photos in a photobooth, and take away goodies.

What happens when your community’s stray intake outpaces your shelter’s capacity? 🐾     For Victoria, a shelter volunteer, this was an ongoing concern until she applied proven strategies she learned from Best Friends' seven-week course, Dog Lifesaving Fundamentals (DLF). From boosting adoptions, expanding foster programs, building a pilot program and more, Victoria turned her new knowledge into immediate action.      Gain the same lifesaving knowledge as Victoria and walk away ready to design programs, build partnerships, and save more dogs in need.       Dog Lifesaving Fundamentals starts soon on October 15.   Apply today while there’s still time!  bfas.org/DogLifesaving

Couldn't join us live for our latest webinar — From Kennels to Clicks: What Marketing Strategies Actually Drive Adoptions?  No worries — we've made it available to watch anytime! https://lnkd.in/eTWu8R_5 Huge thanks to our panelists for sharing their insights on what's working to get pets into homes: ✅ Michelle Dunivan, Senior Director of Insights and Analytics at Best Friends Animal Society ✅ Caitlin Quinn, Adjunct Instructor, University of Florida, and freelance communications consultant ✅ Jessica Arias, Director of Animal Services, City of Burlington, NC ✅ Moderator Kasey Spain, Senior Manager of Network Engagement and Shelter Pet Data Alliance

Do you post all your adoptable pets online? You might be surprised to learn how much higher the save rates are for shelters that do! Check out our latest blog New Data Finding: More Pets Posted = Higher Save Rates for all the details: https://lnkd.in/gVAUDxwB

Now accepting speaker proposals!   Best Friends Animal Society is now accepting speaker proposals for the Best Friends National Conference. Share your knowledge and help save lives by submitting a proposal by November 7, 2025. https://lnkd.in/dUmnBadW P.S. New to applying? Find out from previous speakers tips and tricks to speaking at conference and why you should apply today! https://lnkd.in/dUmnBadW

What factors influence people looking to bring home a pet? What marketing tactics used by pet retailers win their interest? What stands in the way of adopting from a shelter? Take a deep dive into the world of pet acquisition from the eyes of community members looking to find a pet.  🫣 Spoiler alert: Shelters don't control whether and how someone acquires a pet. But we can influence how people perceive and experience pet adoption!  In this 24-minute session from Best Friends Director of Regional Programs Audrey Lodato, explore how to remove common barriers that prevent shelters from being the logical first choice when someone is ready for a new pet. https://lnkd.in/eH9vpBMJ