Brinks Home

DRaaS doesn’t magically give you resilience. It gives you a place to run — but you still have to engineer the escape plan. We recently shared our story with Expedient in “Brinks Home Security: A Blueprint for Resilience” — describing how a mandatory HQ exit forced us to make Disaster Recovery real, fast, and repeatable. The headline lesson: You don’t just “implement DR.” You operationalize failover — end-to-end — until it becomes boring. The Catalyst We had an opportunity (and a deadline) to move our physical data center. We needed an approach that could sustain production operations while we moved the physical reality underneath it. Huge thanks to former Brinks Home leaders like Matt H. and Jack Hill, who saw this vision early on and laid the groundwork for the partnership that made this possible. The "War Stories" (What the diagrams don't tell you) During the migration, we found that "Hidden Dependencies" are always bigger than the architecture slide. Even vendor-hosted systems often route through internal API layers and DNS patterns—meaning they are in your blast radius during DR tests. The Execution: Platform Engineering & Runbooks We approached this like a production release pipeline: * Start small: Low-risk scope, prove repeatability, then expand. * Treat DNS as a first-class citizen: We leaned on scripted DNS failover + verification, not tribal knowledge. * Validate: We invested in runbooks so we could execute consistently, not heroically. The Team This was a massive team sport. While I had the privilege of discussing the strategy on air with Philip Kolterman (CIO), Mike Coogan (CISO), and Derek Mouriz (Director of Network & Telecom), the engine of progress was the folks doing the keyboard work. A massive shout-out to the engineers who built the runbooks, wrote the scripts, and stayed on the bridge until every last App was validated: Patrick Ton • Jason Davis • Bhaskar Ajmeera • Taylor Burkey • Andrew Young • Matt Marse • Andrew Day • Matthew Sanders • Faisal Qureshi • Tanmaya Bhatt • Sammy Hussein • David Finkelstein • Mrugank Dalal • Douglas Bianchi • Brian Lunseth • Brandon Boehme • Bijay Shah • Kyle Simek • Joni Chapas • David Chapates + the rest of the Brinks Home IT Infrastructure (DBA/Net/Sys/Tel), Info Sec Ops, Service Desk, and Enterprise Testing & QA! And thank you to AJ Kuftic and Catherine Nelson Rudolph at Expedient for hosting us! Also shout outs to Ben U. from Service Delivery, and Sundown Sirimarco and Jacob Figueroa from our account team! 🤜🤛 Watch the full session here: ▶️ YouTube: https://lnkd.in/gWu49N79 Live event page: https://lnkd.in/gcUCUePU Discussion If you’re building DR right now, I’d love to compare notes: What’s the one “hidden dependency” that blew up your first real failover test? Drop it in the comments. #DisasterRecovery #PlatformEngineering #SRE #Infrastructure #BrinksHome #Resilience #TechLeadership

Missed 𝘽𝙧𝙞𝙣𝙠𝙨 𝙃𝙤𝙢𝙚: 𝘼 𝘽𝙡𝙪𝙚𝙥𝙧𝙞𝙣𝙩 𝙛𝙤𝙧 𝙍𝙚𝙨𝙞𝙡𝙞𝙚𝙣𝙘𝙚 live? The replay is up! See how Brinks Home turned a critical data-center exit into a scalable, resilient IT success story using DRaaS. 🎥 Watch now: https://lnkd.in/eSgMC4ap #TechWebinar #DisasterRecovery #Expedient #DRaaS #ITLeadership

𝗧𝗢𝗠𝗢𝗥𝗥𝗢𝗪: IT leaders! 𝗗𝗼𝗻’𝘁 𝗺𝗶𝘀𝘀 𝘁𝗵𝗶𝘀 𝗹𝗶𝘃𝗲 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗼𝗻 𝘁𝘂𝗿𝗻𝗶𝗻𝗴 𝗵𝗶𝗴𝗵-𝘀𝘁𝗮𝗸𝗲𝘀 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗶𝗻𝘁𝗼 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝘁 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝘄𝗶𝗻𝘀. Join AJ and the Brinks Home IT leadership team to learn how Expedient DRaaS helped them migrate workloads, support a fully remote workforce, and modernize their infrastructure without missing a beat. 📅 𝗝𝗮𝗻 𝟮𝟬 @ 𝟭 𝗣𝗠 𝗘𝗧 🔗 https://lnkd.in/eyVzqTM5 #Expedient #BrinksHomeSecurity #TechWebinar #ITLeaders

💡 What will matter most in CX this year? The ability to embrace change, not wait for it to settle. As Philip Kolterman, CIO at Brinks Home, puts it: the organizations that win will be the ones willing to make small bets, test quickly, and run toward change instead of away from it. In a landscape evolving this fast, speed and experimentation are becoming the real competitive advantage. To see what’s coming next for AI-powered CX, download the complete 2026 Predictions Report here ➡️ https://lnkd.in/gtisYMRn

Ready to strengthen your disaster recovery strategy? 💪 Hear real-world insights from the Brinks Home IT leadership team and discover how Expedient's DRaaS fuels 𝙨𝙘𝙖𝙡𝙖𝙗𝙞𝙡𝙞𝙩𝙮, 𝙧𝙚𝙨𝙞𝙡𝙞𝙚𝙣𝙘𝙮, 𝙖𝙣𝙙 𝙞𝙣𝙣𝙤𝙫𝙖𝙩𝙞𝙤𝙣. 📅 𝗝𝗮𝗻. 𝟮𝟬 𝗮𝘁 𝟭 𝗣𝗠 𝗘𝗧 Save your spot now → https://lnkd.in/eyVzqTM5